Tips and tricks for fix HTC ONE E9 / E9+ problems. HTC ONE E9 is Android Lollipop smartphone which have 5.5 inches LCD screen HD 2K resolutions, with dual simcard GSM-GSM at broadband 4G LTE network. This is 64 bit processor using Mediatek Octa core 2 Ghz and 2 GB or 3 GB RAM.


What is the different between HTC ONE E9 vs HTC ONE E9+ (PLUS) ?

  • RAM: HTC ONE E9 = 2 GB, HTC ONE E9+ = 3 GB
  • MAIN CAMERA: HTC ONE E9 = 13 MP, HTC ONE E9+ = 20 MP
  • FRONT CAMERA: HTC ONE E9 = 4 Ultrapixel, HTC ONE E9+ = 4 Ultrapixel / 13 megapixel


What is Advantage of HTC ONE E9 (E9+ / E9 PLUS) Specifications:


LCD 5.5 inches touch screen
Internal memory  16 GB with 2 GB RAM for HTC ONE E9
Internal memory  32 GB with 3 GB RAM for HTC ONE E9+ (PLUS)
External memory slot MicroSD upto 128 GB
Main Camera 13 MP, 4128 x 3096 pixels, autofocus, LED flash (HTC ONE E9)
Main Camera 20 MP, 5376 x 3744 pixels, autofocus, LED flash (HTC ONE E9+)
Front camera 4 MP UltraPixel for HTC ONE E9
Front camera 4 MP UltraPixel or 13 MP for HTC ONE E9+ (PLUS)
Processor Octa-core 2 GHz from MEDIATEK
Operating system Android OS, v5.0 (Lollipop)
Battery Li-Po 2800 mAh


How to Fix or Problem Solving for Recovery HTC ONE E9 (E9+ / E9 PLUS) hang or not responding or malfunctions or stuck or freezing or bricked ?

This phone have Android Lollipop as factory default operating system, with HTC Sense version 7 user interface. We will get many interesting factory default applications like HTC Eye Experience software, Boom sound, and others. Beside that, because this phone have minimum 16 GB for HTC ONE E9 or 32 GB for HTC ONE E9 Plus for internal memory, then we can install many free applications from Google Play Store like Facebook, Instagram, Whatsapp, Blackberry Messenger (BBM), WeChat, Line Messenger, Skype, Viber, Path, Pinterest and other more. But we want to install some new not famous applications, then we have to make sure read carefully the users review, because sometime some apps from Google Play Store may contain viruses or malware, sometime some apps also not compatible with our HTC ONE E9 / E9+. If we have installed that kind of applications, then our HTC ONE E9 / E9+ will become hang or stuck or bricks or frozen or boot logo loop or LCD touch screen not responding. If we get this problems, then we have to force soft reset or force shutdown or reboot to remove temporary files and caches. If this problems still happen, then we need to do hard reset or master format. Please note, do not forget to backup all important data at our HTC ONE E9 / E9+ before doing hard reset, because master format will remove any important data and installed applications.


How to Force Shutdown or Force Soft Reset or Reboot or Restart HTC ONE E9 (E9+ / E9 PLUS) ?

When we install some bad applications because we did not aware about how that apps work, then our HTC ONE E9 / E9+ will become trouble like hang or stuck or freezing or LCD touch screen not responsive with our finger touch. We have to force shutdown or force soft reset or force reboot to restart all running applications from beginning, and also remove temporary files and caches which make trouble at this phone. Please press and hold POWER button until this phone shutdown or power off by itself, wait about 5 or 10 seconds or anytime that we sure this phone already totally off. Then press and hold POWER button again to turn on this phone again. The soft reset process has been done at this steps. Is that safe to do soft reset? The answer is yes, because soft reset or reboot will not remove or wipe any important data at our phone. If we want to restart all running applications from beginning while our HTC ONE E9 / E9+ still work normally, we can do soft reset or reboot when this phone already turn on, press and hold POWER button until pop-up menu appear, then choose Shutdown / Power off / Reboot menu.



#Option 1, Hard Reset HTC ONE E9 (E9+ / E9 PLUS) with menu setting:

This is the option that we can do if this phone still can access the menu setting, then try to reset HTC ONE E9 (E9+ / E9 PLUS) with this step:

  1. Please Turn on the HTC ONE E9 (E9+ / E9 PLUS)
  2. We suggest to charge the battery full
  3. Make sure you already backup all important data, because it will deleted from HTC ONE E9 (E9+ / E9 PLUS)
  4. Go to Menu Setting > Storage > Factory Data Reset
  5. Choose Reset Phone, continue with Erase Everything
  6. The HTC ONE E9 (E9+ / E9 PLUS) will do the master reset until it finish


hard reset htc one e9 plus - master format

#Option 2, Hard Reset HTC ONE E9 (E9+ / E9 PLUS) with hardware button key:

In some situations, the LCD of HTC ONE E9 (E9+ / E9 PLUS) is not responding, so nothing happen when we navigate or touch the screen, in this step try to hard reset with hardware key by this step:

  1. Make sure you have fully charge the HTC ONE E9 (E9+ / E9 PLUS) battery
  2. We should try to backup all important data if we can, because all data will be erased or wipe from this phone
  3. We can do this procedure at any conditions phone On or Off
  4. Press together Power Button + Volume Down together for several second until the Android icon appear, then release all button
  5. Navigate menu with Volume button to go to Factory Reset, to choose or enter press POWER Button
  6. The HTC ONE E9 (E9+ / E9 PLUS) will do the master reset for several minutes, just wait until it finish.


How to Restore and Reinstall Clean Android Operating system / firmware at HTC ONE E9 (E9+ / E9 PLUS) (Reformat) ?

When HTC ONE E9 / E9+ release in the market, the factory default Android operating system version is Android Lollipop version 5.0. We will get several time firmware or operating system upgrade when HTC release to fix bug and update the version. However, after install many applications, then sometime our HTC ONE E9 / E9+ applications will get crash and make the operating system become damage or corrupt. Of course we need to reinstall or reformat or restore will running factory default Android operating system. First we need to know, that clean factory default Android operating system file source already saved safely inside HTC ONE E9 / E9+ ROM or internal memory, therefore we do not need to copy or connect to other device. Just follow simple steps to hard reset above, then clean factory default Android operating system will be reinstall automatically. If we get OTA (over the air) firmware upgrade, then the saved file source will be change or rewrite with new firmware version automatically as well.



How to Unlock or Fix or Bypass or Solutions for HTC ONE E9 (E9+ / E9 PLUS) forgot password code or security lock screen pattern or pin (lost password)?

We get good camera digital at HTC ONE E9 / E9+, with 20 megapixel with BSI sensor we can shoot many interesting pictures/photos and record wonderful video with 4K resolutions. Some of that photos maybe very important and will become trouble if see or save to other unauthorized people or when our HTC ONE E9 / E9+ stolen or lost. We need to keep secure all of our data by give security screen lock that already available by default. Usually we recommended to use screen lock pattern, but some users also like to use password pin protections. The problems will happen when we forgot security screen lock pattern or password pin protections answer at our HTC ONE E9 / E9+, how to unlock? Do not worry, because we can unlock or bypass forgot security screen lock pattern or password pin protections using Google account. Please try to give several time wrong answer continuously until this phone freeze or locked 30 seconds, at this time we can find Forgot Password / Pattern button, press this button, then we can give our Gmail username and password at our HTC ONE E9 / E9+. If we can not access our Gmail account, then we have to do hard reset or master format using hardware button combination key.


How to Improve Performance HTC ONE E9 (E9+ / E9 PLUS) to make run more faster?

Octa Core 2 Ghz from Mediatek is fast processor for running almost all applications from Google Play Store. The HTC ONE E9 users will get 2 GB RAM and HTC ONE E9+ will get 3 GB RAM. However, 3 GB RAM will have ability to run more multitasking applications then 2 GB RAM, but usually everything will run faster without problems. But some users get slowly problems with their HTC ONE E9 / E9+, mostly because of applications trouble. We have to know, some applications that we install from Google Play Store will keep run in the background without any notifications to wait data update from Internet. All running applications will consume RAM. If many of them run together, then RAM and processor resources will be insufficient, therefore we have to uninstall some not use applications. If we want to make our HTC ONE E9 / E9+ performance run faster again like new, then we have to do hard reset or master format.


Is That Any Secret Code for Doing Format HTC ONE E9 (E9+ / E9 PLUS) ?

There is no secret hidden code for HTC ONE E9 (E9+ / E9 PLUS) to make it back to factory default. Do the options above to hard reset it.


Latest Discussions & Share Information:

[Q] Hi, I tried the options 1 and 2 on how to hard reset my HTC E9 plus but both of them are not working. The option 1 didn't work then tried the option 2 with combination button but there is no factory reset option to choose from only the reboot options. Any other ways on how to hard reset?
[A] Hi, this steps is working for several devices, as far as the firmware never get custom tweak. However, if you follow steps at #option 2 above, then factory reset menu will appear, or perhaps some different word but have same meaning. If you still can not fix the problems, then please consult to HTC authorized service center or some other professional services.

[Q] My HTC One e9+ hangs everytime when it hangs I remove the rear cover and removes the battery socket and I fix it properly.then I power on it .it works fine for sometime after that the same problem repeats what can I do to fix it
[A] Hi, it can be happen because of software or hardware. You should try one by one. First you should try to do hard reset using menu Setting when your HTC One E9 PLUS still can work, otherwise you have to use steps at #option 2 to reformat your OS using hardware button combination key. Sometime this situations can fix after finish hard reset or reformat the OS to factory default. If still get the same problems, then you should check at HTC authorized service center for further hardware check.