Tips and tricks to fix REALME Q5 problems. This is Android smartphone that work with 5G connections, because it is powered by Qualcomm SM6375 Snapdragon 695 5G processor. The Adreno 619 GPU is use for support gaming graphic rendering. When the first time release at the market, the operating system has been installed with Android 12 with Realme UI 3.0.

the screen size is 6.6 inches with Full HD+ resolutions with 120 Hz refresh rate for smooth scrolling and transitions. The punch hole for 16 megapixel front camera is located at top right screen. We will give more solutions and information about how to solve troubles of REALME Q5 (RMX3478) at community.


What are Advantages of REALME Q5 Specifications and Features?

  • Network GSM 3G HSDPA or 4G LTE + 5G Dual simcard
  • LCD 6.6 inches 20:9 aspect ratio FHD Resolution
  • Processor Octa-core 2×2.2 GHz Kryo 660 Gold & 6×1.7 GHz Kryo 660 Silver
  • GPU Adreno 619
  • Bluetooth / GPS / Wifi
  • Memory Internal 128 GB with 6 GB or 8 GB RAM
  • Memory Internal 256 GB with 8 GB RAM
  • Main Camera Triple 50 MP f/1.8 + 2 MP f/2.4 + 2 MP f/2.4
  • Main Camera Features autofocus, LED flash
  • Front Camera 16 MP for video conference and selfie photography
  • Operating System Android 12
  • Battery Li-Po 5000 mAh



How to Fix or Problem Solving for Recovery REALME Q5 hang or not responding or malfunctions or stuck or freezing or bricked ?

The internal memory is use for keep any installed apps. This phone has two options with 128 GB or 256 GB for internal storage. We can use MicroSDXC because we can replace secondary network slot with external memory. Please be careful before download new not famous applications from Google Play Store. Why?

Because some of them may contain viruses or malware. They can act as fake games or fake security apps, and install unknown apps without notifications. Our REALME Q5 (RMX3478) can get some troubles like hang or become slowly or stuck or broken or frozen or LCD touch screen not responsive. These kind of apps will not get Verified by Play Protect information / icon. We must read many user reviews before download that kind of apps.

To solve this problems, we need to clean temporary files and caches inside this phone. We also have to remove or uninstall suspected applications that may have viruses or malware. We need to install recommended antivirus on our REALME Q5 like Avast or Norton. This applications will scan all installed apps and give recommendation for our bad or high risk setting. When some troubles still happen, then we have to do hard reset or reformat our phone to factory default.

We have to know that all data will be wiped or removed after finish performing hard reset. All Google account will be removed or deleted from REALME Q5. Please do not install any APK files from unknown resources for safety reasons.


How to Force Shutdown or Force Soft Reset or Reboot or Restart REALME Q5 ?

This phone has 8 GB or 12 GB RAM. This is very important to support multitasking applications. However, some installed applications may crash or corrupt. At this time, our REALME Q5 will get hang or stuck or frozen or LCD screen not responsive. We have to force shutdown or force soft reset for remove caches and temporary files.


Please and hold Power Button for several seconds until this phone turn off by itself. Continue to turn it on by press Power Button again. This process will not remove any files and installed application from our REALME Q5, therefore we can do this process anytime we want.

How to clean temporary files and caches when this phone work properly? By doing soft reset or reboot or restart, the temporary files and caches will be clean up automatically. Please press and hold Power Button until pop-up menu appear on the screen, then choose Power Off / Reboot / Shutdown button.


How to backup data or Contact at REALME Q5 ?

REALME Q5 has MicroSD simcard slot for external memory. We can backup / copy all important files and photos or videos from phone internal memory using default Android file manager, then paste it on MicroSD external memory for backup.

We can connect this phone using USB data cable to computer. After our computer finish recognizing our phone, then we can browse REALME Q5 internal storage using computer file manager. We also can use USB flash drive to connect for file transfer because it has USB OTG (on the go) option.

If our REALME Q5 has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


Please note: These options below may not work for some devices because of firmware update version or hardware troubles or some other possibilities.

#Option 1, Hard Reset REALME Q5 with software menu


  1. Turn on the REALME Q5
  2. Make sure the battery is not empty
  3. Backup important data at REALME Q5 because all data and applications will be erase or delete
  4. Go to Menu :  Setting 
  5. Choose Tab : General
  6. Press Backup & Reset > Restore factory setting
  7. Better to not check anything at the option if you do not want to erase data at data partition at internal memory
  8. Choose Reset phone 
  9. The REALME Q5 will do the master reset process.


hard reset oppo realme q5

#Option 2, Hard Reset REALME Q5 Factory Default using Hardware Secret Button Key

If we can not go to menu, or REALME Q5 can not turn on or hang or stuck or frozen so we can not access the menu setting or nothing happen while touch the screen, then try to factory reset with secret button and hardware key

  1. Turn off the REALME Q5
  2. Make sure the battery REALME Q5 already full or more than 50%
  3. Press together and hold the Power Button + Volume Down Button
  4. If the Logo appear, then release the button, after that we will enter some menu
  5. Choose wipe data / factory reset using Volume Button, and press Power Button to Enter or OK
  6. The REALME Q5 will continue master reset, wait for several minutes until REALME Q5 start like new again.


How to Unlock or Fix or Bypass or Solutions for REALME Q5 forgot password code or security lock screen pattern or pin (lost password)?

REALME Q5 has 128 GB or 256 GB internal storage options. All data and applications will be saved inside this storage. We also will have many photos videos that shoot from triple cameras 50 megapixel for wide + 2 megapixel for macro + 2 megapixel for DoF or Bokeh effect. Therefore we have to protect all important data from unauthorized people when REALME Q5 stolen or lost or away from us.

We can use fingerprint sensor that located at side body. Front camera 16 megapixel can be use for facial recognizing. Please choose secondary protections for backup, because after REALME Q5 reboot or restart, the fingerprint or face detection will not work. However, the problems will start happen when we can not unlock this phone or forgot security pattern / password / pin or fingerprint can not work. What should we do?

The only solutions to bypass forgotten security protection or screen lock pattern or pin or password is doing hard reset or reformat using hardware button combination key like steps at #Option 2 above.

New Android OS already has FRP (Factory Reset Protection). It is important to secure our phone if stolen or lost. If some unauthorized people force hard reset, then new reformatted Android will ask to verified with previous Google account.

Please note, after performing hard reset, some version of Android still ask for password or pin or security protection. We can bypass this protection using software that installed on personal computer. If we are not sure how to do that, please ask Oppo / Realme service center for bypass protections.


Is That Any Secret Code for Doing Format REALME Q5 ?

There is no secret hidden code for REALME Q5 to make it back to factory default. Please do one following options above for performing hard reset.


How to Format or Erase Phone Memory at REALME Q5 ?

If we want to format and erase all data from all storage, please do hard reset using menu setting like steps at #option 1 above. This process will remove any data from internal storage together with reinstall the Android operating system to factory default.


How to Make Battery of REALME Q5 Stronger, Life Longer and Not Fast to Drain ?

Big battery is very important to support REALME Q5 working more longer. This phone already use big battery 5000 mAh capacity. It has fast charging 65W technology. Although many users can use this phone more then one day, but some users get battery drain issues after they use this phone for several hours continuously.

When we use this phone very active, we suggest to do some adjustment to make REALME Q5 (RMX3478) battery work more longer. Please make LCD screen brightness not to bright to save battery usage. We also need to turn off all not use connections like GPS or Bluetooth or Wifi. NFC is not installed on REALME Q5,