Tips and tricks to fix SAMSUNG GALAXY C5 PRO problems. This phone comes for more professional users which need bigger internal memory to install more applications from Google Play Store. SAMSUNG GALAXY C5 PRO have 5.2 inches LCD screen with Samsung Super AMOLED screen type. The internal memory of SAMSUNG GALAXY C5 PRO is 64 GB together with 4 GB RAM for multitasking. Find more information review and solutions to fix SAMSUNG GALAXY C5 PRO trouble at community.


What is Advantage of  SAMSUNG GALAXY C5 PRO Specifications:

LCD 5.2 inches
Internal memory 64 GB
External memory microSD maximum 256 GB share with simcard 2 slot
Main Camera 16 MP, f/1.9, autofocus, dual-LED (dual tone) flash
Front Camera 16 MP, f/1.9 for video conference & selfie photography
Processor Octa-core 2.2 GHz Cortex-A53
Operating system Android Nougat version 7.0
Battery Li-Ion 2600 mAh



How to Fix or Problem Solving for Recovery SAMSUNG GALAXY C5 PRO hang or not responding or malfunctions or stuck or freezing or bricked ?

The we open this phone from the box, we will get operating system installed together with several Samsung native applications, therefore although the specifications said that SAMSUNG GALAXY C5 PRO have 64 GB internal memory, but we will not get full 64 GB. However, we still have very big internal memory to install important and interesting applications from Google Play Store like Facebook, Whastapp, Telegram, Instagram, Snapchat, Line Messenger, WeChat, Viber, Skype, Blackberry Messenger (BBM). Please be careful to install new or not famous applications, because sometime they may contain viruses or malware that can make our SAMSUNG GALAXY C5 PRO become stuck or hang or bricks or frozen or bootloop or LCD touch screen not responding or not responsive with our finger touch. What should we do when our phone get this problems? First steps, we have to try do soft reset or reboot for clean temporary files and caches. After SAMSUNG GALAXY C5 PRO can start or boot again, we can try to give good antivirus which are free from Google Play Store like AVAST or NORTON. If the problems still happen, then we have to do hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from SAMSUNG GALAXY C5 PRO.


How to Force Shutdown or Force Soft Reset or Reboot or Restart SAMSUNG GALAXY C5 PRO?

The first steps that we have to do when our phone start work not normal or hang or LCD touch screen not responsive or stuck is doing soft reset or reboot. Please press and hold POWER button until SAMSUNG GALAXY C5 PRO shutdown or turn off by itself. This process will not remove any important data, therefore we can do this process anytime we want. If our SAMSUNG GALAXY C5 PRO still can work without problems, but we want to clear temporary files and caches, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SAMSUNG GALAXY C5 PRO ?

We can use microSD external card to copy or move important files using File Manager applications. If our SAMSUNG GALAXY C5 PRO has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


SAMSUNG GALAXY C5 PRO can extent storage capacity using microSD simcard, but it does not have own dedicated external simcard slot. We have to use network simcard 2 to replace with external microSD. That is why we only can use 1 simcard provider when we need to use microSD whether for more storage or to backup important data.


#Option 1, How to Hard Reset SAMSUNG GALAXY C5 PRO with software menu:

  1. Turn on this phone
  2. Make sure SAMSUNG GALAXY C5 PRO battery already charge properly
  3. Go to menu: Setting > General tab > Backup & Reset > Factory data reset > Reset device
  4. Choose Erase Everything
  5. SAMSUNG GALAXY C5 PRO will do the process to Master Reset to Factory Default


hard reset samsung galaxy c5 pro

#Option 2, How to Hard Reset SAMSUNG GALAXY C5 PRO with Hardware key button:

  1. Make sure the battery of SAMSUNG GALAXY C5 PRO charge properly or battery have more then 50% capacity
  3. Press and hold together : Power Button + Volume Up + Home Button 
  4. If the button at number 3 not work, we can try with press and hold together Power Button + Volume Up Button
  5. If we see the menu at LCD screen, choose Wipe Data/Factory Reset with Volume Button to select and use Power Button to ok or enter.
  6. The SAMSUNG GALAXY C5 PRO will doing the process of restoring to factory default.


How to Restore and Reinstall Clean Android Operating system / firmware at SAMSUNG GALAXY C5 PRO (Reformat) ?

When will the right time to reinstall operating system? When we open this phone from the box, the operating system has already installed and ready to use. We just need to sign-in or sign-up with Google account or Samsung account to make this phone able to download interesting applications. The problems may happen when installed applications crash and make our SAMSUNG GALAXY C5 PRO operating system corrupted or damaged, it can make our phone run not normal. If we get this conditions, we have to reinstall with clean operating system. How to do that? Please note, the clean factory default Android operating system file source already saved safely inside SAMSUNG GALAXY C5 PRO ROM or internal memory, therefore we do not need to download or copy from other sources. Just do simple steps to hard reset above, then clean factory default Android operating system will be reinstall automatically.



How to Unlock or Fix or Bypass or Solutions for SAMSUNG GALAXY C5 PRO forgot password code or security lock screen pattern or pin (lost password)?

Fingerprint is available at SAMSUNG GALAXY C5 PRO. When the first time we turn on this phone from beginning, the fingerprint is not active, we have to activate from menu Setting > Security. Some users maybe does not like to use fingerprint, we still can use other native protections like screen lock pattern or password. We always suggest to give security protections, because with 16 MP main camera, there are many private pictures that we can save inside this phone. Therefore we have to secure our data when SAMSUNG GALAXY C5 PRO away from us or stolen or lost. The problems will be happen when we forgot security answer, what should we do?

Do not worry because we can unlock or bypass forgotten screen lock pattern or password pin protections at SAMSUNG GALAXY C5 PRO by using Google account. Please turn ON this phone, when security protections ask for unlock answer then try to give several time wrong answer continuously until our SAMSUNG GALAXY C5 PRO locked or freezing 30 seconds, at this time we can find Forgot Password / Pattern button. Press this button, then we can find field to type our Gmail username and password that we have already signed-in before. If we can not access our Gmail account, then we have to do hard reset using hardware button combination key.



This is the way to help for unlock or bypass forgotten security protection at SAMSUNG GALAXY C5 PRO. Although we are sure about our security protection, but sometime we may forget about the right answer. Please note, when we give security protection at our SAMSUNG GALAXY C5 PRO, it also give step to put our own PIN / PASSWORD as BACKUP PASSWORD / PIN. This backup PIN use to bypass or unlock forgotten security code later. Use above steps to unlock forgot password or screen lock pattern security protection using Google account or Gmail username and password.


How to Improve Performance SAMSUNG GALAXY C5 PRO to make run more faster?

To make this phone can work more faster with big internal memory, then Samsung use Qualcomm MSM8953-Pro Snapdragon 626 with Octa-core 2.2 GHz Cortex-A53 CPU, it can run fast to most applications. This phone also can play 3D HD Games without lag because it have dedicated GPU (graphic processor unit) Adreno 506. But why some users get slowly problems at SAMSUNG GALAXY C5 PRO? Usually because applications trouble. We have to know that some applications will keep run in the background to wait data update like social media or games or chatting applications, they will consume RAM to standby. Although we know that this phone have big 4 GB RAM for running multitasking apps, but it still have limited conditions. Some users may get slowly trouble at SAMSUNG GALAXY C5 PRO because insufficient RAM and processor resources. We have to uninstall some not use applications. If we want to make our SAMSUNG GALAXY C5 PRO run faster again like new, then please consider to do hard reset or master format.

Is That Any Secret Code for Doing Format SAMSUNG GALAXY C5 PRO ?

There is no secret hidden code for SAMSUNG GALAXY C5 PRO to make it back to factory default. Do the options above to hard reset it.


How to Format or Erase Phone Memory at SAMSUNG GALAXY C5 PRO ?

There are two phone memory type at SAMSUNG GALAXY C5 PRO, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SAMSUNG GALAXY C5 PRO as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Make Battery of SAMSUNG GALAXY C5 PRO Stronger, Life Longer and Not Fast to Drain ?

The battery of SAMSUNG GALAXY C5 PRO is use 2600 mAh capacity. As far as we know this size is not ideal for 5.2 inches LCD screen smartphone. Maybe some users still can use full on day without recharge, but most users will get battery drain problems. How to make SAMSUNG GALAXY C5 PRO battery become lasting longer? First we have to do some adjustment like make LCD screen brightness as low as possible, this can help to save battery capacity life.