How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?

Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not  to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.

 

What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?

Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.

 

What is Advantage of ASUS ZENFONE 5 Specifications:

GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh

 

How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) hang or not responding or malfunctions or stuck or freezing or bricked ?

The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.

Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.

 

How to Force Shutdown or Force Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) ?

What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.

 

#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Software Menu :

  1. Make sure the battery is charge properly
  2. Turn on ASUS ZENFONE 5 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone
  5. Choose Erase everything to continue and confirm you ready to do the format ASUS ZENFONE 5
  6. The ASUS ZENFONE 5 will continue the step until ready to use in clean factory default.

 

#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the ASUS ZENFONE 5
  4. Press and Hold together: Power Button + Volume Up Button for several seconds until text menu appear, then release both button
  5. At this text menu, choose Recovery and continue with press Power Button to confirm or OK
  6. Wait until the LCD of ASUS ZENFONE 5 will show the Android Logo, continue press together Volume Up + Volume Down together then we will see Android System Recovery Mode
  7. Follow the menu at LCD screen to continue Factory Reset the hard reset ASUS ZENFONE 5, use Volume Up or Volume Down to navigate the Menu and press Power Button to OK or Enter

 

How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?

When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.

 

How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) forgot password code or security lock screen pattern or pin (lost password)?

We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.

 

How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) to make run more faster?

How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.

 

Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?

There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.

 

Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?

Basically there are several type of operating system that are release for several market,  the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.

 

How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE (A502CG) For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?

Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.

  1. Extent battery life with turning off some not use features like GPS from Setting > Location, turn off if you want to improve battery life, or choose only appropriate setting for location menu.
  2. Turn off Bluetooth from Setting Menu.
  3. Turn off Wifi if we are not use it, mostly we forget to turn it off while we are away from Wifi area network.
  4. Please setup the Brightness as low as possible. By default the LCD brightness at ASUS ZENFONE 5 will turn auto, so it will adjust base by light sensor. However, we can reduce battery drain by turn off the auto brightness setting and set the brightness as low as we can. More low brightness will extend more battery life.
  5. Do not running many applications together, uninstall some not use applications. Chatting or social media applications sometime will received many notifications, the light will blink, the sound notification will play, and the data network will active receiving push notification. Consider to reduce notification or uninstall some not use applications which are always give not important notifications.
  6. Please consider to always use internal battery saving mode, but if we need more active data network, then we have to turn it off.
  7. If we want to make battery life longer, please use only 2G GSM data network from menu Setting. But it will make Internet data connection more slowly then using 3G.

Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.

 

How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE (A502CG) ?

Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.

 

FAQ for ASUS ZENFONE 5:

# How to Remove Google Account at ASUS ZENFONE 5 ?

This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:

  • Go to menu Setting > Account
  • Choose Google Account that we want to remove
  • At page menu at the top, please choose Remove Account
  • The chosen Google account will be remove or wipe or erase from ASUS ZENFONE 5. This is same meaning with Logout Google Account from ASUS ZENFONE 5.

 

# How to Wipe or Erase All data at ASUS ZENFONE 5 ?

When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.

 

# How to Hard Reset or Reformat ASUS ZENFONE 5 without Passcode or Password Protections ?

Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.

 

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View Comments

  • i have 1 question.... what should i do to my zenfone 5 if i inserted 2 simcard my other 1sim signal will out.....

    • Hi, try to change the simcard location, sim 1 move to sim 2 location. If the problem still happen, better to try doing hard reset or reformat your Asus Zenfone 5.

  • my asus zenfone 5 handset was bought 2 months ago it got switched off as it is not charged and it is not geting on even after i charged the handset.
    Its not geting charged with the other handset chargers.
    it is geting hot even i use it for less time.
    please give me the solutions for my probs.

    • Hi, you have already done the right steps to test charge Asus Zenfone 5 using other power charger. However, if your phone still can not charge normally then you have to try doing hardware button combination key hard reset with steps at #Option 2 above. If that steps can not work, then you may consult with Asus service center, because your phone still on warranty period, then they have to support your trouble.

  • I have troubles with Whatsapp , i get recursively message :\whatsApp tries to read Contacts please help me.

    • Hi, if this is new Whatsapp installtion then you better to uninstall it first, and the reinstall again with latest version. If this is your old Whatsapp, then try to backup first all message at Whatsapp setting, then you can do uninstall after completely backup. When you reinstall new Whatsapp and activate your phone number (with same number and handphone), then it will automatically find the backup files to restore, it will ask weather you want to restore the previous backup or not.

  • I am using asus zenphone 5 from 2 months. Suddenly it got switched off and now it is not getting on at all. Tried all type of reset but not getting started still. Pls help

    • Hi, if your Asus Zenfone 5 get trouble with battery, then it can not turn on because the battery get trouble. However, you can try to test using different Android charger which have minimum 1A current output. Charge minimum 30 minutes and see weather your phone charging or not. If still not charging then maybe your phone get hard bricks and need to ask help from Asus authorize service center because your phone should have free warranty.

  • After upgrading my phone to kit Kat my phone is having problems. How to downgrade my phone. I have problems in playing youtube videos and typing

    • Hi, by default Asus does not have OTA (over the air) steps to downgrade the firmware to Jelly Bean. Basically doing upgrade will help fix some bugs and upgrade the functions for your Asus Zenfone 5, but if after upgrade some problems happen, then we suggest you to do hard reset or master format for clean all installed applications back to factory default, because some old installed applications may not work normally after doing firmware upgrade. But, please do backup all important data before doing hard reset, because all data will be wipe or removed from this phone, please also remove microSD card before performing hard reset / reformat.

  • hello all,

    I'm getting the following error while playing videos in you tube.

    The built-in player has crashed . play again?

    Could any one suggest me to how to recover from these errors.

    I'm getting this error after updating my phone to android 4.4.2 version.
    At least, could any one tell me how to uninstall the system updates?

    Its difficult to type also

    • Hi, you can try to clear data and cache at Youtube application. Please goto menu Setting > Apps > All > choose Youtube apps and press button to Clear data & Clear cache

  • hi,i bought asus zenfone 5 before 2 days, which consists of 2gb ram...
    i dont know how to remove recent apps or recent files...
    could you please help me how to remove recent files....

    • Hi, please find the 3 buttons (left, middle, right) in the bottom of LCD at your Asus Zenfone 5, then press and hold the right button until the recent applications show, then swipe the application that you want to remove or close.

  • Hi, bought my new zenfone 5 on 28th oct. Only yesterday had time to open the box and play with the ph. once i swithced on the ph for first time, i faced the following problems:
    1. Smells burnt below the flash light back of ph.
    2. the ph started vibrating automatically continuosly, tried rstarting the ph but still continued to vibrate. when i opened the back cover, it somehow stopped but again after sometime started.
    3. am unable to make calls, when i dial a number it just hangs and stays in the call screen with no effect of touching the screen. after sometime, it automatelly restarts. upon restart, i get an error message "unfortunately, the process com.android.phone stopped working".
    Please help me. is it possible to solve all these issues or should i just for replacement?

    • Hi, the first possibility about smell burn at your Asus Zenfone 5 give bad sign that your phone get damage at the hardware, therefore your phone can not response with any finger touch. This can happen because the over charge or some other power problem. However, you can try to do hard reset using hardware button combination key like steps at #Option 2 above. If you still can not fix that, then you should bring to Asus authorize service center for further help.

  • Hai,
    I need help. How to enter alphabets in keypad (or dialpad) while in call ?
    For some customer service calls, when the call asks me to enter id (alphabets), I am not able to.

    Model is Asus zenfone 5.

    • Hi, when you make a phone call, you will see arrow box icon button to open the keypad in the screen, then you press that icon to open the dialpad. Usually the phone dial-pad will be minimize when you already connected to other phone connection.

  • Hi I m Pravin
    My Asus zenfone 5 Mobile gives problem for SIM no 1...
    It gives message like simS reinstall.. and sim1 starts automatically and gets disabled while calling....
    So tell me solution to resolve this problem as early as possible.

    • Hi, please try to change your simcard from 1 to 2 and try to make a phone call again. If your phone still get this problem, then you have to try doing hard reset.

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