Tips and tricks to fix SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF problems. This is Android Nougat smartphone with 5.5 inches LCD screen width. The screen ratio is 16:9, and have Exynos 7870 Octa core processor CPU. There are two options base by simcard slot, single and dual simcard. This phone have fingerprint sensor located at front home button. Find more information about how to solve SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF problems at community.


What is Advantage of SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF Specifications:

GSM 3G HSDPA with 4G LTE, Dual Simcard
LCD 5.5 inches 16:9 ratio
Internal memory 32 GB with 3 GB RAM
External memory microSD maximum 256 GB
Main Camera 13 MP (f/1.9, 28mm), autofocus, LED flash
Front Camera 13 MP, f/1.9 for video conference & selfie photography
Processor Octa-core 1.6 GHz Cortex-A53
Operating system Android Nougat version 7.0
Battery Li-Ion 3300 mAh



How to Fix or Problem Solving for Recovery SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF hang or not responding or malfunctions or stuck or freezing or bricked ?

This phone have 32 GB internal memory with Exynos 7870 Octa processor and have 3 GB RAM. It is good enough to run many applications. The internal memory still have free capacity to install some interesting applications from Google Play Store such as Whatsapp, Snapchat, Line Messenger, Viber, Facebook, Skype, Telegram, WeChat, Instagram, Blackberry Messenger (BBM). Sometime there are advertising which tell to install new or not famous apps, but we have to be careful, because some of them may contain viruses or malware that can make some troubles at our SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF, that apps will net get Verified by Google Protect.  The troubles can be happen such as stuck or bricks or hang or bootloop or frozen or LCD touch screen not responsive or LCD screen not responding with our finger touch.

What do we have to do? First we have to try do soft reset or reboot or restart to remove temporary files or caches that can make some trouble at this phone. If our SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF can boot again, then please directly download one good antivirus applications from Google Play Store like AVAST or NORTON, please choose only one antivirus we like. The antivirus will try to scan all installed applications and give recommendation setting to our phone. If the problems still happen, then next steps is doing hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF. For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.


How to Force Shutdown or Force Soft Reset or Reboot or Restart SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF?

After installing many application, sometime they can become crash or corrupt, then that situations can make our SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF get some problems like hang or LCD touch screen not responsive. We need to try restart or reboot to clean temporary files inside SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF. Please press and hold POWER button until SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF shutdown or turn off by itself. You may also try press and hold POWER + VOLUME DOWN button to shut it down. After it is totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF?


We can use microSD external card to copy or move important files using File Manager applications. If our SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


#Option 1, How to Hard Reset SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF with software menu:

  1. Turn on this phone
  2. Make sure SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF battery already charge properly
  3. Go to menu: Setting > General tab > Backup & Reset > Factory data reset > Reset device
  4. Choose Erase Everything
  5. SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF will do the process to Master Reset to Factory Default


hard reset samsung galaxy j7 prime 2 (2018)

#Option 2, How to Hard Reset SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF with Hardware key button:

  1. Make sure the battery of SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF charge properly or battery have more then 50% capacity
  2. Turn off SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF
  3. Press and hold together : Power Button + Volume Up + Home Button 
  4. If the button at number 3 not work, we can try with press and hold together Power Button + Volume Up Button
  5. If we see the menu at LCD screen, choose Wipe Data/Factory Reset with Volume Button to select and use Power Button to ok or enter.
  6. The SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF will do the process of restoring to factory default.


How to Unlock or Fix or Bypass or Solutions for SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF forgot password code or security lock screen pattern or pin (lost password)?

This phone have good camera with 13 megapixel front and rear camera. Both camera have good aperture number f/1.9. It is very important to take pictures at low light situations without flash. But please don’t worry for very dark room, because rear camera have LED light flash to help more light. We will have many private photos or videos. The internal memory also may keep many important files, therefore we have to secure our phone from unauthorized users when SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF away from us or stolen or lost. The fingerprint is available, but it may not work when the first time we use this phone. We have to choose to activate this fingerprint sensor and register our finger hand to make it recognize for unlock. Some users maybe get hard steps or problems when use fingerprint, then we can disable it and use alternative screen protections like screen lock pattern or password pin protections. The problems will be happen when we forgot security answer or fingerprint can not unlock the screen protections, what should we do?

Do not worry because we can unlock or bypass forgotten screen lock pattern or password pin protections at SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF use registered Google account. First you have to do hard reset using hardware button combination key like steps at #option 2 above. But please note, we have to remember our Google account username and password, because new Samsung smartphone with latest Android version already implement FRP (Factory Reset Protection). FRP is important to secure our phone when it is stolen or lost. Android will ask for previous same Google account username and password after finish performing hard reset. Therefore we have to remember carefully our Google / Gmail username and password. We also recommended to activate or create SAMSUNG ACCOUNT at SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF, because it can help us to bypass forgotten security protections.



When SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF turn ON but the screen locked then follow this steps: 

  1. Mare sure the battery is not empty or more then 50%
  2. When Screen ON but locked, please press and hold POWER BUTTON + VOLUME DOWN button about 5 seconds until the screen off
  3. When the screen off, please directly continue press POWER BUTTON + VOLUME UP button about 4 seconds and release all button
  4. Then you will go to recovery button, choose Wipe data / Factory Reset, then all data will be wipe or the operating system will be reformat to factory default
  5. Please note, this process need us to use previous Google account for authentication after hard reset finish. For bypass FRP: Verify your account with previous Google Account.



This is the way to help for unlock or bypass forgotten security protection at SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF. Although we are sure about our security protection, but sometime we may forget about the right answer. Please note, when we give security protection at our SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF, it also give step to put our own PIN / PASSWORD as BACKUP PASSWORD / PIN. This backup PIN use to bypass or unlock forgotten security code later. Use above steps to unlock forgot password or screen lock pattern security protection using Google account or Gmail username and password.


Is That Any Secret Code for Doing Format SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF?

We can try to use secret code for doing hard reset SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF is *2767*3855#. But please remember to always be careful typing that code, because the SAMSUNG GALAXY J7 DUO will do hard reset and remove all data also installed applications.


How to Format or Erase Phone Memory at SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF?

There are two phone memory type at SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Make Battery of SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF Stronger, Life Longer and Not Fast to Drain ?

The screen size of SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF is 5.5 inches, it will need big battery. But do not worry because this phone already have big battery at 3300 mAh. We can use this phone full one day without need to recharge if we use for standard activity. More often we use LCD screen then more bigger the battery power will use. But we can not replace SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF battery with bigger capacity because the battery is not removable. Therefore we have to do some adjustment if we want to use SAMSUNG GALAXY J7 PRIME 2 (2018) G611FF for watch full movie or have many social media group chat or playing games several hours. First please make LCD screen brightness as low as possible. We also have to disable all not use connections like GPS or Wifi or Bluetooth. Some applications may need to know or locations for tag, then we can activate GPS battery saving mode from menu Setting.


Latest Discussions & Share Information:

[Q] I have a Samsung Galaxy On Nxt (SM-G610F/DD), the display and the digitiser was changed as it had shattered on fall. I have forgotten the password, and i am unable to open it or even hard reset, as it keep asking for the password even for putting the pwer off. Can anyone suggest how to open it, as the phone is my daughters and she has a lot of photographs which she wants to recover, failing which how can i hard reset it.
[A] Hi, please follow steps above about how to bypass Samsung forgot password before and after doing hard reset.

The information from this page describe about how to open the forgotten password for samsung galaxy j7 prime2 when it asks a password to battery off. If you need another resource for hard reset, use search function at this homepage or find from our related posts.