Tips and tricks to fix LENOVO K5 (K350t) and LENOVO K5 PLAY (L38011) problems. This is Android smartphone which use 5.7 inches LCD screen with 18:9 aspect ratio. This phone have dual camera at rear / back side and single front selfie camera. The internal memory is 32 GB or 16 GB depend on the type. Still have headphone jack and the charging port use MicroUSB port. Find more review and information about how to solve troubles of LENOVO K5 (PLAY) at community.


What are the differences between LENOVO K5 vs LENOVO K5 PLAY ?

  • LENOVO K5 use 32 GB internal memory with 3 GB RAM, while LENOVO K5 PLAY have 2 option 16 GB ROM with 2 GB RAM or 32 GB ROM with 3 GB RAM
  • LENOVO K5 use Mediatek MT6750V/CB processor, while LENOVO K5 PLAY use Qualcomm MSM8937 Snapdragon 430 processor
  • LENOVO K5 rear camera are dual 13 MP + 5 MP, while LENOVO K5 PLAY use 13 MP + 2 MP


What are Advantages of LENOVO K5 (PLAY) Specifications:


Network  3G / 4G LTE (Dual Sim)
LCD 5.7 inches with 18:9 ratio
Internal memory 32 GB with 3 GB RAM
Internal memory 16 GB with 2 GB RAM / 32 GB with 3 GB RAM (LENOVO K5 PLAY VERSION)
Main Camera Dual: 13 MP + 5 MP, phase detection autofocus, LED flash
Main Camera Dual: 13 MP + 2 MP, phase detection autofocus, LED flash (LENOVO K5 PLAY VERSION)
Front Camera 8 MP for selfie and video conference
Processor Octa-core 1.5 GHz Cortex-A53 & 1.0 GHz Cortex-A53
Processor Octa-core 1.4 GHz Cortex-A53 (LENOVO K5 PLAY VERSION)
Operating system Android Nougat version 7.1
Operating system Android Oreo version 8.0 (LENOVO K5 PLAY VERSION)
Battery Li-Po 3000 mAh


How to Fix or Problem Solving for Recovery LENOVO K5 (PLAY) hang or not responding or malfunctions or stuck or freezing or bricked ?

LENOVO K5 (PLAY) is Android smartphone with mid end performance. Play version have 2 options of memory, start from 16 GB until 32 GB. All capacity already installed with operating system and some factory default applications, therefore we will not get full free capacity. However, the free storage left to install applications still enough to install several applications from Google Play Store like Facebook, Whatsapp, Instagram, Skype, Telegram, Viber, Snapchat, WeChat, Line Messenger, Blackberry Messenger (BBM). For LENOVO K5 PLAY (L38011) it is optimize to playing games as well with Adreno 505 GPU (graphic processor unit). Please be careful before download new or not famous applications, because some of them may contain viruses or malware that can make troubles at LENOVO K5 (PLAY) such as stuck or bricks or hang or bootloop or frozen or LCD touch screen not responsive or LCD screen not responding with our finger touch. These bad apps will not Verified by Play Protect information when download is start processing.

What should we do if this problem happen? First we have to try do soft reset or reboot or restart to remove temporary files or caches that can make some trouble at this phone. If our LENOVO K5 (PLAY) can boot again, then please directly download one good antivirus applications from Google Play Store like AVAST or NORTON, please choose only one we like. The antivirus will try to scan all installed applications and give recommendation setting to our phone. If the problems still happen, then next steps is doing hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from LENOVO K5 (PLAY). For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.


How to Force Shutdown or Force Soft Reset or Reboot or Restart LENOVO K5 (PLAY) ?

When our phone start woor not normal, maybe it can be happen because applications troubles or crash or corrupt and this phone become hang or LCD touch screen not responsive with our finger touch. We have to remove temporary files and caches. Please press and hold POWER button until LENOVO K5 (PLAY) shutdown or turn off by itself. We also can try to press POWER + VOLUME DOWN together to turn it off. After this phone totally off, then we can press again POWER button to turn it ON. After it totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our LENOVO K5 (PLAY) still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.



How to backup data or Contact at LENOVO K5 (PLAY) ?

We can use microSD external card to copy or move important files using File Manager applications. If our LENOVO K5 (PLAY) has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


How to Boot Recovery Mode at LENOVO K5 (PLAY) ?

If we need to boot our LENOVO K5 (PLAY) go to recovery mode. We can follow the steps at #Option 2 above from steps no.1 until no.4. After that steps finish, then we will find list of menu options, and choose Recover menu or any other menu as what we need to do.


#Option 1, Hard Reset LENOVO K5 (PLAY) with menu setting:

  1. Turn on the LENOVO K5 (PLAY)
  2. We suggest to charge the battery full
  3. Make sure you already backup all important data, because it will deleted from LENOVO K5 (PLAY)
  4. Go to Settings > System > Backup & reset
  5. Choose Factory data reset, continue with Reset Phone
  6. The LENOVO K5 (PLAY) will do the master reset until it finish


hard reset lenovo k5 / lenovo k5 play


#Option 2, Hard Reset LENOVO K5 (PLAY) with Hardware Button key:

  1. Confirm and make sure that LENOVO K5 (PLAY) Battery is fully charge or not empty
  2. Turn off LENOVO K5 (PLAY)
  3. Press together : POWER + VOLUME UP about several second, that the warning will appear at LENOVO K5 (PLAY)
  4. You can also try to press POWER BUTTON until Lenovo logo appear, then continue press VOLUME UP + VOLUME DOWN together until menu appear
  5. Choose: Reset Device or Wipe data or Clear eMMC 
  6. Make sure we already sure than we know that our application and data will be loose or clear while Resetting LENOVO K5 (PLAY)


How to Unlock or Fix or Bypass or Solutions for LENOVO K5 (PLAY) forgot password code or security lock screen pattern or pin (lost password)?

LENOVO K5 (K350t) and LENOVO K5 PLAY (L38011) already have fingerprint sensor at back side of body. Not all users aware to secure data inside this phone. With good dual camera at back side body and good front selfie camera, we have to make sure our private and confidential data can not access from unauthorized people, especially when this phone lost or stolen or away from us. We have to register our fingerprint several time when we want to activate fingerprint security protections. If we always use gloves or our finger hard to read by the sensor, then please activate alternative protections like screen lock pattern or password pin protections. The problems will start happen when we can not unlock this phone or forgot security answer or fingerprint can not unlock. What should we do?

Google already give solutions for troubleshot forgot security protections or can not unlock LENOVO K5 (PLAY) lock screen. Please remember, This phone already use latest Android version with better security protections using FRP to secure our phone when it is stolen or lost. Therefore we have to remember carefully our Google / Gmail username and password. Because Gmail account is the solution to format LENOVO K5 (PLAY) without password protections.

When our phone is get troubles with forgotten pin / password protections, we need to do hard reset using hardware button combination key like steps at #option 2 above. After finish reformat to factory default, LENOVO K5 (PLAY) will ask for Verify your account with previous Google Account. If we can not remember our Google account, then please try to restore at Google website using computer browser.


Is That Any Secret Code for Doing Format LENOVO K5 (PLAY) ?

There is no secret hidden code for LENOVO K5 (PLAY) to make it back to factory default. Do the options above to hard reset it.


How to Restore and Reinstall Clean Android Operating system / firmware at LENOVO K5 (PLAY) (Reformat)?

After use several month, this phone will have many applications. These apps may corrupt or damage that make LENOVO K5 (PLAY) Android operating system broken. We have to reinstall LENOVO K5 (PLAY) with official Android OS. We have to know that clean factory default Android operating system file source already saved safely inside LENOVO K5 (PLAY) ROM or internal memory, therefore we do not need to copy or connect with other devices. Just follow simple steps to hard reset above, then clean factory default Android operating system will be reinstall by itself as far as our hardware do not get any damaged.


How to make LENOVO K5 (PLAY) Run More Faster or Fix Slow Performance Problems ?

This phone has standard performance for many applications. For LENOVO K5 (PLAY) which have 3 GB RAM will have better performance to run multitasking apps. But please remember that all apps may need to use RAM and processor resources when running, therefore our LENOVO K5 (PLAY) will be come slowly when they are too many apps run in the background to wait data update or command like social media group chat or games. We have to uninstall / remove some not use apps. If we want to make our LENOVO K5 (PLAY) run faster again like new, then please consider to do hard reset or master format like steps hard reset or master format.


How to Format or Erase Phone Memory at LENOVO K5 (PLAY) ?

There are two phone memory type at LENOVO K5 (PLAY), one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of LENOVO K5 (PLAY) as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Upgrade LENOVO K5 (PLAY) Android Version ?

LENOVO K5 use Android Nougat 7.1 as factory default OS, while LENOVO K5 PLAY use Android Oreo. Both smartphone will get firmware upgrade to fix some bugs and improve performance. Please check firmware upgrade for LENOVO K5 (PLAY) from menu Setting > About. If the Android update available, then we can upgrade our LENOVO K5 (PLAY) using OTA (over the air) facility, but we suggest to use Wifi while doing upgrading. LENOVO K5 (PLAY) still not have Android Pie operating system update.


How to Make Battery of LENOVO K5 (PLAY) Stronger, Life Longer and Not Fast to Drain ?

This phone use 3000 mAh battery capacity. The battery is not removable. Therefore we can not have to replace with battery backup or bigger capacity battery. For standard usage, LENOVO K5 (K350t) and LENOVO K5 PLAY (L38011) can work full one day without need to recharge. But if we want use this phone more longer to watch full movie or playing games several hours, then LENOVO K5 (PLAY) battery will not enough. Therefore we have to do some adjustment to make battery work more longer. Please do some adjustment like make LCD screen brightness as low as possible. We also have to disable all not use connections like Wifi or Bluetooth or GPS. For some apps which need to know our location, then please activate GPS battery saving mode from menu Setting.