Tips and tricks for solving problem at SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563.  The Sony Xperia Z2 is the high end device from Sony which start to use 3GB RAM. Actually there are also Sony Xperia Z2a, basically the specification almost the same if we want to find what is the different between Sony Xperia Z2 vs Sony Xperia Z2a, but the most view-able difference are at the body design, the front camera and the battery. Both of them also have 3GB RAM and 5 inches LCD screen and also the same waterproof capability with Ip 58 certified. How about if comparing with Sony Xperia Z1? The users of Sony Xperia Z1 should not to be hurry to update their phone to Sony Xperia Z2 if they still enough with 2GB RAM at Sony Xperia Z1, because the update is not too significant base by our opinion, but if you never have previous Xperia Z family, then SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 is very interesting gadget that we have to buy.

 

What is Advantage of  SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 Specifications:

GSM 3G HSDPA
LCD 5.2 inches with Shatter Proof Glass Protection for Xperia Z2
LCD 5 inches with Shatter Proof Glass Protection for Xperia Z2a
Internal memory 16 GB
RAM 3GB
External memory microSD, up to 128 GB
Main Camera 20.7 MP, 5248 х 3936 pixels, autofocus, LED flash
Processor Quad-core 2.3 GHz Krait 400
GPU Adreno 330
Operating system Android OS, v4.4.2 (KitKat) can be upgrade to v5.0 (Lollipop)
Battery Li-Ion 3200 mAh for Xperia Z2
Battery Li-Ion 3000 mAh for Xperia Z2a

 

 

How to Fix or Problem Solving for Recovery SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 hang or not responding or malfunctions or stuck or freezing or bricked ?

With having 3GB RAM and 16GB internal memory at SONY XPERIA Z2 & Z2a then we can install many applications without worry RAM exhausted. There are free applications and purchase applications at Google Play Store, but we have to know not all applications are compatible at our SONY XPERIA Z2 & Z2a, some applications also not created with good coding or some of them also bad applications from irresponsible developers. If we install that applications that it can make our SONY XPERIA Z2 & Z2a become hang or stuck or bricks or broken or blank or boot logo loop or LCD screen not responding. Some users also have problems with camera or sound problems. If we get this situations, we have to force shutdown or force soft reset SONY XPERIA Z2 & Z2a to clean temporary files or cache. If the problem still happen at our SONY XPERIA Z2 & Z2a then we have to do hard reset or master format. Please remember do backup and remove external memory before doing hard reset because all important data will be wipe or erase or removed from our phone.

 

How to Force Shutdown or Force Soft Reset or Reboot or Restart SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 ?

What should we do when our SONY XPERIA Z2 & Z2a get freeze or stuck while running applications? Because the battery of SONY XPERIA Z2 & Z2a is non removable battery then we can not unplug the battery to force shutdown or force soft reset, but Sony actually already prepare the secret button to force shutdown the phone while freezing or hang. The secret button key place beside the micro SIM Card slot. Please use some small pen or paper clips to push the small button. Press and hold that secret button until SONY XPERIA Z2 & Z2a shutdown by itself. If the phone totally OFF, then you can press POWER button to turn it on again. This steps is what we call soft reset or reboot. Doing this steps is safe, because non of our important data or installed applications removed. We can do this steps anytime we want. When the phone still work normally, to soft reset or reboot, please press and hold POWER button until the pop-up menu appear. After that please choose Shutdown / Power Off.

 

#Option 1, Hard Reset SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 with Software Menu :

 

  1. Make sure the battery is charge properly
  2. Turn on SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone 
  5. Choose Erase everything to continue and confirm you ready to do the format SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563
  6. The SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 will continue the step until ready to use in clean factory default.

 

#Option 2, Hard Reset SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 with Flashtool applications:

  1. Flashtool in the applications from Sony can be download from Sony website.
  2. Flashtool software need to  installed in our computer and ready with USB data cable
  3. Make sure SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 battery is charge properly or full charge
  4. Power off SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563
  5. Boot SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 to flashmode with using: Volume Down Button and connect to USB cable at No.1 above
  6. Follow the menu at our computer display, it is easy to understand the steps.

 

#Option 3, Hard Reset SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563
  4. Press and Hold together: Power Button + Volume Up Button for several seconds
  5. Follow the menu at LCD screen to continue the hard reset SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563

 

#Option 4, Hard Reset SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 with PC Companion Software from Computer

  1. Please Make Sure the Battery not Empty
  2. PC Companion is default applications for Sony Smartphone which can be download from Sony Website
  3. After install at our computer, open PC Companion Applications
  4. Before connect to phone, please choose Phone Update and follow several step at PC Companion
  5. At some menu, PC Companion will tell us how to connect the phone with PC Companion using USB cable and press the Volume Down button
  6. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 to factory default Android operating system.

 

How to Restore and Reinstall Clean Android Operating system / firmware at SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 (reformat) ?

What is the default Android operating system at SONY XPERIA Z2 & Z2a? At the first time this phone release at the market, the SONY XPERIA Z2 & Z2a installed with Android Kitkat 4.4.4. Therefore the file source of Android Kitkat operating system already save safely inside SONY XPERIA Z2 & Z2a ROM. If after using several period of time, our SONY XPERIA Z2 & Z2a operating system or firmware become trouble or broken or damage because wrong setting or installed applications, then we need to reformat or reinstall or restore the clean factory default Android operating system from SONY XPERIA Z2 & Z2a RAM. Just follow one of the following steps above to hard reset, then the clean factory default operating system will be reinstall automatically. The file source will be change if Sony have latest version update like Android Lollipop. After get firmware update with OTA (over the air), then the file source firmware will be change to latest version as well. Please remember, doing reinstall or reformat the operating system will wipe all installed and important data at our SONY XPERIA Z2 & Z2a, please do not forget to backup all important data before reformat.

 

 

How to Unlock or Fix or Bypass or Solutions for SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 forgot password code or security lock screen pattern or pin (lost password)?

With 16GB internal memory at SONY XPERIA Z2 & Z2a, then of course we will have many important and confidential data like photo pictures, movies, documents. There are also many applications that keep our important data. Therefore we should give security protections at our SONY XPERIA Z2 & Z2a. There are many options that already available by default at SONY XPERIA Z2 & Z2a without need to install any other 3th party protection applications. We are recommended to use screen lock pattern because it is fast to access and easy to use. Some users also like to use other protections like password pin protection and any other more. The problem will happen when we forget the security protection answer. At this situations, we still can bypass or unlock our forgot security screen lock pattern or password pin protection using Gmail username and password. Please give several time wrong answer continuously until SONY XPERIA Z2 & Z2a freeze or locked 30 seconds. At this time we will find Forgot Password / Pattern button. Press this button, then we have to give our Google account username and password that we have already signed-in before. That is why Google account is very important when we use Android especially at SONY XPERIA Z2 & Z2a. However, if we can not access Google account at our locked phone then we have to hard reset or master format using hardware button key combinations.

 

How to Improve Performance SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 to make run more faster?

The processor at SONY XPERIA Z2 & Z2a already fast for doing almost all activity with many applications. But some users still get slowly performance problem at their SONY XPERIA Z2 & Z2a. As far as we know this problem mostly happen because of the applications crash or insufficient processor or RAM resources. Although the SONY XPERIA Z2 & Z2a already have 3GB RAM and fast processor, it does not mean unlimited, at some point the resource will be full and it will make the performance of SONY XPERIA Z2 & Z2a become slower the usual. Every running application will need some amount of RAM and processor resources. If there are too many applications run in the background, then the RAM and processor resources will be insufficient, for make new apps still can run, then SONY XPERIA Z2 & Z2a will find which applications not run for long time, then Android will close this apps and use the free RAM for new running application. This process will make SONY XPERIA Z2 & Z2a become slowly. But with 3GB RAM, this bad conditions will be hard to reach. However, if our phone has already got this problem and we need to make our SONY XPERIA Z2 & Z2a performance back to faster again, then we have to consider doing hard reset or master format.

 

Is That Any Secret Code for Doing Format SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 ?

There is no secret hidden code for SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 to make it back to factory default. Do the options above to hard reset it.

 

How to Upgrade SONY XPERIA Z2 (D6502 / L50w / D6503 / D6543 / L50t / L50u) & Z2a D6563 to Android ver.5 Lollipop ?

Good news for every SONY XPERIA Z2 & Z2a users, because Sony confirm the Xperia Z2 and Z2a will get new update of Android Lollipop. The new firmware or operating system will be release step by step base by region using OTA (over the air) update. Please check the latest update from menu Setting > About phone > Software update. Follow the steps to update the Android Lollipop firmware from this menu. The update firmware using OTA will not remove any important data and installed applications, but we still recommended to backup all important data before performing major firmware upgrade or update.

 

Latest hard-reset.org Discussions & Share Information:

[Q] reset phone Xperia Z2
[A] Hi, if your Sony Xperia Z2 still can boot normally, then please use steps at #option 1. If your Sony Xperia Z2 phone can not boot or stuck at boot loop Sony / Android logo, then please follow steps at #option 4 to reformat your Sony Xperia Z2 to factory default operating system using PC Companion software that need to install first at you PC computer which use Microsoft Windows operating system (WinXP/Win7/Win8/Win10).
 

[Q] My phone is sony xperia Z2, after flashing viruses it lost ime number and its not showing the net work.
[A] Hi, usually as far as your Sony Xperia Z2 using official firmware, then your standard procedure to flashing using PC Companion will not remove or change IMEI number. Please consult with Sony authorize service center.
 
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