25 thoughts on “How to Easily Master Format MOTOROLA MOTO G / MOTO G DUAL with Safety Hard Reset?”

    • Hi, if you would like to do hard reset Motorola Moto G with hardware button, you should do carefully the step at Option 2 above. Sometime the steps should repeat when we could not get into recovery mode.

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  1. after the 7th step of the hard reset..my phone again stuck on the boot logo for sometime and then it permanently stuck on on black screen..please help..
    thanks

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    • Hi, the steps of doing hard reset with hardware button key above can work at normal standard Motorola G smartphone. This steps maybe will not work if the phone already root or flash with other firmware. If you are sure your phone still at standard firmware without any root but can not finish the steps, maybe your phone hardware have some other trouble and need to bring to Motorola authorize service center for further tests.

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  2. please bro help…!!

    i m unable to remove the forgotten parten lock from my moto g 🙁

    when i trying with hardware keys it is not reseting anything & again & again it showing the parten 🙁 plz help

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    • Hi, please try to follow steps to recovery or unlock or bypass forgotten security protections using Google account by give several time wrong answer continuously until your Motorola Moto G freeze or locked about 30 seconds. At this time you will find Forgot Pattern button and press this button to give your Google account username and password that you have already signed in before. Please make sure your Internet connection is active at your Motorola Moto G, because this phone will access Google server for authentication. If you still can not access your Google account from this phone, then please follow steps at #Option 2 above carefully.

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  3. i hav pattern lock on my moto g ,i need to recover my files on it ,i tried to send password to my mail id ,i put the wron password several times over 50 and more bt still i didnt hav mail option

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    • Hi, at standard rom and if you use factory default screen lock pattern security protection at your Motorola Moto G, then you can recover forgotten security protection using Google account after give several time wrong answer continuously. This steps will not work if you use different 3th party apps, then you have to follow that apps instructions. However, if you still can not unlock or bypass your pattern, then you have to do hard reset using hardware button combination key.

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  4. So I downloaded the lollipop update on october 29 2015 since that’s when it was available for my moto g. But now I can’t call or text or use my mobile data. I’ve done both of the resets and nothing. I tried putting my phone in safe mode and nothing, airplane mode nothing, I’ve tried turning the phone cell signals off and nothing. I don’t know what to do…. I really don’t want root my phone…

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    • Hi, in some case this problems happen because the firmware that you have update is not fit to your Motorola Moto G version, therefore this problems happen. You may try to consult with Motorola authorize service center, maybe they have correct version operating system for your Motorola Moto G.

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    • Hi, we always suggest to backup all important data first before doing hard reset including photos. However, sometime the camera applications will put photo or video recording to microSD, you can check it with file manager at DCIM folder. If all camera files already there then remove your microSD before doing hard reset or factory data reset.

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  5. Hi..
    My Motorola mobile is hang & not charging 5% remaining,
    connect the charger Battery is not working & mobile is dead position.

    Please guide us in this regard.

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    • Hi, first you can try to use different Android charger which have minimum current output 1 A. If still can not work, then maybe the battery is corrupt and need to get replace with original battery.

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  6. Hi I tried unlocking my phone so able to use my network wind. And when I unlocked it can only use network wind away.. How would. I reset my network provider back to default so I can try and unlock it so its unlocks with wind provider plz help

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    • Hi, unfortunately we can not give good advice to unlock network provider at your Motorola Moto G, sometime it use special code to unlock. Please consult with your network provider or Motorola service center.

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  7. I did not get option of reset phone in settings and also my network is not there. After try to hard reset while select the option of factor y reset when I.press power button it gets power on ….it was happen several time but still I am facing same issue plz help me in this……

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    • Hi, usually it can work without problems. But if you still can not perform hard reset, then please bring your Motorola Moto G to nearest Motorola authorize service center.

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  8. Tried restart and factory reset but still lock and front screen. When I have droid bot with chest open at the bottom it says connect USB Data Cable what is that? I have reset thousands of phones so this one has me flustered

    Reply
    • Hi, you are correct, usually after finish hard reset, your Motorola Moto G will reformat the operating system to factory default. After that everything will back again like beginning. But if your phone still get the same lock screen then maybe the hard reset was not correct. Please consult with Motorola authorize service center.

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  9. Hello my Moto G2 is not smooth as it was after I updated to Marshmallow from Lollipop. I want to reinstall lollipop in my Moto G2 again. Please help.

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    • Hi, as far as we know, you can not downgrade your Motorola Moto G using OTA. It is not as easy as upgrade using over the air. You have to do some custom tweak to downgrade, but that steps only work for professional or you know what are you doing. Please consult with Motorola authorize service center for further information.

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  10. Hello. After hard reset my moto g cdma, phone is stuck on start screen. How much time it will require to be normal? Pls help

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    • Hi, usually at normal situations it will not take more then 15 minutes to reformat. Please try to do hard reset one more time using hardware button combination key like steps at #option 2 above. It will reformat your Motorola Moto G start from off positions.

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