How to Safety Factory Default Nokia Asha 310 & 311 Format & Master Reset?

Nokia Asha 310 & 311 are similiar smartphone from Nokia. Now we talk about tips and help to using these smartphone. Nokia Asha 310 & 311 is smartphone from Nokia with Symbian S40 operating system. Nokia Asha 311 also known as Nokia Asha 311 RM-714 or Nokia Asha Charme 311. But all same products. Since the product is almost the same, then How to Fix these kind of smartphone (Nokia Asha 310 & 311) will be the same.

The basic main specifications of Nokia Asha 311:

GSM single sim card (Nokia Asha 311)
GSM Dual sim card (Nokia Asha 310)
Processor 1Ghz
Operating Sytem Symbian S40
LCD 3 inch capacitive with Gorilla Glass
Internal Memory 140MB+256MB
RAM 128mb ROM
Camera 3MP.
Battery Li-Ion 1110 mAh

Nokia segmented the product of Asha with 2 classes, one with full querty and the other using full touch screen. Nokia Asha 311 is the basic Nokia smartphone with full touch screen. For make the navigation of Nokia Asha 311 become better than it already have capacitive touch screen, of course it is better than the previous resistive touch screen. Nokia also use strong glass layer for Nokia Asha 311 with Corning Gorilla Glass.

How to Hard Reset to Factory Default Nokia Asha 311 with Master Reset?

Like other smartphone which using smart operating system, Nokia Asha 311 can be install with any application which is support to the operating sytem, but sometime the application can make the Nokia Asha 311 become stuck / freezing / hang / not responsive / slow. For this bad situation, the Nokia Asha 311 sometime need to be format to factory default or master reset.

Please always Remember, while doing Master Reset Nokia Asha 311 to factory default, the data will be loose, that’s why we can do backup all data or important stuff at Nokia Asha 311.

#Option 1, Hard Reset Nokia Asha 310 & 311with menu setting:

  1. Make sure the Nokia Asha 311 on and standby
  2. Go to menu Setting, then chooserestore factory setting >settings only
  3. It will ask security code,input default security code of Nokia Asha 311 :12345

#Option 2, Hard Reset Nokia Asha 310 & 311 with special code / master key / shortcut / secret key :

  1. Try to type:*#7370#and it will ask the security code of Nokia Asha 311, press 12345
  2. You also can try type:*#7380#

#Option 3, Soft Reset Nokia Asha 310 & 311 with special key code :

Please take attention, this option is for soft reset, so Nokia Asha 311 will not removing any important data and installed applications. How soft reset Nokia Asha 311 work: It will recopy or restore the default copy of .ini to Nokia Asha 311.
  1. Type in the phone : *#7780#

How to Flashing or Unlock my Nokia Asha 310 & 311?

It is depend on what happen with Nokia Asha 311. The above options to hard reset is get the same result as Flashing Nokia Asha 311. If you forgot the security password code, to unlock the security password code you have to bring to nearest Nokia Service Center in your location. If you have other option to unlock without go to service center, then please let us know.

121 thoughts on “How to Safety Factory Default Nokia Asha 310 & 311 Format & Master Reset?”

  1. Dear Sir/Madam,

    Let me ask you help, I wanna to reset my device I put the reset key then it needs a password and I don’t know my password what can I do?
    Hope your positive and soon response.

    thanks with kind regards,
    Imadi Leo Sheikh

    Reply
      • i’d tried to do that but still 12345 code is still code error.. what will i do?
        wat if i change the code ..and i forgotten it.. please help

        thank you

        Reply
        • Hi, if you have already changed the code but you forgot to unlock your Nokia Asha 310, then you have to bring your phone to Nokia service center to unlock it.

          Reply
    • My sister game me her old Nokia 311 Asha but she coulnd’t remember the security code. I managed to reset security code to 12345 by booting up the phone by pressing down Volume Down key + Green key + Red key. Hold them down until your pohone boots.

      Reply
  2. Dear sir/madam
    I forgot my password for a Nokia 310. I cannot even go through it because i forget the password. What can I do now, please help me.

    Reply
    • Hi, if you have problem with forget password Nokia Asha 310, you can try to unlock using default security code 12345, if you still forget the password, we think you need to bring your Nokia Asha 310 to nearest Nokia service center to unlock it.

      Reply
  3. If i select my internet nothing happen and if I select the email its loading one of the games and it says if the certificate does not exist on the device and Sim.I need help because all the default apps dont work.

    Reply
    • Hi, this situation usually happen because your applications problem. Better you try to do hard reset to make it back to default.

      Reply
  4. hi, my phone is nokia asha311. it wont turn on if with simcard. it will automatically turn off if it has sim on it. i can turn on if i will remove the simcard. i’ve done all the instructions on this website but still the same. it started when i was downloading lots of games in it.

    Reply
    • Hi, we are worry the simcard itself got the problem. Please try to put your simcard at other phone. Or you can also can use other working simcard and put it at your Nokia Asha 311. If with other simcard, your Nokia Asha 311 work properly, then you need to change your simcard with new one but still with the same number. This process can be done easily by bring your simcard to your GSM provider office.

      Reply
    • Hi, if you have problem with forgotten Nokia Asha 311 password protection, then you can try to unlock using default security code 12345, if the problem still happen and can not unlock it, maybe better to bring your Nokia Asha 311 to nearest Nokia service center to unlock it.

      Reply
    • Hi, if you every change your default security code of Nokia Asha 311 but you forgot it, then the you need to bring your phone to authorize Nokia service center to ask them bypass or reset that code.

      Reply
    • Hi, you need to try doing hard reset to clean all wrong setting and restore the applications to factory default. After that, please try to insert your simcard again at Nokia Asha phone.

      Reply
  5. Hello sir/madam
    i hve nokia asha 311
    i hve great problem in it..when i turn it on with simcard then it turn off automatically…but it turn on without simcard easily….i also try other sim but this problem is still there,, i also try hard reset bt it doesn’t work..please sir help me..

    Reply
    • Hi, your steps are correct to test your trouble Nokia Asha 311 with different working simcard. If you already hard reset but the problem still happen, we are worry there are some short circuit problems at your phone. Therefor you need to get help from Nokia authorize service center.

      Reply
  6. I’m change my access code and forgot.i’m trying 12345 and 00000 to resotor but its codes is not working.so i’m request to help me to ask me asha 311 mobile master code.
    Plese help me….
    My contect no is 8769678226

    Reply
    • Hi, maybe you or someone else ever to change default security code at your Nokia Asha 311. If you forgot the security code, then you need help from Nokia service center.

      Reply
  7. i forget my nokia 311 pw… the last code that i can remember,
    was 54262646

    plzzzzzz help me to restore my phone……..

    Reply
    • Hi, if you have already try to unlock your Nokia Asha 311 with default code 12345 but still locked, then you should bring your phone to nearest Nokia authorize service center to ask their help.

      Reply
    • Hi, can you give us more information about what kind of memory that not support to your Nokia Asha 310 or 311? If you mean about the external memory, then this phone use microSD ut to 32GB for external memory. Make sure your memory not more than 32GB and the memory is not damage. Try to format the external microSD from computer then put again at Nokia Asha 310/311 external memory slot.

      Reply
  8. Hi Ma’am/sir ! Good Day!

    I’m a new user of Nokia 311, the past owner put an Operation System password and I cannot format the Cellphone, What should I do? thanks

    Reply
    • Hi, you can try to use 12345 as default security code. If someone already change that code, then you need to bring your Nokia Asha 311 to Nokia service center to unlock it again.

      Reply
  9. Hi,

    I have Nokia Asha 311 that I bought last year. It has now started giving me problems. Apparently, some menus like Internet, Mail, WhatsApp, Twitter and Facebook cannot be clicked.

    Every time I click any of the above, it just flashes and does not even open like it used to do. Imagine I cannot access any of those or do any of my communications.

    Please help.

    Reply
    • Hi, usually this problem happen because you Nokia Asha 311 memory already full or some applications work not in the right state. We strongly suggest you to do hard reset or master format, since your phone still can access menu, then please do steps at #Option 1 above.

      Reply
  10. sir kindly tell me my nokia asha 310 reset security code. 12345 code is not working. my bro had sent it from saudia. i have used it only 6months and 6 months waranty is also present . i think there is some prob. in its hard. its secreen suddenly gets blank and on auto. please tell me what i have to do.

    Reply
    • Hi, yes your right, the default security code for Nokia Asha 310 is 12345. If you or someone else has ever changed this code then you should ask Nokia authorize service center to unlock it. Otherwise you can not finish to do hard reset or master format.

      Reply
  11. figured out why 12345 didn’t work for me. guys the security code is not incorrect. you need to slow your speed on typing the security code… press 1 and wait till the input shows a dot, every digit should be pressed that way.

    it seems the phone doesn’t recognize the input when u fast type it.. weird, but it seems it is.

    Reply
    • Hi, if your Nokia Asha 311 get trouble with the LCD touch screen not responding, you can try to do hard reset or master format using hardware button key. Try to turn off the Nokia Asha 311, press and hold together Volume Up + Volume Down + Power Button together until the phone restarted and you can need to make sure the touch screen become responsive or not. If the problem still happen, then maybe the LCD touch screen digitizer hardware get trouble and need to be repair.

      Reply
    • Hi, you should ask the password when bought it, but anyway, if you can do hard reset or unlock the password code using default security code 12345, then you need to bring Nokia Asha 311 to nearest service center for unlock that code.

      Reply
      • Sorry, my nokia 311 is a second hand but it request unlock code, how can break the lock so I can use the phone?
        I’ve some answer and it says, I have to go to the nearly nokia service store but in our country we don’t have a store here so, I need your help to break this lock so I can get to the program of my phone

        Reply
        • Hi, that is correct suggestion from others, that the only solution to unlock forgotten security code is bring to Nokia service center, they have tools to unlock using your IMEI. However, if you are away from Nokia service center, than you can consider use some online tools for unlock you Nokia Asha 311 using their service, but you have to make sure they are recommended or not, please find the right provider carefully, we nerver use their service so far. Because the right solutions is with Nokia authorize service center.

          Reply
  12. i just want to know that wheather the phone memory(not SD card memory) of asha 311 after hard reset can b recover by available recovery softwares in market or not. actually i want to sale my nokia asha 311 n i have pix in phone memory n i have remove them bt lil cofusion still that is y i want to confirm only so that i can sale it ezly. Thankyou.

    Reply
    • Hi, doing master reset or master format will remove all data at internal memory as well. However, for safety reasons, please recheck again all document or files inside your internal memory after finish doing hard reset with file manager. Basically all storage device could be recovery with special treatment if we already remove or delete that files. However, as far as we know to recovery deleted files at your Nokia Asha 311 internal storage is not easy because we had never get applications to recovery deleted files inside internal memory at this phone (base on our experience).

      Reply
    • Hi, you need to try doing hard reset, because sometime the unresponsive touch screen happen because applications. By doing hard reset or reformat, your applications and operating system setting will restore back to factory default.

      Reply
  13. the touch screen of my nokia asha 310 is not working.this happened when i tried downloading the watsapp app.pls i need solution

    Reply
    • Hi, there are two possibilities about your Nokia Asha 310 touch screen, one is software trouble, this should fix after doing hard reset or reformat like steps above. The other possibilities is hardware problem, the touch screen will not work although we already done the hard reset. This should fix at Nokia service center.

      Reply
  14. Hi sir My sister always attach her Nokia asha 311 to use Internet via PC suit now its suddenly start charging not give the any opinions to select PC suit/mass storage as well and she forgot restore setting password what to do give your answer plzzz I tried default password 12345 and checks the USB setting as well

    Reply
    • Hi, unfortunately if you are forgot the default password for Nokia Asha 311, and you have try to use default security code 12345, then you need to bring your Nokia Asha 311 to Nokia service center for open the security protections.

      Reply
  15. Hi,i am using nokia asha 311,i my phone the mobile data is switched on,bt the internet should not be connected,i also tried soft reset,plz hlp me…

    Reply
    • Hi, first you have to make sure your GSM simcard already have Internet data service subscription and you use the right APN setting (refer to your GSM provider). If you still can not connect to Internet, then you need to consider doing hard reset or master format using steps above.

      Reply
  16. Sir,i have change my security code and forgot it.can you help to recover that.i cannot acces internet many other applications i really need to restore my asha 311 phone

    Reply
    • Hi, please try to use default security code 12345. If you can not unlock it, then you have to bring your Nokia Asha 311 to nearest Nokia authorize service center to unlock it.

      Reply
    • Hi, sorry we do not have idea how to reset Nokia Asha 310 using computer, maybe someone else can give the idea if that steps are available to do.

      Reply
    • Hi, if you forgot the security code for Nokia Asha 310 or 311, then you can try 12345. If still can not work, the last options that you can do is ask Nokia service center to unlock forgotten security code.

      Reply
    • Hi, usually this problems comes from applications problems. Then you should try to do hard reset or reformat to factory default your Nokia Asha 311 and try to use several hours to make sure the problems already solved.

      Reply
    • Hi, please try default unlock code for Nokia Asha 311 = 12345
      If you or someone else ever change that default unlock code, then you have to bring to Nokia authorize service center for unlock that code.

      Reply
  17. Hallo,

    ich habe ein Nokia 311 und habe ein Software update auf das Handy runtergeladen. Nun bekommen ich das Handy nicht wieder eingeschaltet. Wenn ich es einschalte, leuchtet 2x kurz Nokia auf und das war es. Wenn ich das Handy an den Computer anschließe, wird das Handy vom Computer nicht gefunden.
    Wer kann mir helfen?

    Reply
    • Hi, sorry reply in English. It seem that your Nokia 311 get operating system trouble and need to re-flash back. Please visit Nokia service center, you can get help for flash firmware.

      Reply
  18. hi guys,i have a problem with my nokia asha 310, it just went off i tried evrything that i could to switch it on but still it cant go on, what more can i do? Plz help

    Reply
    • Hi, if your Nokia 310 already damage and can not boot normally, then you have to reflash the operating system again, please bring to Nokia authorized service center.

      Reply
  19. hi,ihave my nokia asha 311 .the problem is to start it just show but when you clict start key no respond

    Reply
    • Hi, maybe you should do reformat to factory default. Please do first steps to soft reset or reboot your Nokia Asha 311, then try it again. If the problems still happen, then you can try to hard reset or reformat.

      Reply
    • Hi, you can try to use factory default security code for Nokia Asha 311 using 12345. However, if you or someone else ever change that code, then you can not restore it by yourself easily. Please bring your Nokia Asha 311 to Nokia authorize service center, because they have special software to unlock your Nokia Asha forgotten security code.

      Reply
  20. On this Java Based Phone , I am experiencing a weired Problem.

    The Phone was slow so i performed the soft reset by getting in settings and implementing rest .

    While the reset was in the process the phone fell Down and the Batttery came out of the shell.

    Assembelled the phone battery and the case and then Powerd On ..

    Great the Phone is fast now but all critical icons disappered.. I dont see the call,message,settings icons….

    i am able to receive the calls and text but i cant call others…

    Any help will be appreciated ….

    Many Thanks

    Reply
    • Hi, usually this problems will solve at your Nokia Asha after do reformat or reinstall the operating system using hard reset steps.

      Reply
    • Hi, the default security code for Nokia Asha 311 is 12345. However, if you still get problems to accessing this code, then you have to bring your phone to Nokia authorize service center.

      Reply
    • Hi, please try to use default security code 12345, if you forgot about that, than you have to bring your Nokia Asha to Nokia authorized service center.

      Reply
    • Hi, for Nokia Asha 310 or 311 family, when we forgot security code, then we need to bring to Nokia service center to unlock using their tools.

      Reply
  21. My Nokia Asha 311 fall into the water. After drying it is opened but touch pad is not responding. I connected it to my laptop but cant get my numbers back.
    Please help me.

    Thanks

    Sami KUCUK

    Reply
    • Hi, when your Nokia Asha 311 phone go into the water, then some hardware may get trouble or corrupt because this phone is not water resistance. Please recheck your hardware at Nokia authorize service center. At some situations it can not be fix.

      Reply
  22. HI am using nokiya asha 310 before that it was working proprly with wtsapp and game but abruptly its not supporting any apps ,like multimedia .. so in this case what i do ?? please tell me it will again work or no ..plz give me ur keen idias am waiting 4 your response’s….i hope your suggestion will come soon……

    Reply
    • Hi, at this steps better you try to do hard reset your Nokia Asha 310 to reformat the operating system to factory default, and try again install that apps one by one.

      Reply
    • Hi, the factory default security code of Nokia Asha 310 is 12345. If you or someone else has ever changed this code, then you need to ask Nokia authorize service center to unlock it.

      Reply
    • Hi, you can try to use default security code for Nokia Asha 311 by type 12345. If that code is not work, then you have to bring your Nokia Asha 311 to Nokia authorize service center to bypass that code.

      Reply
    • Hi, if you can not access default reset code for Nokia Asha 310, then you have to ask help at Nokia authorize service center to unlock.

      Reply
  23. if u fail to inser the scurity code 10x nokia asha 311 will lock ur phone,
    try input the scurity code after 30 or 1 hour again

    Reply
  24. i have this problem on my nokia asha 311…,,when i connect my phone with computer i donno how my touch pad is dead only the red and green button and the volume ups and downs work….the touch doesnt doesnt work…it didnt fell off

    Reply
  25. hi my phone keeps on resetting when ever i turn it on, i tried to format it using volume + and – and power button, but it not work,

    Reply
    • Hi, at this time you should bring your Nokia Asha 310 to Nokia authorize service center, it seems that your phone get hardware trouble.

      Reply
  26. hi dear sir , my problem is that when i on my nokia asha 310 then it turns off atumatically without insersting simcard ,whats the problem plzz give me any suggesstion thnx,…

    Reply
    • Hi, you can try to reformat to factory default first while your Nokia Asha 310 still can boot properly and please do not insert any simcard at this moment, because it will boot again when you insert simcard. After finish reformat, then you can try to insert the simcard. The seconds possibilities is try to use different simcard to make sure your simcard is not the trouble maker.

      Reply
    • Hi, if you can not unlock using default key, then you need to ask Nokia authorize service center for restore your Nokia Asha 310 phone.

      Reply

Leave a Comment