Tips and tricks to fix MOTOROLA G PURE problems. This is entry level smartphone that use Android 11 operating system without bloatware when we open from the box. It is powered by MediaTek MT6762G Helio G25 processor with dedicated GPU (graphic processor unit) PowerVR GE8320.

The screen use OPS 6.5 inches HD resolutions. This phone can not work with 5G connection, but we can use 4G LTE for fast broadband Internet access. We will give more solutions, reviews and information about how to solve MOTOROLA G PURE troubles at community.


What are Advantages of MOTOROLA G PURE Specifications and Features:

  • LCD 6.5 inches HD
  • Internal memory 32 GB
  • RAM 3 GB
  • Main Camera Dual 13 MP f/2.2 + 2 MP f/2.4
  • Main Camera Features phase detection autofocus, LED flash
  • Front Camera 5 MP for selfie photography
  • Processor Octa-core 4×2.0 GHz Cortex-A53 & 4×1.5 GHz Cortex-A53
  • GPU PowerVR GE8320
  • Operating system Android 11
  • Battery Li-Ion 4000 mAh



How to Fix or Problem Solving for Recovery MOTOROLA G PURE hang or not responding or malfunctions or stuck or freezing or bricked ?

This phone work with single simcard slot. The internal memory capacity is 32 GB, but we can use MicroSDXC at its dedicated external memory slot. Please do not install too many applications because it has limited storage and RAM.

We need to read many user reviews before install new or not famous applications, because some developers create bad apps that may contain viruses or malware that can make troubles if installed on our MOTOROLA G PURE like become slowly or hang or stuck or bricks or frozen or LCD touch screen not responding. Usually these bad applications will not get Verified by Play Protect notification.

What do we have to do? We have to try remove any temporary files and caches by performing soft reset or restart. When reboot finish, please install one good antivirus like AVAST or NORTON. The antivirus will scan all installed applications to find suspected applications and give recommended for high-risk setting options.

When this phone still get troubles, please backup all important data and do hard reset or master format. This processor will remove all data including all installed Google account from MOTOROLA G PURE. Please do not install any unknown APK files, because they may damage our phone.


How to Force Shutdown or Force Soft Reset or Reboot or Restart MOTOROLA G PURE?

MOTOROLA G PURE comes with 3GB RAM. Some installed applications may crash or corrupt, then our phone will start work not normal or LCD touch screen can not work or not responsive with finger touch.


We suggest to clean up all temporary files and cache by doing soft reset or reboot. Please press and hold POWER button until MOTOROLA G PURE shutdown or turn off by itself.

Performing soft reset will not remove any important data, therefore we can do this process when our phone get troubles. However, sometime our phone still work properly, but the speed become slowly. We suggest to clean temporary files and caches from running applications. Please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at MOTOROLA G PURE ?

We can use MicroSD for backup all important file from internal memory using Android file manager. Please copy-paste photos and videos files as well for backup.

We also can connect MOTOROLA G PURE with USB data cable and connect it to computer. Then our computer can browse with file manager to choose files inside our phone.

If our MOTOROLA G PURE has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


Please note: These options bellow may not work for some devices because of firmware update version or hardware troubles or some other possibilities.

#Option 1, Hard Reset MOTOROLA G PURE with menu setting:


This is the option that we can do if MOTOROLA G PURE still can access the menu setting, then try to hard reset with this step:

  1. Turn on the MOTOROLA G PURE
  2. Please make sure the battery is not empty or charge the until battery full
  3. Make sure you already backup all important data, because it will deleted from MOTOROLA G PURE
  4. Go to Menu Setting > Backup & reset > Factory Data Reset
  5. Choose Reset Phone, continue with Erase Everything
  6. The MOTOROLA G PURE will do the master reset until finish


hard reset motorola g pure

#Option 2, Hard Reset MOTOROLA G PURE with hardware button key:

In some situations, the LCD of MOTOROLA G PURE is not responding, or frozen or stuck or blank so nothing happen when we navigate or touch the MOTOROLA G PURE screen, in this situations, please try to hard reset with hardware key by this steps:

  1. Make sure you have fully charge the MOTOROLA G PURE battery (more than 50% or 100% is recommended)
  2. Backup all important data as you can, because all data will be erased
  3. Power off the MOTOROLA G PURE
  4. First Press Volume Down button about 2 until 3 seconds
  5. Continue with press and release Power Button
  6. If the combination between step 4 and 5 is success then we will see Boot Option in the LCD screen
  7. Navigate menu with Volume Down button to go to Recovery, to choose or enter press Volume Up
  8. In the step at no.7 success, we will see Motorola Logo with exclamation mark
  9. Press hand hold Volume Up button for about 15 seconds (do not release Volume Up button after 15 seconds)  continue directly with press Power Button (in some phone, you can skip this steps and continue to next steps)
  10. We will see Menu at LCD screen
  11. Follow the menu option and use Volume Up and Volume Down to navigation, and press Power Button to Enter or OK
  12. After finish formatting or hard reset, the MOTOROLA G PURE will restart from beginning again


How to Unlock or Fix or Bypass or Solutions for MOTOROLA G PURE forgot password code or security lock screen pattern or pin (lost password)?

We will have several important data and photos videos that taken from dual main camera 13 megapixel for wide + 2 megapixel for depth or bokeh blur effect. Therefore, we need to activate security protection for secure all private data from unauthorized people when this phone stolen or lost or away from us.

We can use fingerprint or 5 megapixel front camera for facial recognizing. Please choose secondary protection for backup like password or pin or screen lock pattern. Because we can not use fingerprint or face detection after MOTOROLA G PURE restart or reboot. We have to unlock using secondary protection. However, the problems will be happen when we forgot all security answer or can not open with fingerprint sensor, what should we do?

Do not worry because we can unlock or bypass forgotten screen lock pattern or password pin protections at MOTOROLA G PURE use registered Google account. We have to do hard reset using hardware button combination key like steps at #option 2 above. All new Motorola smartphone already use latest Android version with FRP (Factory Reset Protection) for give more security protections when our phone lost.

After finish reformat or hard reset, we have to Verify your account with previous Google Account to make sure this phone belong to us. Therefore we have to always remember carefully our Google / Gmail username and password.


Is That Any Secret Code for Doing Format MOTOROLA G PURE ?

There is no secret hidden code for MOTOROLA G PURE to make it back to factory default. Do the options above to hard reset this phone.


How to Format or Erase Phone Memory at MOTOROLA G PURE ?

When we need to remove all data or erase all from internal storage, please do it with hard reset or reformat like steps at #option 1 above. It will remove all data including Google account from MOTOROLA G PURE together will reinstall factory default applications. At some version, we need to choose checkbox mark to remove storage data when performing reset MOTOROLA G PURE.


How to Make Battery of MOTOROLA G PURE Stronger, Life Longer and Not Fast to Drain ?

MOTOROLA G PURE use 4000 mAh battery. This is enough for doing standard activity. We can not use fast charging at this phone. When we need more longer active time to do some work with MOTOROLA G PURE, then we have to do some adjustment like set the LCD screen brightness as low as possible and disable all not use connections like GPS or Bluetooth or Wifi. NFC is not available on MOTOROLA G PURE.