Tips and tricks to fix SAMSUNG GALAXY A8 STAR (A9 STAR) problems. This is Android smartphone from Samsung which use Android Oreo as factory default operating system. The screen size is 6.3 inches with 18.5:9 aspect ratio and 1080 x 2220 pixels with thin frame. The screen use Super AMOLED which develop by Samsung company itself. This phone use Qualcomm SDM660 Snapdragon 660 processor to run with Octa Core CPU for daily activity. Find more review information and solutions for troubleshot SAMSUNG GALAXY A8 STAR (A9 STAR) troubles at community.


What is Advantage of SAMSUNG GALAXY A8 STAR (A9 STAR) Specifications:

GSM 3G HSDPA with 4G LTE, Dual Simcard
LCD 6.3 inches with Super AMOLED, ratio 18.5:9
Internal memory 64 GB with 4 GB RAM
External memory microSD maximum 256 GB share with Slot 2
Main Camera Dual 24 MP, f/1.7 + 16 MP, f/1.7, PDAF, LED flash
Front Camera 24 MP, f/2.0 for video conference & selfie photography
Processor Octa-core 2.2 GHz Kryo 260 & 1.8 GHz Kryo 260
Operating system Android Oreo version 8.0
Battery Li-Ion 3700 mAh



How to Fix or Problem Solving for Recovery SAMSUNG GALAXY A8 STAR (A9 STAR) hang or not responding or malfunctions or stuck or freezing or bricked ?

This is mid end smartphone with big screen because use thin bezel frame. The internal memory use 64 GB with 4 GB RAM. By default there are several factory default Samsung applications to make this phone can work although we do not install any applications, therefore some amount of storage will be use for that apps, we will not get fully 64 GB free storage. However, we still have enough capacity to install some interesting applications from Google Play Store like Whatsapp, Facebook, WeChat, Viber, Line Messenger, Skype, Snapchat, Telegram, Instagram, Blackberry Messenger (BBM). Please read as many review as possible, because there are some bad apps that may contain viruses or malware. If we install some of them, then our phone get some troubles such as stuck or bricks or hang or bootloop or frozen or LCD touch screen not responsive or LCD screen not responding with our finger touch. They are usually available at new or not famous applications. They will not get Verified by Play Protect at while download from Google Play Store

What do we have to do? First we have to try do soft reset or reboot or restart to remove temporary files or caches that can make some trouble at this phone. If our SAMSUNG GALAXY A8 STAR (A9 STAR) can boot again, then please directly download one good antivirus applications from Google Play Store like AVAST or NORTON, please choose only one antivirus we like. The antivirus will try to scan all installed applications and give recommendation setting to our phone. If the problems still happen, then next steps is doing hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from SAMSUNG GALAXY A8 STAR (A9 STAR). For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.


How to Force Shutdown or Force Soft Reset or Reboot or Restart SAMSUNG GALAXY A8 STAR (A9 STAR)?

When everything working normally, we do not need to restart or reboot our phone. But sometime when installed apps crash or corrupt then we need to remove temporary files and caches inside this phone, otherwise our phone will become trouble or not normal or hang or LCD touch screen not responsive. Please press and hold POWER button until SAMSUNG GALAXY A8 STAR (A9 STAR) shutdown or turn off by itself. You may also try press and hold POWER + VOLUME DOWN button to shut it down. After it is totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SAMSUNG GALAXY A8 STAR (A9 STAR) still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SAMSUNG GALAXY A8 STAR (A9 STAR)?


We can use microSD external card to copy or move important files using File Manager applications. If our SAMSUNG GALAXY A8 STAR (A9 STAR) has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


#Option 1, How to Hard Reset SAMSUNG GALAXY A8 STAR (A9 STAR) with software menu:

  1. Turn on this phone
  2. Make sure SAMSUNG GALAXY A8 STAR (A9 STAR) battery already charge properly
  3. Go to menu: Setting > General tab > Backup & Reset > Factory data reset > Reset device
  4. Choose Erase Everything
  5. SAMSUNG GALAXY A8 STAR (A9 STAR) will do the process to Master Reset to Factory Default


hard reset samsung galaxy a8 star / samsung galaxy a9 star

#Option 2, How to Hard Reset SAMSUNG GALAXY A8 STAR (A9 STAR) with Hardware key button:

  1. Make sure the battery of SAMSUNG GALAXY A8 STAR (A9 STAR) charge properly or battery have more then 50% capacity
  3. Press and hold together : Power Button + Volume Up until Logo appear, then release all button
  4. Please wait until we see the menu at LCD screen, choose Wipe Data/Factory Reset with Volume Button to select and use Power Button to ok or enter.
  5. The SAMSUNG GALAXY A8 STAR (A9 STAR) will do the process of restoring to factory default.


How to Unlock or Fix or Bypass or Solutions for SAMSUNG GALAXY A8 STAR (A9 STAR) forgot password code or security lock screen pattern or pin (lost password)?

With dual camera 24 megapixel + 16 megapixel with same aperture number f/1.7 then this phone will take good quality pictures and also able take bright photo at low light situations. We need to know that all important data and private photos videos will be keep by default inside internal memory, therefore we have to secure all data from unauthorized people when SAMSUNG GALAXY A8 STAR (A9 STAR) away from us or stolen or lost. Fingerprint is available at SAMSUNG GALAXY A8 STAR (A9 STAR) back side body, we suggest to activate this features by register several of our fingerprint to unlock protections. If we do not like to use fingerprint sensor because of some reasons such as hard to read our finger, then please activate alternative security features like screen lock pattern or password pin protections. The problems will be happen when we forgot security answer or fingerprint can not unlock the screen protections, what should we do?

Do not worry because we can unlock or bypass forgotten screen lock pattern or password pin protections at SAMSUNG GALAXY A8 STAR (A9 STAR) use registered Google account. Please turn ON our phone, when it ask for security answer, please give several time wrong answer continuously until our SAMSUNG GALAXY A8 STAR (A9 STAR) freezing or locked 30 seconds, at this time we can find Forgot Password / Pattern button, press this button to unlock using Gmail account that we have already sign-in before. If we can not access our Google account, then we have to do hard reset using hardware button combination key




This is the way to help for unlock or bypass forgotten security protection at SAMSUNG GALAXY A8 STAR (A9 STAR). Although we are sure about our security protection, but sometime we may forget about the right answer. Please note, when we give security protection at our SAMSUNG GALAXY A8 STAR (A9 STAR), it also give step to put our own PIN / PASSWORD as BACKUP PASSWORD / PIN. This backup PIN use to bypass or unlock forgotten security code later. Use above steps to unlock forgot password or screen lock pattern security protection using Google account or Gmail username and password.


Is That Any Secret Code for Doing Format SAMSUNG GALAXY A8 STAR (A9 STAR)?

We can try to use secret code for doing hard reset SAMSUNG GALAXY A8 STAR (A9 STAR) is *2767*3855#. But please remember to always be careful typing that code, because the SAMSUNG GALAXY A8 STAR (A9 STAR) will do hard reset and remove all data also installed applications.


How to Format or Erase Phone Memory at SAMSUNG GALAXY A8 STAR (A9 STAR)?

There are two phone memory type at SAMSUNG GALAXY A8 STAR (A9 STAR), one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SAMSUNG GALAXY A8 STAR (A9 STAR) as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Make Battery of SAMSUNG GALAXY A8 STAR (A9 STAR) Stronger, Life Longer and Not Fast to Drain ?

The battery of SAMSUNG GALAXY A8 STAR (A9 STAR) use 3700 mAh, this is big enough to power this phone full one day without need to recharge. The other interesting features that SAMSUNG GALAXY A8 STAR (A9 STAR) also support fast charging at USB C port. If we are kind of heavy users, which have a lot of group chat or game player or watch full movie several hours, then SAMSUNG GALAXY A8 STAR (A9 STAR) battery will not enough, but we can not replace the battery with bigger capacity. What we can do is try to do some adjustment. First, please make sure all not use connections is not active or disable such as GPS or Wifi or Bluetooth or NFC. Some apps maybe need to know our locations, then please activate GPS battery saving mode. The other steps that can help reduce battery usage at SAMSUNG GALAXY A8 STAR (A9 STAR) is make LCD screen brightness as low as possible.


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