How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?

Tips and tricks for solving ASUS ZENFONE 5 problems. The ASUS ZENFONE 5 have model name A500CG and A501CG, the different between that model is the process clock speed, but not to much different. ASUS ZENFONE 5 have 5 inches LCD screen with IPS and coated with Gorilla Glass 3 protection. How big is the ASUS ZENFONE 5 camera? 8 megapixel is quite good for taking daily image for documentations. ASUS ZENFONE 5 have dual sim card GSM which active together while standby. So we can received second simcard while we are make a phone-call at first simcard.

What is the different between ASUS ZENFONE 5 (A500CG/A501CG) VS ASUS ZENFONE 5 LITE (A502CG) ?

Mostly between these two kind of phone has similar specifications, but ASUS ZENFONE 5 LITE only available with 1 GB RAM while ASUS ZENFONE 5 without LITE have 2 GB RAM options. In our opinion, RAM will very important for some kind of users, but for average users, having 1 GB RAM already big enough. The other differences is processor type and some other more.

What is Advantage of ASUS ZENFONE 5 Specifications:

GSM Dual Sim On Together (GSM-GSM)
LCD 5 inches with Gorilla Glass 3
Internal memory 8GB or 16GB
RAM 1GB for ASUS ZENFONE 5 A501
RAM 2GB for ASUS ZENFONE 5 A500
External memory microSD, up to 64 GB
Main Camera 8 MP, 3264 x 2448 pixels, autofocus, LED flash
Processor Intel Atom Z2580 Dual-Core with 2×2 Hyper-Threading Technology
Operating system Android OS, v4.3 (Jelly Bean), upgradable to v4.4.2 (KitKat)
Battery Li-Po 2110 mAh

How to Fix or Problem Solving for Recovery ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)hang or not responding or malfunctions or stuck or freezing or bricked ?

The 5 inches smartphone with Android operating system will make ASUS ZENFONE 5 user download many applications from Google Play Store, because this phone is good for playing game, entertainment or doing daily office working activity. But please remember, maybe some applications not created with good code or some applications also not compatible with ASUS ZENFONE 5 hardware such as processor INTEL or other hardware specifications. The ASUS ZENFONE 5 will become trouble like hang or stuck or bricks or frozen or boot loop or broken or LCD touch screen not responding. In this situations, we should do force soft reset or force reboot ASUS ZENFONE 5 for deleting temporary files or file caches. If the phone still have same problems, than we should do hard reset or master format. Please always backup all important data before doing hard reset, because all data will be wipe or removed when we do hard reset.

Some users also get problems with crash at ASUS ZENFONE 5 while they play games or other similar applications, this is also could happen become the incompatibility of that applications to ASUS ZENFONE 5 processor or hardware, but do not worry because the many applications running well in this phone like Facebook, Twitter, Instagram, BBM (Blackberry Messenger) and many games and other applications as well. If we get crash problem after install an applications, please try to soft reset and run that application again, otherwise we should remove that applications to make our ASUS ZENFONE 5 run normally again.

How to Force Shutdown orForce Soft Reset or Force Reboot or Force Restart ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)?

What should we do when ASUS ZENFONE 5 freeze or stuck or hang in the middle of playing games or run application? We should have to force soft reset or force restart this phone. Since ASUS ZENFONE 5 battery is non removable, then we can not force soft reset by open the battery. But do not worry, because we still can force reboot ASUS ZENFONE 5 by press and hold about 10-15 seconds the POWER button until the phone turn off by itself. The other alternative to soft reset or reboot when the phone LCD still work and response with our finger touch, then press and hold POWER button less then 3 seconds then the pop-up menu will appear for Restart / Reboot ASUS ZENFONE 5. This process of soft reset will not remove any important data.

#Option 1, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG) & ASUS ZENFONE 5 LITE(A502CG)with Software Menu :

  1. Make sure the battery is charge properly
  2. Turn on ASUS ZENFONE 5 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu:Setting > Backup & reset > Factory Data Reset> Reset Phone
  5. ChooseErase everythingto continue and confirm you ready to do the format ASUS ZENFONE 5
  6. The ASUS ZENFONE 5 will continue the step until ready to use in clean factory default.

#Option 2, Hard Reset ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the ASUS ZENFONE 5
  4. Press and Hold together:Power Button + Volume UpButton for several seconds until text menu appear, then release both button
  5. At this text menu, choose Recovery and continue with press Power Button to confirm or OK
  6. Wait until the LCD of ASUS ZENFONE 5 will show the Android Logo, continue press together Volume Up + Volume Down together then we will see Android System Recovery Mode
  7. Follow the menu at LCD screen to continue Factory Reset the hard reset ASUS ZENFONE 5, use Volume Up or Volume Down to navigate the Menu and press Power Button to OK or Enter

How to Restore and Reinstall Clean Android Operating system / firmware at ASUS ZENFONE 5 (reformat)?

When the first time ASUS ZENFONE 5 go to market, the default operating system is Android Jelly Bean. We should have to know, that the clean factory default Android operating system file source is already saved inside ASUS ZENFONE 5 ROM. We do not need to use any computer or download anything when our ASUS ZENFONE 5 OS get trouble or work not normal. We can do reinstall or restore clean factory default Android operating system using hard reset or master format above, then the source file will be reinstall or restore by itself. Please becareful, because this process is the same with hard reset, then all data will be wipe or deleted.

How to Unlock or Fix or Bypass or Solutions for ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)forgot password code or security lock screen pattern or pin (lost password)?

We better give more protection for our smartphone, so when the phone away with us, nobody can read our important data. Therefore we should give screen lock protection, we can choose whether use screen lock pattern or password pin protections. The problem happen when we can not open the security protection because we forget the answer. What should we do to unlock forgot security protection at ASUS ZENFONE 5? Do not worry, because Android have simple solutions to bypass or unlock forgotten security screen lock pattern or password pin protection using Google account or Gmail account that we already Sign-in when we activate or use ASUS ZENFONE 5 at the first time. This is the steps, please try to give several time wrong answer continuously, after the phone will freeze or locked for 30 seconds. At this time we will find the Forgot Password / Pattern button to help us open the forgotten security protection using Google account or Gmail account. If we can not access Gmail account at this phone, then we should have to do hard reset with hardware button at Option #2 above.

How to Improve Performance ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)to make run more faster?

How fast the speed of ASUS ZENFONE 5? The ASUS ZENFONE 5 use Dual-Core 2×2 Hypre-Threated processor, so we do not have to worry about the speed especially when doing daily activity such as chatting, email, browsing, playing games, watch movie and something like that. Some user have trouble with slow speed when use ASUS ZENFONE 5. As far as we know, this situations happen because there are too many applications run in the background together. As we know when we install some applications from Google Play store, sometime that applications will keep run in the background to wait some command or update Internet data without any notifications. That applications need some memory RAM and processor resources. If too many background applications run together, then the ASUS ZENFONE 5 will become slowly. Try to uninstall some not use applications. If we want to make the ASUS ZENFONE 5 performance speed run faster again like new, then we have to do hard reset or master format. After that we should setup again from beginning.

Is That Any Secret Code for Doing Format ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE (A502CG)?

There is no secret hidden code for ASUS ZENFONE 5 to make it back to factory default. Do the options above to hard reset it.

Problem with ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)Disappear or Remove Google Play Store after Hard Reset, How to Install Google Play Store at ASUS ZENFONE 5 ?

Basically there are several type of operating system that are release for several market, the Asus Zenfone family for China release will not have Google Play Store because they have their own applications store for Android Asus Zenfone. Usually the Asus Zenfone for outside China will ship with Google Play Store by default. However, this problems become problem for anyone who need to download applications from Google Play Store. There are several options, one is doing root and install the Google Play Store from recovery mode but this steps is risky because it will remove the warranty and some wrong steps can make our ASUS ZENFONE 5 become trouble and can not work properly anymore. The seconds options is using other Google Play Store similar applications like Moboginie Market Store from http://www.mobogenie.com and download the APK file to your smartphone, after that run it to install the Moboginie Applications Store.

How to Improve Battery Life Longer of ASUS ZENFONE 5 & ASUS ZENFONE 5 LITE(A502CG)For Solving Battery Drain Faster Problem (Battery Saving / Extent Battery Life)?

Tips for make extent battery life at ASUS ZENFONE 5. With 2110 mAh battery capacity using 5 inches LCD screen will make the battery can not lasting longer, some users need more then 2 times a day for charging their battery. Please do several ways to save battery life of ASUS ZENFONE 5.

  1. Extent battery life with turning off some not use features like GPS from Setting > Location, turn off if you want to improve battery life, or choose only appropriate setting for location menu.
  2. Turn off Bluetooth from Setting Menu.
  3. Turn off Wifi if we are not use it, mostly we forget to turn it off while we are away from Wifi area network.
  4. Please setup the Brightness as low as possible. By default the LCD brightness at ASUS ZENFONE 5 will turn auto, so it will adjust base by light sensor. However, we can reduce battery drain by turn off the auto brightness setting and set the brightness as low as we can. More low brightness will extend more battery life.
  5. Do not running many applications together, uninstall some not use applications. Chatting or social media applications sometime will received many notifications, the light will blink, the sound notification will play, and the data network will active receiving push notification. Consider to reduce notification or uninstall some not use applications which are always give not important notifications.
  6. Please consider to always use internal battery saving mode, but if we need more active data network, then we have to turn it off.
  7. If we want to make battery life longer, please use only 2G GSM data network from menu Setting. But it will make Internet data connection more slowly then using 3G.

Please note, ASUS ZENFONE 5 battery has life time performance. Usually the battery performance hardware will reduce after we use more then two years. We have to consider replace with ASUS ZENFONE 5 original battery at Asus authorized service center because the battery is not removable. Can we replace it by ourselves? Yes, there are several video tutorial for ASUS ZENFONE 5 battery replacement. But there are also many not original battery on the marketplace. Using non original battery will hurt our ASUS ZENFONE 5 or also the battery life will be short. We always suggest to buy original battery and replace on Asus authorized service center.

How to Fix Camera Problems at ASUS ZENFONE 5 (A500CG/A501CG)& ASUS ZENFONE 5 LITE(A502CG)?

Why our ASUS ZENFONE 5 camera applications can not start or shoot with blank black screen? Mostly this problems happen because your ASUS ZENFONE 5 camera applications damaged. We can make sure with 2 steps, first try to install 3th party additional applications from Google Play Store like Google Camera or Open Camera or Camera 360 all of them free. Try to capture images with that applications. If that camera apps still not work, then try to use second steps that you have to try doing hard reset to reformat the operating system into factory default and also the camera factory default applications.

FAQ for ASUS ZENFONE 5:

# How to Remove Google Account at ASUS ZENFONE 5 ?

This is Android smartphone, therefore Google account is one of important login to make this phone work will full services. However, sometime we want to remove Google Account at ASUS ZENFONE 5, please follow this steps:

  • Go to menu Setting > Account
  • Choose Google Account that we want to remove
  • At page menu at the top, please choose Remove Account
  • The chosen Google account will be remove or wipe or erase from ASUS ZENFONE 5. This is same meaning with Logout Google Account from ASUS ZENFONE 5.

# How to Wipe or Erase All data at ASUS ZENFONE 5 ?

When we want to give this phone to someone else, we suggest to remove all data including Google account. If we want to remove or wipe or erase or clean all data from ASUS ZENFONE 5, then please try to do hard reset either using menu Setting with clean data files like steps at #option 1 above or use hardware button combination key like steps at #option 2 above.

# How to Hard Reset or Reformat ASUS ZENFONE 5 without Passcode or Password Protections ?

Using protection is recommended to secure all data at our ASUS ZENFONE 5, but some users get troubles when they want to process hard reset or master format, because ASUS ZENFONE 5 keep ask the passcode or password to bypass. If we get this problems, we suggest to do hard reset using hardware button combination key like steps at #option 2 above. It will reformat ASUS ZENFONE 5 without ask any authentications or passcode.

324 thoughts on “How to Easily Master Format ASUS ZENFONE 5 with Safety Hard Reset?”

  1. I do not get the “Recover” option when i try to do Step 5. Only get Reset to Factory Settings and Reboot. Help

    Reply
    • Hi, actually when your Asus Zenfone 5 LCD screen already said Reset to Factory Setting then this is the final menu that you can choose using volume down / up button to navigate, and after at Reset to Factory Setting menu then you have to confirm or OK or choose it using power button. After that your Zenfone 5 will be restore to factory reset or reinstall the factory default operating system.

      Reply
  2. hi i am getting a red traingle logo with android laying down while i am clicking to the recovery mode. please help.

    Reply
    • Hi, to hard reset or master format Asus Zenphone 5, please follow the #Option 2 above. Base at your situation, you already follow that option until step 6, that you see the Android logo laying down, at this step please continue directly with pressing Volume up and Volume down together until you see Android system Recovery Mode. Please continue to do hard reset or factory reset default.

      Reply
  3. Guys i bought asus zenfone 5 two days ago and initially it was working perfectly but today from nowhere it started getting restart itself.No matter if i’m watching a movie,listening songs or even if the phone is idle.Then later day i called the asus tech department and they said do the factory reset and i did the same but the situation seems unchanged.Pls if anyone is aware of this problem then pls guide me or help me with any knowledge regarding this subject.

    Reply
    • Hi, maybe you should try to not sign in with the same Google account after hard reset your Asus Zenfone 5. The restart or not appropriate conditions at your Asus Zenfone can be happen by applications or by hardware. The applications problems usually comes from not compatibility of installed applications. Android by default can do cloud backup to what we install, also the setting as well. Therefore, if your applications which make the problems also backed up to Google cloud, then when you do hard reset and login with the same account, then the same trouble maker application will be reinstall or restore again to your Asus Zenfone 5 automatically. So, please try to hard reset and use or create new Google account to test for several period. However, if the problem still happen, then we suggest you bring to Asus repair center, so they can inspect for the solutions, because you still at warranty period.

      Reply
      • Good day, I have a problem with my Asus ZenFone 5 , after i reset the phone into factory setting using the Back up and reset option, after it restart the touch screen function was gone therefore i cannot continue the setup and i cannot use my phone.. please help me to solve this problem.. Thank You

        Reply
        • Hi, at normal situation the hard reset process will solve most problems at Asus Zenfone, but if you get trouble using software menu then you may try to do master format again using hardware button combination key. If you still get trouble then you have to bring to Asus authorized service center.

          Reply
    • Hi, if you have problem with ASUS Zenfone 5, then you only have options to removed the applications that you suspect to make problems, or otherwise you need to do hard reset or master format. We can not find how to enter safe mode anyway. Maybe someone else can help if know about it.

      Reply
  4. I have seen the Android logo laying down with “no command” text below. then i pressed the volume up and down together but nothing happened. any idea about that?

    Reply
    • Hi, at Asus Zenfone 5 hard reset, after you see the Android logo laying down with text bellow then you should release the Power Button + Volume Up button that you have already pressed before. After that you will see the menu and choose Recovery with Power button

      Reply
  5. asus zenphone 5 errors Errors errors
    On first day Of asus zenphone 5.
    1 : most pre build apps throw error:code x1291.
    2 : It contains android android 4.3 jelly bean outdated(even if they upgrade to 4.4 there seems to be problem for 4.4+ update).
    3 : not able to upgrade android 4.4.4.
    4 : speaker phone sound quality is very bad.

    Reply
    • Hi, it seems that your Asus Zenphone can not upgrade successfully to Android Kitkat. Have you already try to do hard reset first before doing upgrade? If the problem still happen, then maybe you should consult with Asus authorize service center for further help.

      Reply
    • Hi, it seems that your Asus Zenfone 5 stuck or boot loop. You need to try follow the steps at #Option 2 to do hard reset using hardware button key. Please make sure your battery is full before doing this steps.

      Reply
  6. I am very thankful to you.
    when downloading ‘google now’ in googleplay, and mistouch somethings.. then touch function does not react..only google now something react.. after push power button to screen lock then I couldn’t even turn off.

    with searching this site, I can succeed to reboot with press and hold both power button and bolume up button.. then I choose “reboot”.

    now it works well.

    Because I bought this zenfone5 from abtoad, without your advise, I would be gone to hell..

    Thank you greatly !!

    Reply
  7. i have zenfone 5 the flash continuously on but dim and phone remains warm i switched off but flash remains glowing .kindly help

    Reply
    • Hi, the problem maybe happen because some applications crash and make the LED flash and display become trouble. We suggest you to do hard reset using Software menu to reformat or reinstall the clean factory default Android operating system at your Asus Zenfone 5.

      Reply
  8. I have ASUS Zenfone 5 , it restarts automatically , i replaced it with flipkart and second phone also restarts , what to do now ? How to catch problem ?
    Note : There is no sim , Sd card problem I checked

    Reply
    • Hi, maybe some applications make your Asus Zenfone 5 reboot automatically. We suggest you to try hard reset using software menu, if you can not go to software menu because the phone directly restart after turn on, then you can try to use hardware button for performing hard reset or master format it.

      Reply
  9. My Asus zenfone 5 charging very slower rate. I bought the phone just 10 days before. Only 4 or 5 days it charges normally. Kindly help me to solve the problem. It will take too much time to charge. For more than 3 hours it charges only 20%.

    Reply
    • Hi, usually at normal conditions the Asus Zenfone 5 charging time will be full about 4-5 hours if we charge start from total empty battery capacity. If you phone now charge only 20% after 3 hours, please try to charge while phone turn OFF. If it can be full after 4 hours, then your Asus Zenfone 5 have some problem with the installed applications that drain the battery, please find that apps and uninstall it. If you can not find it, then we suggest to perform hard reset or master format to clean and make all applications back to factory default again.

      Reply
  10. Please help! My asus zenfone5 has not got Google play store or any Google services, please tell me how to install all Google sevices on my zenfone 5.

    Reply
    • Hi, for this time we still have to wait for official release update for Asus Zenfone 5 operating system which already bundle with Google Play Store. You can try to use any other similar Google Play applications store like Mobiginie which can install at your phone without root, or you can consult this problem with Asus service center.

      Reply
  11. I can’t see phone i formation after dialing *#*#4636#*#*….is there any problem with my phone???
    How to Fix 3G Only in this phone???

    Charging through USB is veru slow…try chargong using the power adapter.

    Reply
    • Hi, please try to do format or hard reset for your Asus Zenfone 5 using setting menu if you still can access it. However, you can try to do hard reset using hardware button key at #Option 2 above if you can not access Setting Menu. There are options to activate 3G only at Setting Menu > More > Mobile Network. There are other alternative to activate 2G or 3G only for your Asus Zenfone 5 using applications from Google Play Store, there are some apps that you can try like 2G-3G OnOff or something like that. You can also can use dial number *#*#4636#*#* to see phone Information and choose GSM only but we never use this setting to make 2G only, we always make it WCDMA preferred.

      Charging time for Asus Zenfone 5 is kind of normal, about 3 until 4 hours will fully charge, maybe you have some running applications that use battery to much, please check it at your installed applications menu.

      Reply
  12. Hi I have a Zenfone 5 with the latest WW-1.18.40.9 update, after the last update, my touch screen is giving me issues at the notification area, and it has ghost touches there. I tried a factory reset with no luck, any other suggestions? Is there a way for me to roll back the update?

    Reply
    • Hi, we can not sure about your problems, but you have already done the right steps to try doing hard reset to factory default but unfortunately it still happen. You should try to contact to Asus authorize service center for more test.

      Reply
  13. I purchased this mobile last week. It missed one option,
    after clicking home button the options below the apps like (All, Download, Frequently used). I am unable to find that option. could u plz help me on this

    Reply
    • Hi, basically when you press Home Button it will go back to front desktop. At the desktop of your Asus Zenfone 5 will show icon or widget that you have been choose to show at desktop screen. You may add some other icon or widget at desktop as well.

      Reply
    • Hi, you can try to unlock or bypass forgotten security protections using Google account. Please give several time wrong answer continuously until your Asus Zenfone 5 stuck or freeze about 30 seconds. At this time you will find Forgot Password button to press for bypass using Gmail account that have installed before. If you still can not access Google account, then you have to do hard reset or reformat Asus Zenfone 5 using hardware button steps above.

      Reply
    • Hi, please try to use different Android charger, do not use charger bellow 1A current output. We are worry the problems come from your charger it self. You can also try to use your charger to different Android smartphone. If your charger can work normally, then please try to charge your Asus Zenfone when the power off and wait about 30 minutes, if the hardware is normal, then the battery will get some charger power. Otherwise we are worry the problem come from the hardware and need to be repair at Asus service center.

      Reply
  14. Helo.

    I have bought a Asus Zenfone 5 phone.
    Always displays ” Read Contacts”.
    I can not turn off this.
    Can you help solve the problem?
    Else logged in?

    Thank you very much.

    Hi Feri

    Reply
    • Hi, please give more information, at what position your Read Contacts appear? Usually this Read Contacts only show when we try to make a phone call or chatting that the Android will give suggestion to read or find people from our contact list. If we close that application, then the Read Contact will be disappear as well.

      Reply
  15. Hi…
    I’m having this zenfone 5 for a week, and from the first day it keep popping up notification read contact from whatsapp, facebook, waze, and even google search bar. What should i do?
    Thanks.

    Reply
    • Hi, some problem at Asus Zenfone because of firmware problem, need to get the updated one. Find it from Setting > About Phone > Software Update. You also should consider to try doing hard reset to clean all installed applications and make if back to factory default, some problems gone with this steps.

      Reply
  16. Thanks for your useful suggestion. My new Zenfone 5 Playstore does not work even though it uses WW ROM. But after soft reset the Playstore works fine now.

    Reply
  17. hi,my Zenfone is restarted and then my simcards cannot be detected anymore,my IMEI was corrupted and the baseband was unkown already,what could be the possible solution for this? how to restore imei?

    Reply
    • Hi, please try to change your simcard with other gsm card just to make sure. If you still can not get any GSM connection or can not make a phone call, then you have to try do hard reset or master format. But this standard solutions might not run if your Asus Zenfone has already rooted or use some non official rom. Please make sure your phone has not rooted or still use the official firmware.

      Reply
      • The same thing happened to me yesterday. I was just browsing. The phone restarted and BOOOB!

        No baseband no signal no sim…

        Phone is 3 days old..

        Never Rooted.

        Reply
  18. hi i have a problem with my asus zenfone 5, i tried to change the ROM version from CUCC unicom to WW international ROM ,it failed but thats not the problem now..the proplem is that even when i used ADB sideload command and restored the original rom it does not boot at all …it shows an icon of a USB port….and restarts its self…i tried hard reset ,wipe everything but nothing it does not boot at all only to recovery.

    Reply
    • Hi, basically we only suggest to use official firmware from OTA (over the air) update, if you use non OTA update, sometime it need root or some other steps that maybe can not run properly. Please consider to do non standard steps, but you may do that if you sure about the result. Maybe some other community website like XDA developer website can give you more information to do that.

      Reply
    • Hi, try to download other 3th party music player from Google Play Store like “n7player Music Player”, you can collect the music from your phone and play it as usual with this free music player application.

      Reply
    • Hi, the price for changing the LCD screen is different for each country, please try to ask at nearest Asus service center at your location.

      Reply
    • Hi, try to download other 3th party camera applications from Google Play Store, try to download Google Camera or Camera 360 or something like that. After finish installation, please try to reboot / restart your Asus Zenfone 5. If the booting process finish, then try to use that new 3th party camera application again. If the camera still not responding with that apps, then you have to try doing hard reset or master format to clean all installed applications and reinstall the operating system to factory default setting, hopefully at this steps your default camera applications can work again. If it still not work, then the hardware camera might get trouble and need to repair at Asus authorize service center.

      Reply
  19. Problem, when i choose factory rester or only wipe data in recovery mode.. after starting reset phone freez. this happend all the time. after restard stucked in asus logo.

    Any solution?

    Reply
    • Hi, if your phone still at normal situations without some tweak or root, basically will be back to factory default after doing hard reset or master reset. Please make sure your phone still at standard firmware. However, if you still get problems, you should consult with Asus service center for further test.

      Reply
  20. I have updated my zenfone 5 to 4.4 kitkat as provided by asus but after that mobile data is not working during calls. Do I need to do some more settings…

    Reply
    • Hi, you have hardware problems, please try to consult with nearest Asus authorize service center to see weather your sim card slot at your Asus Zenfone 5 can be fix.

      Reply
    • Hi, if you get problem after upgrade to latest firmware (Kitkat), please try to hard reset or reformat your Asus Zenfone 5, because some old installed applications may not always compatible with new firmware.

      Reply
    • Hi, try to change the simcard location, sim 1 move to sim 2 location. If the problem still happen, better to try doing hard reset or reformat your Asus Zenfone 5.

      Reply
  21. my asus zenfone 5 handset was bought 2 months ago it got switched off as it is not charged and it is not geting on even after i charged the handset.
    Its not geting charged with the other handset chargers.
    it is geting hot even i use it for less time.
    please give me the solutions for my probs.

    Reply
    • Hi, you have already done the right steps to test charge Asus Zenfone 5 using other power charger. However, if your phone still can not charge normally then you have to try doing hardware button combination key hard reset with steps at #Option 2 above. If that steps can not work, then you may consult with Asus service center, because your phone still on warranty period, then they have to support your trouble.

      Reply
    • Hi, if this is new Whatsapp installtion then you better to uninstall it first, and the reinstall again with latest version. If this is your old Whatsapp, then try to backup first all message at Whatsapp setting, then you can do uninstall after completely backup. When you reinstall new Whatsapp and activate your phone number (with same number and handphone), then it will automatically find the backup files to restore, it will ask weather you want to restore the previous backup or not.

      Reply
  22. I am using asus zenphone 5 from 2 months. Suddenly it got switched off and now it is not getting on at all. Tried all type of reset but not getting started still. Pls help

    Reply
    • Hi, if your Asus Zenfone 5 get trouble with battery, then it can not turn on because the battery get trouble. However, you can try to test using different Android charger which have minimum 1A current output. Charge minimum 30 minutes and see weather your phone charging or not. If still not charging then maybe your phone get hard bricks and need to ask help from Asus authorize service center because your phone should have free warranty.

      Reply
  23. After upgrading my phone to kit Kat my phone is having problems. How to downgrade my phone. I have problems in playing youtube videos and typing

    Reply
    • Hi, by default Asus does not have OTA (over the air) steps to downgrade the firmware to Jelly Bean. Basically doing upgrade will help fix some bugs and upgrade the functions for your Asus Zenfone 5, but if after upgrade some problems happen, then we suggest you to do hard reset or master format for clean all installed applications back to factory default, because some old installed applications may not work normally after doing firmware upgrade. But, please do backup all important data before doing hard reset, because all data will be wipe or removed from this phone, please also remove microSD card before performing hard reset / reformat.

      Reply
  24. hello all,

    I’m getting the following error while playing videos in you tube.

    The built-in player has crashed . play again?

    Could any one suggest me to how to recover from these errors.

    I’m getting this error after updating my phone to android 4.4.2 version.
    At least, could any one tell me how to uninstall the system updates?

    Its difficult to type also

    Reply
    • Hi, you can try to clear data and cache at Youtube application. Please goto menu Setting > Apps > All > choose Youtube apps and press button to Clear data & Clear cache

      Reply
  25. hi,i bought asus zenfone 5 before 2 days, which consists of 2gb ram…
    i dont know how to remove recent apps or recent files…
    could you please help me how to remove recent files….

    Reply
    • Hi, please find the 3 buttons (left, middle, right) in the bottom of LCD at your Asus Zenfone 5, then press and hold the right button until the recent applications show, then swipe the application that you want to remove or close.

      Reply
  26. Hi, bought my new zenfone 5 on 28th oct. Only yesterday had time to open the box and play with the ph. once i swithced on the ph for first time, i faced the following problems:
    1. Smells burnt below the flash light back of ph.
    2. the ph started vibrating automatically continuosly, tried rstarting the ph but still continued to vibrate. when i opened the back cover, it somehow stopped but again after sometime started.
    3. am unable to make calls, when i dial a number it just hangs and stays in the call screen with no effect of touching the screen. after sometime, it automatelly restarts. upon restart, i get an error message “unfortunately, the process com.android.phone stopped working”.
    Please help me. is it possible to solve all these issues or should i just for replacement?

    Reply
    • Hi, the first possibility about smell burn at your Asus Zenfone 5 give bad sign that your phone get damage at the hardware, therefore your phone can not response with any finger touch. This can happen because the over charge or some other power problem. However, you can try to do hard reset using hardware button combination key like steps at #Option 2 above. If you still can not fix that, then you should bring to Asus authorize service center for further help.

      Reply
  27. Hai,
    I need help. How to enter alphabets in keypad (or dialpad) while in call ?
    For some customer service calls, when the call asks me to enter id (alphabets), I am not able to.

    Model is Asus zenfone 5.

    Reply
    • Hi, when you make a phone call, you will see arrow box icon button to open the keypad in the screen, then you press that icon to open the dialpad. Usually the phone dial-pad will be minimize when you already connected to other phone connection.

      Reply
  28. Hi I m Pravin
    My Asus zenfone 5 Mobile gives problem for SIM no 1…
    It gives message like simS reinstall.. and sim1 starts automatically and gets disabled while calling….
    So tell me solution to resolve this problem as early as possible.

    Reply
    • Hi, please try to change your simcard from 1 to 2 and try to make a phone call again. If your phone still get this problem, then you have to try doing hard reset.

      Reply
  29. I have asus zenfone 5 .problem is ota update whenever trying to update for kit kat it shows the message android up to date even phone have 4.3 jelly beans version.what is problem of that pls help me

    Reply
    • Hi, OTA update usually ready to specific country step by step. Maybe your country still not get the OTA update for your Asus Zenfone 5. What you can try are: Go to menu Setting > About > Software update > Check update. If you find there are some new version, then you can download it directly. However, if you can not find new version information, then you have to wait until your region country is ready for latest OTA update for Asus Zenfone 5 Kitkat.

      Reply
    • Hi, please use Google account to unlock forgotten security pattern at your Asus Zenfone 5. Try to give several time wrong answer continuously until your phone locked or freeze about 30 seconds, at this time you will find Forgot Pattern button, after pressing this button you will find field to give your Gmail username and password that you have already signed in before. Please make sure your Internet connection is active while unlock forgotten pattern using Gmail account. If you still can not access your Google account, then you have to do hard reset using hardware combination button.

      Reply
  30. after I run the latest system update, then everytime I off or restart the phone, it won’t on back. every single time!!! take very very long time for me to on back the phone! please do something about it. everything is fine till the latest system update!

    Reply
    • Hi, we suggest you to do hard reset to clean all previous installation applications before system update, we just worry that this problems come from applications. But if after doing hard reset the problem still happen, then you have to consult with Asus authorize service center for further help.

      Reply
  31. Asus zenfone 5 It’s not restoring back up files it’s saying password dint match and another thing is I am not able to receive any data through Bluetooth and others

    Reply
    • Hi, for transferring data using Bluetooth, the first steps to do is doing pairing between both gadgets, after that while the other gadget already sent files from Bluetooth then please notice any new notification at your Asus Zenfone 5 (recipient) because it will ask one or twice your confirmation that you are sure will received new files or not. If you never give any confirmation then the files will be automatically rejected from your Asus Zenfone.

      Reply
      • hey, i have same problem, i make backup of all data and move to sd card then reset my phone but when i restore my all data it’s saying enter password, i don’t no any password, now what i do????

        Reply
        • Hi, please try to update first your Asus Backup software from Google Play Store at your Asus Zenfone 5, after that follow steps at that apps to restore your backup files, it will not ask for password anymore.

          Reply
  32. When i play music and put in maximum …the sound is loud…after update the android …the sound system become low even put in maximum…the audiowizard is on…but still not make a change…please help me solve this problem and how to downgrade the android kitkat to jellybean back.

    Reply
    • Hi, usually there are some update from latest version, this is also happen to your Asus Zenfone 5 sound. At standard steps you can not downgrade the Android Kitkat back to Android Jelly Bean again with as easy steps as OTA (over the air) that you have done with upgrading. We suggest to wait for other new update if you think latest version have some bug. Doing downgrade operating system can be done with your computer with non standard steps, which we are not recommended for you to do that, because some wrong steps can make your Asus Zenfone can not use anymore, please consider it.

      Reply
    • Hi, please go to menu Setting > Mobile network > Network mode. There are also one shortcut with dialpad phone, press *#*#4636#*#* and choose Phone information at Set preferred network network type to WCDMA only.

      Reply
  33. hi, I have problem with my zenfone 5 after updating kitkat my wifi is not working and my bluetooth and my internet as well . please
    help me .. what should I do?

    Reply
  34. Hi, my phone was rooted and using for a while there sometimes freezing, i tried to do factory reset both soft and hard but it got stuck in asus logo…any solution without going to service centre?

    Reply
    • Hi, unfortunately we can not give standard solutions for fix rooted Asus Zenfone 5, because many possibilities that makes your phone become trouble or stuck at boot logo. Maybe some other member can share the idea for fix this problem.

      Reply
  35. last day 11-18-14 i updated my asus zenfone 5 to the kitkat version, but from that moment my screen is automatically coming ON everytime. this is consuming a very large amount of battery. what should i do now. i tried every possible way to off the screen, but even though i do off , the screen will be ON after a few seconds… Kindly suggest me a solution.

    Reply
    • Hi, at some firmware update to Kitkat, some users get some strange situations. But please try to consider doing hard reset your phone to make all setting and installed applications back to latest new Android Kitkat factory default. Hopefully your Asus Zenfone 5 can run normal again. But do not forget to backup your important data before performing hard reset.

      Reply

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