How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?

Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.

What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?

Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.

What is Advantage of ASUS ZENFONE 5 Specifications:

GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh

How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)hang or not responding or malfunctions or stuck or freezing or bricked ?

The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.

Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.

How to Force Shutdown orForce Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)?

What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.

#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE(A502CG)with Software Menu :

  1. Make sure the battery is charge properly
  2. Turn on ASUS ZENFONE 5 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu:Setting > Backup & reset > Factory Data Reset> Reset Phone
  5. ChooseErase everythingto continue and confirm you ready to do the format ASUS ZENFONE 5
  6. The ASUS ZENFONE 5 will continue the step until ready to use in clean factory default.

#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the ASUS ZENFONE 5
  4. Press and Hold together:Power Button + Volume UpButton for several seconds until text menu appear, then release both button
  5. At this text menu, choose Recovery and continue with press Power Button to confirm or OK
  6. Wait until the LCD of ASUS ZENFONE 5 will show the Android Logo, continue press together Volume Up + Volume Down together then we will see Android System Recovery Mode
  7. Follow the menu at LCD screen to continue Factory Reset the hard reset ASUS ZENFONE 5, use Volume Up or Volume Down to navigate the Menu and press Power Button to OK or Enter

How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?

When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.

How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)forgot password code or security lock screen pattern or pin (lost password)?

We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.

How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)to make run more faster?

How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.

Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE (A502CG)?

There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.

Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?

Basically there are several type of operating system that are release for several market, the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.

How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?

Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.

  1. Extent battery life with turning off some not use features like GPS from Setting > Location, turn off if you want to improve battery life, or choose only appropriate setting for location menu.
  2. Turn off Bluetooth from Setting Menu.
  3. Turn off Wifi if we are not use it, mostly we forget to turn it off while we are away from Wifi area network.
  4. Please setup the Brightness as low as possible. By default the LCD brightness at ASUS ZENFONE 5 will turn auto, so it will adjust base by light sensor. However, we can reduce battery drain by turn off the auto brightness setting and set the brightness as low as we can. More low brightness will extend more battery life.
  5. Do not running many applications together, uninstall some not use applications. Chatting or social media applications sometime will received many notifications, the light will blink, the sound notification will play, and the data network will active receiving push notification. Consider to reduce notification or uninstall some not use applications which are always give not important notifications.
  6. Please consider to always use internal battery saving mode, but if we need more active data network, then we have to turn it off.
  7. If we want to make battery life longer, please use only 2G GSM data network from menu Setting. But it will make Internet data connection more slowly then using 3G.

Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.

How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)?

Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.

FAQ for ASUS ZENFONE 5:

# How to Remove Google Account at ASUS ZENFONE 5 ?

This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:

  • Go to menu Setting > Account
  • Choose Google Account that we want to remove
  • At page menu at the top, please choose Remove Account
  • The chosen Google account will be remove or wipe or erase from ASUS ZENFONE 5. This is same meaning with Logout Google Account from ASUS ZENFONE 5.

# How to Wipe or Erase All data at ASUS ZENFONE 5 ?

When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.

# How to Hard Reset or Reformat ASUS ZENFONE 5 without Passcode or Password Protections ?

Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.

324 thoughts on “How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?”

  1. Hi, i am facing a serious trouble, when i install an app and put the data file into obb folder (Internal- android- obb) then the game play smoothly but after some time when i again try to start the game i found that the obb file is missing and game is unfortunately stopped, but the space is occupied by that file… what to do please help…

    Reply
    • Hi, make sure the internal memory capacity still have enough space to hold some files. However, usually after installed or copy some files, that files will not remove automatically without any action either from user or from applications. Please try to find which suspected applications doing this conditions. You can try to delete some not use applications as well to give more free internal space.

      Reply
  2. In My Asus Zenfone 5, when I do power it on it only shows me logo of ASUS and loading circle keeps on moving but phone is not starting up. Have tried power button with volume up key also, not working for me.
    Please tell me how to get back it normal 🙁

    Reply
    • Hi, the process to hard reset using hardware button at your Asus Zenfone 5 will work for some bricks or hang problems at normal rom without any tweak like install custom rom or root. Please try to follow steps to hard reset using hardware button, but if this steps still not work, then you have to consult with Asus authorize service center.

      Reply
  3. my zenfone 5 is always stucked at asus in search of incredible animation thingy but it Is malfunctioning. i cant open my phone and i’ve tried many chargers but it isnt charging. what shall i do regarging this matter? Pls reply asap.

    Reply
    • Hi, please try to do hard reset using hardware button combination key to reformat your Asus Zenfone 5 to factory default. If you still get same problems, then maybe your Asus Zenfone 5 hardware already broken and need to repair at Asus authorize service center.

      Reply
  4. Hello, i am facing a problem in my asus zenfone 5. I can’t charge my phone when my phone is switch ON , but it can be charged when it is switch OFF. Even connection to pc is not working. I hard reset it but the problem still remains . Please help me.

    Reply
    • Hi, usually this problems happen because of software or operating system, therefore after doing hard reset your Asus Zenfone 5 will work normally again. We just need to confirm try to charge using different charger, is that still have the same problems? However, if this problems still not fix, then please consult to Asus authorized service center.

      Reply
    • Hi, by normal situations you can choose weather want to keep use 2G only for battery saving at your Asus Zenfone 5 or use 3G only or use 3G preferred for internet data connection, please use menu Setting > more > mobile network, and find options for your 3G/2G setting. This options maybe can be broken if you install some tweak applications to choose automatically 3G or 2G data connections.

      Reply
  5. Hello.

    I purchased an ASUS Zenfone 5 (16GB) in Aug. 2014. While I am happy with the overall product and features, there is one problem which keeps bugging me. Every time I check my phone, i get pop-up messages like “Whatsapp tries to read Contacts”, “GoogleMaps tries to read Locations”, etc.

    I have clicked the “Allow / Deny / Do not show next time” options hundreds of times by now. but still, the problem keeps recurring. it is very frustrating, especially when I want to receive a call and I have to keep clicking “Allow / Deny” and by the time I finish with it, the call has been dropped.

    I have tried checking Permission Settings in the phone and also downloaded apps like “App Ops” but to no avail. Daily, I have been clicking “Allow / Deny / do not ask again”, but there is no end to it. Kindly provide a solution for this ASAP.

    Thanks for your help.

    Reply
    • Hi, first please try to make sure some applications permission already allow to read contact, Setting > Security > Apps Permission, change contact permission at this page. The other aternative is remove Whatsapp applications, but you should do backup at Whatsapp setting, so your Asus Zenfone 5 can restore automatically after you do reinstall and resetting Whatsapp applications.

      Reply
  6. hi,

    i am using Zenfone 5. today when i restarted my phone manually, it doesn’t turned ON. Even i charged and tried to turn ON but still i am not able to make it ON. I tried to reset by pressing ‘Power’ and volume UP button but i am not able to fix it. could you please help?

    thanks a lot!!

    Reply
    • Hi, please try to use different Android power charger with minimum 1 A current output to test whether your charger broken or not. If after charge 1 hour you Asus Zenfone 5 still not work, then maybe your phone get hardware bricks and need to get repair at Asus authorized service center.

      Reply
    • Hi, maybe some background applications get trouble when they work or when they update to Internet. If you do not know which apps make trouble at your Asus Zenfone 5, then you better consider to do hard reset or master format.

      Reply
  7. Hi, my Zenfone 5 is 7 months old. It was never rooted nor upgraded. Last Friday, the touch screen became unresponsive. I cannot swipe the screen to unlock it but tried playing music through headset button and it still works well.

    I did hard reset to no avail. I have not installed apps for the past 3 months and never attempted to upgrade the OS or any apps (I disabled automatic updates and rarely connects it to internet). I also highly doubt that it is caused by shock/blow to the screen because it never fell down.

    Any idea what could be the possible problem and solution?

    Reply
    • Hi, usually after doing hard reset or reformat Asus Zenfone 5 then your phone will restore back all setting and operating system to factory default, so it will work normally again. But please after doing hard reset do not login to any Gmail account and test it whether it work or not, because sometime Google will restore anything include bad setting to your Asus Zenfone 5 after login with same Gmail account.

      Reply
  8. my mobile was always show “unfortunately,asus launcher was stopped”. it was a big problem for my mobile. now it was not wrking. what can i doooo……? plz help me

    Reply
    • Hi, please try to do hard reset or master format at your Asus Zenfone 5 using software menu if your phone still can boot normally, otherwise you have to hard reset your Asus Zenfone 5 using hardware button combination key. Please try to backup all important data as you can using file manager or Asus Backup applications, because doing hard reset can remove or wipe any important data.

      Reply
  9. hi
    i am facing problem of not starting with my zenfone 5 a number of times. it is not sarting at all sometimes it starts in 2-3 mins of holding the power button but sometimes it takes the whole day.
    but now it is not starting at all. plzzz help

    Reply
    • Hi, the first steps that you have to do is try to follow steps to hard reset using hardware button above carefully. If your Asus Zenfone 5 problems happen because of operating system damaged, then it will run normally again. But the steps using hardware button need all volume up / down / power should work.

      Reply
  10. I tried a hard reset as per #Option 2 with no success.. still boot loop persists and cant get past ASUS logo.

    will adb method work somehow?

    thnx all.

    Reply
    • Hi, if your Asus Zenfone 5 get hardware trouble, then your boot loop problems still can not solved although we use hardware button combination key to reformat or reinstall. Please consult with Asus authorize service center.

      Reply
  11. My error with my asus is that wifi will not turn on.
    Bluetooth also doesnt turn on.

    I tried factory resetting…but none helped.
    What do I do?

    Reply
    • Hi, usually after doing hard reset or reformat, your setting will back to factory default. So if your wifi still not work although your Asus Zenfone 5 already hard reset, then maybe your hardware get trouble and need recheck at Asus authorized service center.

      Reply
  12. hello ,
    i got a problem with my zengfong 5. that is when i press vollm up and power bottom. there is nothing cover out expet an battery picture with “?” signal.
    i serch the internet and nothing found, please help me for this issue

    Reply
    • Hi, maybe your Asus Zenfone 5 get hardware trouble, therefore you can not fix using hardware button combination key. Please consult with Asus authorize service center.

      Reply
  13. hello..i want to ask you..why my asus zf5 can’t update firmware?when i tried tu update..it says error..then,my wifi can’t detect any wifi connection..how i can fix that problems?help me… 🙁 🙁

    Reply
    • Hi, if you can, please try to backup all important data first to your microSD then do hard reset or master format your Asus Zenfone 5, then after finish doing hard reset, you may try to reconnect to available wifi connection, then try to do OTA (over the air) upgrade again.

      Reply
  14. Hi, my zenfone 4’s apps started crashing a few days ago.I restarted the device, it took time.Then all apps started to crash so I formatted the device.On restart it worked but after an hour it started to crash again.I have formatted my phone several times.What to do now ?

    Reply
    • Hi, maybe the problems comes again to your Asus Zenfone 4 because of cloud backup auto restore. Please try to hard reset again, then after your phone start new again, please do not login to any old Gmail account, you can try to sign-up with new account if you want just for test, after that you can use your phone for several hours to make sure everything already fine.

      Reply
  15. Hi i bought asus zenfone 6, three months back, till today it was working fine..but suddenly it is off..i am unable to switch on my phone again.before it is getting off, it was having battery more than 50%. Even then i tried putting it on charge.. if i put on charge, it is not even showing that red light which indicates charging.also i tried pressing volumeup/down key along with power button for reset..even that is not making any change..no reaction in my phone..
    please help me out to solve this issue..in warranty card it is given like only authorized services will be considered for warranty.. so am searching out for a solution without giving it for service.please help me.

    Reply
    • Hi, please check you Asus Zenfone 6 power charger have trouble or not, try to use different Android power charger which have minimum 1A current output, and charge your phone minimum 1 hour. If still not show anything, then better you use Asus warranty facility, because your phone working time still less then 1 year, then your Asus Zenfone 6 still able to get free service at Asus authorize service center. Please do not bring your phone to non authorize service center because it can make your warranty not valid anymore.

      Reply
  16. After updating to kitkat android battery is draining very fast on my ASUS ZenFone 5 (16 gb).Is there any way to solve drainage issue?
    How can i downgrade kitkat to jellybean again?

    Reply
    • Hi, basically you can not downgrade to previous Android operating system version for your Asus Zenfone 5 using OTA, but maybe some non standard have that steps but we are not recommended to do that because some wrong steps can make your Asus Zenfone 5 damage or bricks. At you situations, we are suggest to reformat or hard reset to factory default to make your Asus Zenfone 5 battery can work more longer and not drain to fast. Make sure all not use features connection turn off like bluetooth, wifi, gps. At some situations the firmware update will make Asus Zenfone 5 performance become better but this conditions can use more battery resources.

      Reply
  17. Hi i have trouble in my asus zenfone 5 my camera doesn’t work anymore how can i fix it? please reply i do the hard reset and i also do the reboot but its useless. please help me

    Reply
    • Hi, usually if you have already done hard reset or master format, then your Asus Zenfone 5 camera applications will be restore back to factory default and should be working properly. However, this conditions will not fix if your camera hardware get trouble. Please try to download 3th party free camera applications from Google Play Store like Google camera or Open Camera. If still not work, then you have to check your Asus Zenfone 5 camera hardware to Asus authorize service center.

      Reply
  18. Hello i just want to ask, i reset 3 times my asus zenfone 5 but still my apps keeps refreshing itself. When I’m using it, suddenly it refreshes itself.
    It sucks because all of my loads in different sites were lost. Please help me thank you

    Reply
    • Hi, doing reset only restart installed applications, not always fix the problems. Maybe you have to uninstall some of them, or better to consider doing hard reset or master format to reinstall Asus Zenfone 5 operating system to factory default.

      Reply
  19. hi, my zenfone 5 cannot go to droitboot or fast boot. After i turns on, it only showing the USB logo button, no Asus logo, no android, none. the first time screen is only usb logo.

    I tried the power + volume up, but the results is still the same; no fastboot, no droidbot, nothing.

    any advice?

    Reply
    • Hi, perhaps your Asus Zenfone 5 already get custom rom tweak or rooted, then some non standard problems can happen. Please consult this problems at Asus authorize service center.

      Reply
  20. Hello i just want to ask, i reset 3 times my asus zenfone 5 but still my apps keeps refreshing itself. When I’m using it, suddenly it refreshes itself.
    It sucks because all of my loads in different sites were lost. Please help me thank you. I hope that you will.help me thankyousomuch.

    Reply
    • Hi, maybe your Asus Zenfone 5 restore back cloud backup from Google server. Please reformat or hard reset your phone again, then after your Asus Zenfone 5 can start from beginning again, then please try to not login with previous account, then try to use your phone again and make sure your trouble not happen again.

      Reply
  21. Hi, I have backup my phone and then did factory reset . Now when I try to restore the backup files it’s asking for a password…. but I don’t remember putting any password and have tried all the password that came to my mind but it’s not working…can someone plz help…

    Reply
  22. my asus after going to sleep doesnot unlock using the power button.
    i press the power button for 15 seconds it fully powers down .
    and then i power it up again .
    it works for a while and then the same problem exists
    the same thing happens in safe mode also
    reset done but problem persists.
    this started after i updated to kikat bridge version

    Reply
    • Hi, maybe some of your installed applications get trouble and make your Asus Zenfone 5 hang. Please restart again your Asus Zenfone 5, then after it start please do hard reset with software menu setting because your phone hang again. If still can not work, then please hard reset using hardware button combination key.

      Reply
  23. hi, im experiencing the same thing. I did factory reset but my zen phone 5 wont still charge. i tried using a different charger as what you suggested but i still cant charge if my phone is turned on. it would only charge when its off.

    Reply
    • Hi, it is strange to know that your Asus Zenfone 5 only can charge when it is off. Maybe you need to get further hardware check to make sure everything fine at your phone. But mostly your problems will fix after you do hard reset.

      Reply
    • Hi, if your Asus Zenfone 5 boot loop problems comes from applications or operating system damage, then it will reformat with fresh factory default from Zenfone 5 ROM, please remove all simcard and do hard reset again with hardware button combination key. However, if after doing reformat the boot loop problems still happen, then maybe your hardware get trouble and need to check at Asus authorize service center.

      Reply
  24. Hi i brought asus zenfone a501cg, I have a problem in switch on. One day i install root file, and uninstall it. Then i have a problem, If switch on the phone it loading for some many hours, but not switch on. what i can do for it………. I do not have any asus service center in my surrounding……… So please help me…….

    Reply
    • Hi, unfortunately we can not give good idea for non standard tweak of Asus Zenfone 5 or rooted, because there are some not standard possibilities that may happen because of that. However, you can try to reformat with hardware button combination key or if still not work then you have to find good 3th party service center to fix your Zenfone 5 problmes if you can not find nearest Asus authorize service center.

      Reply
  25. my ASUS Zenfone 5 rooted and having Philz recovery is stuck on boot loop and not starting. Unable to connect to PC because the phone is switching on/off on pressing and holding power button. (It displays USB icon and Intel icon within seconds and switches off. Tried recovery of saved CWM and factory reset through Philz recovery and on completion of same and Rebooting, it does not come on. I understand that my warranty is lost. 0nly six months old). Any body can please help me.
    Maxwell. Mumbai

    Reply
    • Hi, unfortunately we can not give good answer for rooted or custom rom Asus Zenfone 5 because there are many non standard possibilities that can be happen at your phone. Please consult with previous community that give you steps to root or install recovery, hopefully they can give good advice to solve problems at your Asus Zenfone 5.

      Reply
  26. hi..

    i have Asus Zenfone 5 from 8 months ..
    it was good working with one sim …i inserted sim 2 .. sunddenly popup saying sim 2 not installed ..
    if restart the phone ..both will normal after some time again same problem … even i replaced the sim & dose factory reset …. But same problem ,,,
    pls help ……

    Reply
    • Hi, please try to use different simcard for your sim 2 slot at your Asus Zenfone 5, please try to not use or replace to other slot with the same trouble maker new simcard that make trouble because we suspect the problem happen at your new second simcard. But if it still not work then we suggest to do hard reset just to make sure everything formatted well. But do not forget to backup any important data at your Asus Zenfone 5 either at microSD external card or using Asus Backup applications that you can download at Google Play Store to restore back again after finish hard reset.

      Reply
  27. Hye, please help me. I turned off my phone and recharge it but in a few minutes when I turned on it back, my phone only appeared Asus Logo. Kindly suggest me the solution. Thank you

    Reply
    • Hi, maybe you have to try doing soft reset by press POWER button unti your Asus Zenfone 5 turn off by itself, then press again POWER button to turn it ON. If still bootloop with Asus Logo, then you have to do hard reset with hardware button combination key with steps at #option 2 above.

      Reply
  28. Hai, Calender & Clock not working properly. Calender couldn’t update dates properly. Clock not ring on particular time. Please help me to resolve this.
    Thanks in advance.

    Reply
    • Hi, when you use GSM simcard, mostly your network provider have sync time features, but you have activate at your Asus Zenfone 5. Please check menu Setting > Date & time > make sure you already give checkbox at Automatic date & time. But if your network provider can not sync date & time automatically, then you have to set it up manually. Usually after setup one time, then as far as your Asus Zenfone 5 battery is not empty too long, then your phone date and time will run normally.

      Reply
  29. Sir, i am using Asus zenfone a501cj. i used Vodafone internet until last week. Now i am using BSNL sim. But i could not use BSNL net in my mobile. i can make call and send msg.I contacted BSNL customer care and they sent to me configuartion message . But I could not receive this msg. then i have done manuel settings. but no result. my ANP settings are correct. how can i use internet in my mobile with BSNL Net?

    Reply
    • Hi, usually this problems happen because the APN setting is not correct, please recheck it again one more time about APN name, ip, port, proxy and anything at your Asus Zenfone 5. If you still can not fix that, please bring your Asus Zenfone 5 with your simcard to BSNL provider, perhaps they can help to correct your setting.

      Reply
  30. My Asus backup app asks for password and I didn’t set any password I also updated the app to latest version and used 123 as password plz help my all important data is stored in it

    Reply
    • Hi, usually this problems happen because your Asus backup is not update, by doing latest update than it will work again normally. Maybe you have to make sure the latest version comparison between installed at your Asus Zenfone 5 versus from latest available version to download.

      Reply
  31. Hii my asus zenfome 5 was working proper itgot some problem amd the clack amd someotherthings have came on screen which are not allowing to use the phone even after master reset

    Reply
    • Hi, usually your Asus Zenfone 5 phone will work normally again after finish do hard reset or reformat to factory default. Please do again hard reset or reformat your Asus Zenfone 5, then try to not login to any account for several hours. If everything work well, then please create new Google account and try to download some important applications.

      Reply
  32. I have a problem. My Asus launcher always stopped, after I do hard reset it still happen. Please give me solution.

    Also, after I do hard reset my google play store can’t update.

    Reply
    • Hi, maybe your cloud backup has been restored, so your previous bad setting also restored as well. Please try to hard reset again you Asus Zenfone 5 one more time, then after finish, do not login to any Google account to make sure nothing restored.

      Reply
  33. My Asus Zenfone Lite 5 suddenly went blank/died. Cannot restart nor reset. Also unable to charge. Appears to have software/hardware crash. Can this be solved? Do I lose anything in my phone? FYI, my phone is exactly 1 year, does not have any game, only app are WhatsApp, Google Chrome, Play Store, Facebook, YouTube. Heavily used for browsing, camera and watching videos.

    Reply
    • Hi, first your have to try use different charger just to make sure your charger is fine, make sure to wait about 30 minutes. If still can not turn on, then try to do hard reset using hardware button combination key. However, if the problems still happen then maybe your Asus Zenfone 5 hardware has trouble and need to check at Asus authorize service center. Usually this problems is not because applications.

      Reply
  34. hi! I accidentally tap always use sim 1 in aswering calls in messaging app. how can i remove it. I already cleared the default setting on the app.
    need help thanks.

    Reply
  35. hi
    i.am using asus zenfone 5 16gb for 7 months.Before two days i had some problem in display.when i have lock the mobile display after few seconds display will be automatically unlock.please give me a solution for my problem.

    Reply
    • Hi, usually this problems happen because application trouble. Please remember which last applications that you have installed, then try to uninstall that. If you can, please also take look for all installed applications, if you never install that, then please uninstall them. However, if you can not find that suspected apps, then please do hard reset to reformat your Asus Zenfone 5 operating system to factory default.

      Reply
  36. hi , i have a problem with my phone . it dont want to on .. when i charge , the battery still have , but i cant open my phone .. please help me ..

    Reply
    • Hi, please follow steps to hard reset your Asus Zenfone 5 using hardware button combination key like steps at #option 2 above. This steps will reformat your Asus Zenfone 5 operating system to factory default.

      Reply
  37. Hi , I am also having a problem with m Zenfone 5. It won’t charge if it’s on and won’t even connect to USB as well. I tried charging it while it’s off and yes it charged well but while it’s on charging status, the battery icon that indicates it’s charging only shows black icon without the red or green battery icon and it’s also keeps on blinking and vibrating every like 10 sec while the screen is changing from plain black battery icon to ASUS welcome screen then back to battery icon. What do you think about hard reset ? Would it be any of help ? I’m just afraid to reset it since I have important files that I cannot make a copy easily since it won’t connect to USB. Appreciate your response.

    Reply
    • Hi, maybe you should try to do hard reset for first steps, because doing hard reset will reinstall your Asus Zenfone 5 operating system to factory default. After that you should try to check whether your trouble fix or not. Of course we always suggest to do backup for important data before doing master format.

      Reply
  38. I bought my zenphone5 1 year befre. Last 2 to 3 days battery not charging during on position. Charging during switch off indicate charging but in on position no charging indicator shown .

    Reply
    • Hi, first you can try to use different Android charger which have minimum 1 A current output. If the battery still not work normally, then maybe your Asus Zenofone 5 battery has already broken or end of life, then you have to replace with new battery. Please bring your phone to Asus authorize service center to replace the battery with new one.

      Reply
  39. Hi, my asus zenfone 5 went blank after I make a several factory reset. The reason I did that is because my phone start losing pictures saved in the memory card and suddenly my phone cannot recognised the google play app. My phone also cannot be update eventhough there’s an update available. Please help me, whats wrong with my phone…

    Reply
    • Hi, if you have success done hard reset but not the blank happen, try to do one more time hard reset using hardware button combination key, but please make sure your phone battery is not empty. If still can not work, then you have to consult with Asus authorize service center.

      Reply
  40. i bought asus zenphone 5 took 14 months ago but now it always getting restart.i rset my phone but no response please give solution

    Reply
    • Hi, please do hard reset to reinstall Asus Zenfone 5 factory default operating system using hardware button combination key. Usually it will solve your problems if comes from applications. If still can not work or not responsive with hardware button, then please consult with Asus authorize service center for further hardware check.

      Reply
  41. Hi,I tried to root my Asus zenfone 5 A501cg and and failed,now am stuck ,wile I turn on my phone it shows Asus logo only,I can’t turn on my mobile can anyone help me

    Reply
    • Hi, unfortunately we are not recommended to do root for your Asus Zenfone 5, because some wrong steps can make trouble and it is can not solve with standard procedure. Please consult with Asus authorize service center.

      Reply
  42. my asus zenfone 5 started to vibrate on its own until the battery drained, i charged it, now it wont start. they say it needs reboot.. i need your help and guidance.please

    Reply
    • Hi, we suggest you to do hard reset or master format to reinstall your Asus Zenfone 5 operating system to factory default. Usually it will solve self vibrate at your phone. But please do not forget to backup all important data because master format will remove or wipe your important data or photos or videos.

      Reply
  43. I am using zenfone t00j and i have numeric lock but some time my number-lock keypad is not apperaing. Plz help

    Reply
    • Hi, maybe you can try to give several time wrong answer for your Asus Zenfone 5 pin lock code until your phone freezing or locked 30 seconds. You may find Forgot Password button then press that button to type your Gmail username and password. However, if your phone still can not unlock, then you have to do hard reset your Asus Zenfone 5 using hardware button combination key.

      Reply
    • Hi, usually after you activate the Bluetooth menu, then your Asus Zenfone 5 Bluetooth will active, you will see Bluetooth icon at notification bar near clock. Sometime we are not aware that the Bluetooth active and can not discover with other device, because by default it will not seen by other device unless you turn on the discover able menu at Bluetooth setting, usually the Bluetooth of Asus Zenfone 5 will be seen for several seconds to make you can pair with other device.

      Reply
  44. hi,

    i got problem last with my zenfone 5 lte. my wifi was freezing and amd sim card network was not able to detect. i try the soft reset and hard reset the problem is still the same.

    Reply
    • Hi, usually after doing hard reset, your Asus Zenfone 5 will reinstall the operating system to factory default. Then your problems should be fixed. However, if still can not work after finish master format, then maybe your Asus Zenfone 5 get some hardware trouble and need to test at Asus authorize service center.

      Reply
  45. hi,
    my asus zenfone 5 shows “unfortunately, the process android.processcom.android.phone has stopped” and when i tap ‘ok’ it shows again. When I restarted my phone, it says “android is upgrading”. and when It’s done it shows “unfortunately, the process android.processcom.android.phone has stopped” again.
    any solutions?

    Reply
    • Hi, maybe you should try to backup all important data and do hard reset using menu setting if you still can access it. Otherwise please do hard reset your Asus Zenfone 5 using hardware button combination key.

      Reply

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