How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?

Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.

What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?

Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.

What is Advantage of ASUS ZENFONE 5 Specifications:

GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh

How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)hang or not responding or malfunctions or stuck or freezing or bricked ?

The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.

Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.

How to Force Shutdown orForce Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)?

What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.

#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE(A502CG)with Software Menu :

  1. Make sure the battery is charge properly
  2. Turn on ASUS ZENFONE 5 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu:Setting > Backup & reset > Factory Data Reset> Reset Phone
  5. ChooseErase everythingto continue and confirm you ready to do the format ASUS ZENFONE 5
  6. The ASUS ZENFONE 5 will continue the step until ready to use in clean factory default.

#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the ASUS ZENFONE 5
  4. Press and Hold together:Power Button + Volume UpButton for several seconds until text menu appear, then release both button
  5. At this text menu, choose Recovery and continue with press Power Button to confirm or OK
  6. Wait until the LCD of ASUS ZENFONE 5 will show the Android Logo, continue press together Volume Up + Volume Down together then we will see Android System Recovery Mode
  7. Follow the menu at LCD screen to continue Factory Reset the hard reset ASUS ZENFONE 5, use Volume Up or Volume Down to navigate the Menu and press Power Button to OK or Enter

How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?

When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.

How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)forgot password code or security lock screen pattern or pin (lost password)?

We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.

How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)to make run more faster?

How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.

Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE (A502CG)?

There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.

Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?

Basically there are several type of operating system that are release for several market, the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.

How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?

Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.

  1. Extent battery life with turning off some not use features like GPS from Setting > Location, turn off if you want to improve battery life, or choose only appropriate setting for location menu.
  2. Turn off Bluetooth from Setting Menu.
  3. Turn off Wifi if we are not use it, mostly we forget to turn it off while we are away from Wifi area network.
  4. Please setup the Brightness as low as possible. By default the LCD brightness at ASUS ZENFONE 5 will turn auto, so it will adjust base by light sensor. However, we can reduce battery drain by turn off the auto brightness setting and set the brightness as low as we can. More low brightness will extend more battery life.
  5. Do not running many applications together, uninstall some not use applications. Chatting or social media applications sometime will received many notifications, the light will blink, the sound notification will play, and the data network will active receiving push notification. Consider to reduce notification or uninstall some not use applications which are always give not important notifications.
  6. Please consider to always use internal battery saving mode, but if we need more active data network, then we have to turn it off.
  7. If we want to make battery life longer, please use only 2G GSM data network from menu Setting. But it will make Internet data connection more slowly then using 3G.

Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.

How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)?

Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.

FAQ for ASUS ZENFONE 5:

# How to Remove Google Account at ASUS ZENFONE 5 ?

This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:

  • Go to menu Setting > Account
  • Choose Google Account that we want to remove
  • At page menu at the top, please choose Remove Account
  • The chosen Google account will be remove or wipe or erase from ASUS ZENFONE 5. This is same meaning with Logout Google Account from ASUS ZENFONE 5.

# How to Wipe or Erase All data at ASUS ZENFONE 5 ?

When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.

# How to Hard Reset or Reformat ASUS ZENFONE 5 without Passcode or Password Protections ?

Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.

324 thoughts on “How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?”

  1. Hello sir… please tell me ..how to turn off notifications of gmail which pop ups on UI …first I was not getting this notifications…but by mistake my brother activated….and now I don’t know how to off it….please tell me sir….thank you

    Reply
    • Hi, as far as we know there is no default popup notification when your Gmail get new message arrive, unless you ever download some 3th party applications for this setting, please find out that applications or uninstall suspected applications from your applications list. However, if we miss some default setting, hopefully some other users can give the answer. The other possibility you are not use default Gmail applications for download Gmail email, so you should see the setting at your non default Gmail email client for stop the pop-up notification setting.

      Reply
  2. my zenfone 5 is getting hanged while using i have bought it yesterday only haven’t installed any apps what should i do now ??

    Reply
    • Hi, you should try to reformat or hard reset your Asus Zenfone 5 for back to factory default. And please try again to use your Asus Zenfone without any Google account, just try to browse Internet or doing several work, if everything fine, then continue to sign in with your Gmail account and use it for some hours, if everything still fine, then please try download new applications from Google Play Store if you need that. Mostly your hanging problems happen because applications crash. If your Asus Zenfone 5 still get hang after hard reset (before install Gmail account), then you should bring your phone to Asus authorize service center for further test.

      Reply
  3. hi i update new firmware (ASUS ZenFone 5(T00F/T00J) software Image: V2.20.40.13 for WW SKU only) & update failed after i do wipe partition after that my mobile is not working.
    i try many time factory reset but error found .

    Plz help me……

    Reply
    • Hi, some users also have trouble with update firmware at Asus Zenfone 5. In your case maybe the updated process has interrupted and make corrupted firmware, please consult it with nearest Asus authorize service center.

      Reply
  4. When I do hard reset with (power+volume up).It doesn’t appear CSC MODE. And it said that only long press power button to restart.Try to hard reset many time and also same,please help.

    Only show CSC MODE,no android logo appear.

    Actually I need to do hard reset because of ;
    During the call and when I turn on the speaker,I can heard what they said clearly,but when I talked they can’t hear me.Is it the software or the hardware issue?Please help,thanks.

    Reply
    • Hi, first you need to try hard reset or reformat Asus Zefone 5 using menu setting with steps at #Option 1 above. If using software menu not work, usually at this situations, you can not boot properly or LCD touch screen not responsive. You need to do hard reset with hardware button combination key at Asus Zenfone 5 using #Option 2 steps above, please try again to press Power Button + Volume Up until menu appear. You need to try doing this steps several time until success. However, this steps may not always work for some specific phone or Rooted Asus Zenfone. You may consult this problem with nearest Asus authorize service center.

      If you already success to hard reset, then you can try again to make a phone call, to make sure your Asus Zenfone 5 speaker problems come from hardware or software problems.

      Reply
  5. Hi i recently purchased asus zenphone 5 it is working fine the only problem i m facing network singnals keep on changing between 2g and 3g please tell me how can i active 3g mode only. And please tell does this phone supports otg if yes then which otg will be perfect buy?

    Reply
    • Hi, you can set your Asus Zenfone 5 to 3G only using menu setting: Setting Menu > More > Mobile Network. You also can use applications to activate 2G or 3G only for your Asus Zenfone 5 using applications from Google Play Store, there are some apps that you can try like 2G-3G On/Off or something like that. You can also can use dial number *#*#4636#*#* to see phone Information and choose GSM only but we never use this setting to make 2G only, we always make it WCDMA preferred.

      Reply
  6. There are many probs after upgrading to kit Kat in zenfone 5P like poor ram management etc .
    The other problem from which I m suffering is that the apps on my SD card are not working.(I don’t think it happened because of update

    Reply
    • Hi, if you get many trouble after upgrade your Asus Zenfone 5 to Android Kitkat, then we suggest you to do hard reset or reformat, so you phone will clean all old data and installed applications. After finish reformat, then your phone will be installed with latest operating system and factory default installed applications and setting.

      Reply
  7. My Asus Zenfone 5 LTE (A500KL) ww version, why my preferred network type not showing LTE option, Only WCDMA , GSM and GSM/WCDMA. ?

    Reply
    • Hi, basically if you do hard reset, all important data including cell phone contact will be remove or wipe from your Asus Zenfone 5. But if your phone already connected and sync with Google account, then your contact already syncronize to Google server. Please check from computer web browser and open https://www.google.com/contacts/
      You can find all your contact data at that page, and if everything already sync, then you can do hard reset your Asus Zenfone 5 and after hard reset finish, please continue to login again with the same Google account to get contact data back to your phone automatically.

      Reply
  8. Hi! my zenfone 5 is taking too long to shut down… and some applications, even the simple ones like the gallery hangs .. what should I do? I’ve also performed hard reset on it.. thank you

    Reply
    • Hi, usually after doing hard reset, all setting and installed applications will be recover back to factory default. So your long shutdown should back to normal again. Please try to hard reset again one more time, and do not login to any Google account, after that use your phone for several hours to make sure the shutdown back to normal or not. Because if this problems comes from your installed applications, usually some applications automatically backed up to Google cloud server, and will be restore to your phone automatically if after hard reset and using the same login account. That is why we try to not log in with any account to test your phone without any additional installation applications.

      Reply
  9. hai i’am using zenfone 5, after follow the #options2 and done it, it is normal to with a long time to load/installing, it’s still stuck for a long time at the asus logo, event i try it many time… any help???

    Reply
    • Hi, if you Asus Zenfone 5 already get hardware problems or if you ever try to do some non standard tweak like ROOT or install custom ROM, then the hard reset using hardware button at #Option 2 will not always work. Make sure you still use standard factory default operating system, then you can try to do hard reset again like #Option 2 above carefully. At normal situations, hard reset will not take more then 5 minutes.

      Reply
  10. Hello, my Zenphone 4.5 suddenly shutdown when I press power on key to wake it up from sleep. Thus, I need to hold power on key to turn the device on after it shutdown. This happen everytime I try to wake it up from sleep. I also failed to upgrade system to 4.4. Pleaae help.

    Reply
    • Hi, please try to force hard reset or master format your Asus Zenfone 5, if the problems comes from software or operating system, then mostly your phone can work again normally. If this problem still happen, then maybe you should consult with Asus service center.

      Reply
  11. Hi i have zenfone 5 i have a problem downloading the new system update 20.40.30 i try to install it but it show “your device is being recovered to original configuration” system update failed any idea regarding this problem…tnx

    Reply
    • Hi, if this problem still happen, you can try to do hard reset after finish backup all important data. Or you can ask Asus service center to force update your Asus Zenfone 5 to new firmware. They usually also have special applications to force upgrade using computers (not with OTA like what we do mostly)

      Reply
  12. i cant install apps in my zenfone 5. device showing memory full. i am not using external memory card and just using 5gb of the 8gb internal.

    Reply
    • Hi, if your Asus Zenfone 5 has already said memory full, then you need to uninstall some not use applications to give more free empty space for your phone. Otherwise, you can not install or update any applications from Google Play Store.

      Reply
  13. Hi, why can’t I receive a file with APK format. Is there anything wrong with the compatibility of ASUS Zenfone 5 Lite with other Android devices. Some features like the Mobile Data is not working. My handset is registered to a free Internet here but I couldn’t barely used it and one last thing, the Bluetooth is not that good. I cannot even receive large files through bluetooth such as movies and other App files. Can you please help me out with my concerns?

    One last thing, it appears that its Internal memory is 8gb but it shows that it’s already full. How come the storage overloaded since I only used 3.9gb. Can I fully use the 8gb Internal?

    Reply
    • Hi, basically Asus Zenfone 5 have standard Android operating system which can received any files same like other Android smartphone. Usually if you send and receive file using Bluetooth will not check what kind of filetype that you send. Asus Zenfone 5 will just received any file extensions. However, sometime bluetooth will not working correctly if the other device not compatible correctly, or your phone too far with other device for pairing. We strongly suggest to copy any big files using card reader at Asus Zenfone 5 external micro-SD because it will work faster. You also recommended to copy any files from computer using USB cable to connect between your computer and Asus Zenfone 5.

      Asus Zenfone 5 which have 8 GB internal memory is total size, but there are some file source, operating system and factory default installed applications that already use some amount of your internal memory, that is why you will get only about half of total internal memory to install any applications and save any data.

      Reply
  14. Hello, please help me.
    I have my zenfone 5 working recently until i decided to reset the phone to its factory setting through the settings menu. I waited so long but it is still on the “erasing” state then i decided to cancel it by pressing the power button. The problem now is that my zen5 won’t boot anymore, it will just be stuck at the usb logo. I tried the hard reset/master reset(power + volume up button) but it will still go back to the usb logo. Btw,i tried this with and without charger connected but still the same. Please help me. Thank you

    Reply
    • Hi, maybe your phone get trouble after to cancel reformat state. At this time your phone will get trouble and can not boot or hard reset properly. Please consult with your Asus service center, they may have solutions to reflash your Asus Zenfone 5 firmware using special service tools at computer applications.

      Reply
    • Hi, please check the free internal memory at your Asus Zenfone 5, because when the free internal space is insufficient, then your phone can not update or install applications from Google Play Store or other store apps. Please remove some not use applications, and give free about more then 300MB internal memory capacity. Please remember, we are talking about internal memory, no matter how big your external microSD card empty space, but if your internal memory already full then you can not install or update anything. However, if you internal memory still have more then 300MB free capacity but you can not install from Google Play Store, then you have to do clean data and cache for Google Play Store, please access from setting menu and open apps.

      Reply
    • Hi, please try to unlock or bypass forgotten security screen lock pattern using Gmail account that you have signed in before. Start with give several time wrong answer continuously until your Asus Zenfone 5 locked and you will see Forgot Pattern button. Press this button then you can give your Gmail username and password. Please make sure your Internet connection active while bypass forgot security protection using Google account. If you still can not access Gmail account, then you have to do hard reset using hardware button combination key like steps at #Options 2 above.

      Reply
  15. I am using Asus 5 mobile. i done hard reset in that phone but its came reset failed even now mobile was not switch on now how i on my mobile

    Reply
    • Hi, please try again to do hard reset Asus Zenfone 5 using hardware button combination key, if your phone get hardware trouble or some other non standard tweak, then the hard reset steps above will not work properly. You need to consult with Asus service center.

      Reply
  16. hi after mounting micro sd card of my old phone to this asus zenfone 5 “music”app has stopped working . the phone’s getting hanged.

    Reply
    • Hi, what happen if you remove that microSD card? If you Asus Zenfone 5 can work again, then you have to change with other microSD card. For old one, please copy all files your card reader to your computer, after that move all files from computer to your new microSD card.

      Reply
  17. i have updated my cell and message icon is missing and even i tried the reset opion even then i didnt find the icon can you please help

    Reply
    • Hi, maybe your message icon already change to other images, you can also try to use other 3th party messenger applications From Google Play Store just to make sure you still can access this apps, although using different apps at your Asus Zenfone 5. However, usually this problems will solved after doing hard reset or reformat (not only soft reset or restart). Please try to do it again carefully.

      Reply
  18. hello sir
    I have faced 3 problem in my zenfone 5 plz suggest me what can I do
    1 after android update kit Kat I think my system update not working when I will click on system update it searching for update then say release note published on Zen talk
    before kit Kat it say system up to date bt not now
    I am not rooting my device one thing I do I have to open developer option bt nothing do there only 7 time click and they showing that’s it. tell me my system update working or not I have do factory reset from setting bt again same issue sir
    2 my zenfone screen auto on after 30 sec every time this is my screen off time I will install greenify app after that I open app greenify then automated select it’s all app maker say greenify hibernate screen after that evertym screen on then I disable greenify hibernation bt nothing same result after that I uninstall greenify bt nothing change then I will factory reset from system setting bt nothing where did I stop this tell me.
    3 when I go for hard reset I have seen the Android logo laying down with “no command” text below. then i pressed the volume up and down together but nothing happened. bt I pressed continue volume up down together after some time device off I will do many time bt same result evertym. I will follow ur restrictions as it is for master format
    plz help me sir

    Reply
    • Hi, we will give some answer for question regarding your Asus Zenfone 5:
      1. usually this problem can be solve after performing hard reset to factory reset, but if your system notification can not appear for update again, maybe you need to wait for several period until your phone can get push notification or manual notification for update note.
      2. sorry we never use Greenify apps from Google Play Store, but the information said that this applications help to check background apps at your Asus Zenfone 5, hopefully this applications does not make crash your system because some battery saver applications sometime can make your phone not work properly.
      3. the hard reset process with hardware button combination key mostly work with steps at #Option 2 above, but we can not make sure maybe some product for specific country can not work with that.
      Hopefully someone else can share and help your problems.

      Reply
  19. Hi, I am experiencing problem with my Zenfone 5. It is not charging while the system is on. No notification or any sign that it is charging not even vibrating when you plugged into the charger. But when you switched it off and plugged the charger, it will vibrate and start charging and displays the empty battery without the animation that it is being filled with the ‘green’ thing. Do the Community have any advise or recommendation to remedy this problem?

    Reply
    • Hi, maybe your charger can not give minimum current or voltage for your Asus Zenfone 5. Please try to test using different Android charger which have minimum 1 A current, if less that 1 A, then it will not charge properly.

      Reply
  20. hi.. i already try to Option 2. but when i press factory reset.
    i press YES for all delete data. but…

    wiping data….
    formatting data…
    formatting cache…
    E: Can’t open /tmp/update bla bla bla..

    why?
    please help me..
    ASAP…

    Reply
    • Hi, usually as far as your Asus Zenfone 5 still use standard official Android Asus ROM, then this problem will not appear. Maybe you or someone else ever try to use custom rom or do some non standard tweak. Please consult it with Asus authorize service center.

      Reply
  21. Hi,

    Just want to ask, some features on my Asus Zenfone 5 camera were missing (only the Auto, HDR, Night, Beautification and GIF animation were left and the rest were gone), how to resolve it and what to do? Many thanks!

    Reply
    • Hi, maybe you already installed some 3th party camera applications, and you use that 3th party applications as your default camera. Please find the main default camera from your Asus Zenfone 5. If you have already used main camera applications but some menu really missing, then please remove data and cache at Asus Zenfone 5 camera applications from menu Setting > Apps > All, find and choose camera applications icon, and press Delete Data and Clean Cache button, your default camera applications will back to normal again. However, if this problem still happen, then please do hard reset or master format after doing backup all important data.

      Reply
    • Hi, by default we can not make Asus Zenfone 5 speaker sound become more louder, because the output amplifier speaker are already maximum, unless you connect to external active speaker.

      Reply
    • Hi, the answer is: yes it does. Doing hard reset will reformat to factory default including all setting and installed applications at your Asus Zenfone 5.

      Reply
  22. I bought a new asus zenfone 5 but I have one problem with that.
    my mobile was very slow so I turn it off after that am unable to turn on that. please help me

    Reply
    • Hi, the slowly problems at your Asus Zenfone 5 mostly happen because your phone get many installed applications. Some applications will run in the background for wait data update, that is why it will consume more RAM and processor resources then can make your Asus Zenfone 5 RAM become insufficient. Please try to uninstall some not use applications to give more free RAM. Or please consider doing hard reset or reformat to factory default.

      Reply
  23. Seems to be a lot of problems with zenphone 5. Mine is that all is OK from factory settings, everything works well until i update the os when prompted to the later version. After that I can’t access my gmail and get message that there is a problem with google play. I run my business off google apps so I need access to this. I have already restored factory settings so everything works again now, but am still being prompted to update, which I won’t do now. Any suggestions? Is this a bug in the new os that Asus needs to fix??

    Reply
    • Hi, if you have already update with previous release but you are now get notification again to update, then you can ignore that update if you already fine with latest performance at your Asus Zenfone 5. If you have ever got bad experience after finish update, then you can ignore the latest new update until you have more time to update with possibilities to hard reset back factory default again after doing update.

      Reply
  24. Asus zenfone Every time I download Viber,WhatsApp, Skype it always has this pop up that says read contacts accept or deny even if you press deny and tick the box to never show again it keeps appearing over and over again. It’s verry annoying please give a reasonable solution that would fix it without hard reset because that will make it worse probably I am not risking it. This is a very common problem asus company should among their many zenfone 5’s plz reply thank you.

    Reply
    • Hi, usually at normal situations that chatting applications will try to connect between our phone contact to their server data. Usually ater we check he never show again options, then that applications will not ask for sync contact anymore. Maybe someone else can give more information about how to fix this solutions without doing hard reset to factory default.

      Reply
  25. Hi,
    My asus zenfone 5 is not catching 3G network since last zenUI update. It is to default 2G and I cannot change it back to 3G. Please help asap!

    Reply
    • Hi, you can try to change using secret code *#*#4636#*#*, choose Phone information, and set preferred network type to WCDMA. If your Asus Zenfone 5 phone still get the same problems, then you have to try doing hard reset.

      Reply
  26. Hi, My zenfone 5 is running kitkat OS for some time with no problem. But lately the people I call complain that they can only just hear me is there an adjustment for microphone sensitivity or is it more serious?

    I even updated last night to the most current software version but no change.

    Thanks
    Craig

    Reply
    • Hi, as far as we know there are no adjustment for microphone at your Asus Zenfone 5. Maybe you can try to test using phone test applications from Google Play Store which can test all your phone features including sensor and hardware like LCD touch screen, speaker, microphone, camera buttons and everything. If all test finish without problem but your trouble still happen, then please consider doing hard reset or master format.

      Reply
  27. cannot download apps on my Zenfone 5 even after several attempts even whats app videos take 2 to 3 attempts to download . what is the problem and its solution.

    Reply
    • Hi, is your internal memory still available at your Asus Zenfone 5? If you have less than 200 MB free internal memory, sometime you can not get update or install any new applications from Google Play Store. This is also can be happen when you try to download files, if the internal memory full, then the process will stopped.

      Reply
  28. Hi,

    First time upgrading my phone in Kitkat, installation stopped in 99%. After that I tried several times to upgrade in Kit Kat every time I receive an error.Please help me out.

    Reply
    • Hi, please tell us what kind of error message that you have got at your Asus Zenfone 5 update to Kitkat process?

      Reply
  29. I bought my zenfone 5 yesterday.Today for No reason it started vibrating.I can’t seem to know why.It is not booting also.When I plug my charger or if I touch the power button it starts vibrating. Pls help

    Reply
    • Hi, first you can try to do soft reset or reboot by press and hold POWER button at Asus Zenfone 5 until your phone turn off by itself. Wait about 5 seconds then try again to turn on by press and hold POWER button again. If you phone still get the same problems, then you have to do hard reset using hardware button combination key, but unfortunately your data may wipe or erase from your Asus Zenfone 5.

      Reply
  30. My rear camera doesn’t work it only shows black screen and can’t take pic, has not yet been crashed to the floor, but my front camera is okay

    Reply
    • Hi, if you have ever dropped your Asus Zenfone 5, then maybe the hardware of your main camera get trouble. Please try to download other 3th party camera from Google Play Store like Google Camera or Camera 369, and test your camera hardware. If this problem still happen, then you have to try doing hard reset to restore back setting to factory default and test your camera again. If your camera hardware get trouble, then it will not work as well. At this time you should bring your Asus Zefone 5 to Asus authorize service center.

      Reply
  31. i bought my asus zenfone 5 t00j ww user10 days ago i updated my frimware to 2.21.40.44 but it does not supports otg so i think to hard reset my zf5 but when i entered in recovery mode and choose formate and then i choose the yes option it tells E:can’t open update script /temp.log . what should i do please help me

    Reply
    • Hi, as far as your Asus Zenfone 5 never get any tweak or root, then this problems should not happen. However, you can try to do hard reset using software menu, from Setting > Backup & reset > Factory data reset.

      Reply
  32. HI Today I reset factory data and took backup at sd card.
    now I tried to restore my data from sd card but it is asking for password.
    at the time of taking backup I didn’t put any password.
    please help.

    Reply
    • Hi, usually if you have never gave any password at your backup file, then it will restore without asking password too, maybe you ever give password or accidentally miss type with password. If you are sure you did not type any password at Asus backup file but it ask while recovery, then maybe you have to update the Asus Backup apps from Google Play Store to latest version, for example when we answer your question, Asus Backup already updated at April 23, 2015 (maybe you will get newer version at this time)

      Reply
  33. thanks for the trick or actually its the tutorial on how to solve my problem. i cant get into my Play Store after i installed the updates. cant even log into my gmail. i did factory reset and yahoooooo….. now i get all default app n my play store is working. hopefully it will last. 😉

    Reply
  34. I bought my zenfone5 mobile 2 months back..at starting I faced error problems while downloading apps from Google play store but finally I could download using 2g networknetwork.
    But yestrdy I rebooted my mobile aftrdat I couldn’t download any app using 2g network,even it is not showing any error.is dear any solution for dis plzz help me

    Reply
    • Hi, we suggest you to try doing hard reset or reformat your Asus Zenfone 5 operating system with menu setting above. Usually this problems happen because applications reasons.

      Reply
  35. Hi, My Zenfone 5 sim card is not detected (after used of 5 months) by the phone. Even I tried to factory reset & no use. Both sims are not dedecting and showing cross mark. But the sims are working on other mobiles. Please give suggestions.

    Reply
    • Hi, it seems you get trouble with your Asus Zenfone 5 hardware, you should try to check it more at Asus authorize service center.

      Reply
  36. Hi in my engine 5 I had taken back up of all software and contacts without password. But after resetting fone back up files asking password to restore

    Reply
    • Hi, if your Asus Zenfone 5 backup applications ask for password although you never give any security password while doing backup, then usually this problem comes from old version of Asus Backup apps version. Please try to update your Asus Zenfone 5 Backup applications from Google Play Store, then it will not ask any password anymore.

      Reply
    • Hi, please try to do hard reset or master format, hopefully the strange restart problems while doing phone call will remove. After doing hard reset, do not install any not recommended applications from Google Play Store to ignore this problems happen again at your Asus Zenfone 5.

      Reply
  37. Hi. I updated my zenfone 5 software then the phone went and couldn’t switch on.. I tried power button + volume.. nothing happened.. how can I switch on my phone?

    Reply
    • Hi, please make sure your phone already charge properly or the battery is not empty. Usually the standard non tweak (non root or not use custom rom) Asus Zenfone 5 will work again after finish updating, sometime you need to do reformat if it not work normally. However, if this problem still happen, then you have to consult with Asus authorize service center.

      Reply
  38. When my phone ASUS ZENFONE 5 battery was empty , I was charged it near about 5 hour. After charged when I opened by power button. It is continue buffering with screen of ASUS IN SEARCH OF INCREDIBLE. It is not moving further and not responding only buffering is continous.

    Reply
    • Hi, perhaps you have done some custom tweak or root or using custom rom that make you Asus Zenfone 5 become stuck at boot screen. Then you have to do hard reset or master format using hardware button combination key.

      Reply
  39. hye I have a great issue about the battery life. since last 3 days at nigh the battery got drained upto 25% automatically no apps is running plz help me out and if i format my zenfone 5 then whether i will have android jellybean or kitkat. please help me to overcome my battery drainage issue i will be very much thankful to you

    Reply
    • Hi, at normal situations, ASUS ZENFONE 5 battery performance is good. If you get battery drain faster at ASUS ZENFONE 5, then usually this problems happen because applications problems. You can find out what most apps using battery resources from menu Setting > Battery. If you still can not find which apps drain Asus Zenfone 5 battery, then please consider doing hard reset, your operating system will reformat and restore all applications back to factory default.

      Reply
  40. I only did the soft reset but in the middle of the process my screen (green-android-working) suddenly turned off and I think it didn’t continue, I have philz recovery now, and I have tried soft reset last time when I have the stock recovery and it just works fine but I couldnt remember the process -_-. After that, my phone wont turn on and even wont reboot, but I can enter droidbot and recovery but cant reboot .. Everytime I turn the power button, there will be just a pop up of a white asus logo (unlocked bootloader), and then a USB logo with a red loading progress bar below and then vanish quickly.. I dont know what to do, i just want to soft reset my phone because last night , all my newly installed apps just crashes everytime I open it, all of it no exemptions. but the Hodor Hodor app in xposed works when I rebooted my phone lately when I havent soft reseted my phone .I have backed up all my data to prepare for this process if anything goes wrong when it really has -_-, and even copied it in the micro sd card , I even copied the TitaniumB apk. and copied the system ui in the card.. hey , someone help me .. Im using Zenfone 5 (rooted), ima newbie, A501CG, WW ..

    Reply
    • Hi, unfortunately we can not give good answer for custom tweak Asus Zenfone 5 which already rooted or use custom ROM, because there are some possibilities can happen at your problems. Please kindly ask this question at XDA or your previous website which give steps how to tweak your phone before, usually they have best answer for your problems.

      Reply
  41. This phone is a peice of junk and if you live in the USA asus will not fix anything covered under warranty.

    They tried charging me 300.00 to fix touch issues on a phone that was 2 months old. Not a scratch or anything on the phone, i paid 158.00 for the phone!!!

    they wanted 130.00 for the touch screen which i purchased off amazon with the lcd for 32.00 shipped.

    ASUS support and warranty are a sham!!!

    SCREW YOU ASUS!!!!!!

    Reply
    • Hi, usually that button will appear after you do several times tries continuously. Please try again, otherwise you have to do hard reset using hardware button combination key.

      Reply

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