Tips and trick to solve problems at SONY XPERIA XZ (DUAL). This phone have two options with single simcard SONY XPERIA XZ F8331 and SONY XPERIA XZ DUAL F8332 with dual simcard network. The LCD screen width is 5.7 inches and comes the first time in the market using Android Marshmallow as factory default operating system. The community will give more information about how to fix SONY XPERIA XZ (DUAL) troubles.


Advantage of SONY XPERIA XZ (DUAL) F8331/F8332 Specifications:

LCD Screen 5.2 inches with Bravia Engine
IPS touch screen LCD screen
Internal memory 32 GB or 64 GB
External memory microSD, up to 256 GB
Main Camera 23 MP, f/2.0, 24mm, phase detection autofocus, LED flash
Front Camera 13 MP, f/2.0 for selfie photography
Processor Quad-core 2.15 GHz Kryo & 1.6 GHz Kryo
GPU Adreno 530
Operating system Android Marshmallow version 6 can be upgrade to Nougat
Battery Li-Ion 2900 mAh



How to Fix or Problem Solving for Recovery SONY XPERIA XZ (DUAL) F8331/F8332 hang or not responding or malfunctions or stuck or freezing or bricked ?

When we want to buy this phone, we have to know for buy 32 GB or 64 GB internal memory storage. Of course the price will be different between all of them. This is include to choose single or dual simcard slots. If we have single simcard slot, we still can expand with external storage maximum 256 GB using dedicated microSD slot. But if we buy single dual simcard, then we have to use simcard 2 for replace as external microSD simcard. All type of storage of SONY XPERIA XZ (DUAL) F8331/F8332 make us be able to install many applications like Facebook, instagram WeChat, Whatsapp, Line Messenger, Skype, Viber, Blackberry Messenger (BBM), Snapchat and many more, but we have to know that some applications inside Google Play Store may contain viruses or malware that can make our SONY XPERIA XZ (DUAL) F8331/F8332 get several trouble like hang or stuck or bricks or frozen or LCD touch screen not responsive / responding. First we have to try doing soft reset for clean temporary files and caches. After our SONY XPERIA XZ (DUAL) F8331/F8332 can boot normally, try to install one antivirus applications from Google Play Store like AVAST or NORTON to scan all contain inside this phone. If the problems still happen, then we have to do hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Hard reset also will remove all Google account from SONY XPERIA XZ (DUAL) F8331/F8332.


How to Force Shutdown or Force Soft Reset or Reboot or Restart SONY XPERIA XZ (DUAL) F8331/F8332 ?

When some trouble happen, we need to try force soft reset or reboot to clean temporary files and restart all running applications. Please press and hold together POWER Button + VOLUME UP Button until SONY XPERIA XZ (DUAL) F8331/F8332 shutdown or turn off by itself. This process will not remove any important data, therefore we can do this process anytime we want. If our SONY XPERIA XZ (DUAL) F8331/F8332 still can boot normally, but we want to clear temporary files and caches then we can press and hold POWER button until pop-up menu appear, then choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SONY XPERIA XZ (DUAL) F8331/F8332?

We can use microSD external card to copy or move important files using File Manager applications. If our SONY XPERIA XZ (DUAL) F8331/F8332 has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.



#Option 1, Hard Reset SONY XPERIA XZ (DUAL) F8331/F8332 with Software Menu:

  1. Make sure the battery is charge properly
  2. Turn on SONY XPERIA XZ (DUAL) F8331/F8332 smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone 
  5. Choose Erase everything to continue and confirm you ready to do the format SONY XPERIA XZ (DUAL) F8331/F8332
  6. The SONY XPERIA XZ (DUAL) F8331/F8332 will continue the step until ready to use in clean factory default.


#Option 2, Hard Reset SONY XPERIA XZ (DUAL) F8331/F8332 with Flashtool applications:

  1. Flashtool in the applications from Sony can be download from Sony website.
  2. Flashtool software need to  installed in our computer and ready with USB data cable
  3. Make sure SONY XPERIA XZ (DUAL) F8331/F8332 battery is charge properly or full charge
  4. Power off SONY XPERIA XZ (DUAL) F8331/F8332
  5. Boot SONY XPERIA XZ (DUAL) F8331/F8332 to flashmode with using: Volume Down Button and connect to USB cable at No.1 above
  6. Follow the menu at our computer display, it is easy to understand the steps.



hard reset sony xperia xz F8331 / F8332

#Option 3, Hard Reset SONY XPERIA XZ (DUAL) F8331/F8332 with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the SONY XPERIA XZ (DUAL) F8331/F8332
  4. Press and Hold together: Power Button + Volume Up Button for several seconds
  5. Follow the menu at LCD screen to continue the hard reset SONY XPERIA XZ (DUAL) F8331/F8332


#Option 4, Hard Reset SONY XPERIA XZ (DUAL) F8331/F8332 with PC Companion Software from Computer (software repair)


  1. Please Make Sure the Battery not Empty
  2. PC Companion is default applications for Sony Smartphone which can be download from Sony Website
  3. After install at our computer, open PC Companion Applications
  4. Before connect to phone, please choose Phone Update and follow several step at PC Companion
  5. At some menu, PC Companion will tell us how to connect the phone with PC Companion using USB cable and press the Volume Down button
  6. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA XZ (DUAL) F8331/F8332 to factory default Android operating system.


How to Restore and Reinstall Clean Android Operating system / firmware at SONY XPERIA XZ (DUAL) F8331/F8332 (Reformat) ?

We do not need to install operating system when using SONY XPERIA XZ (DUAL) F8331/F8332 at the first time, because Android Marshmallow as factory default operating system has been installed and ready to use, we just need to login with Google account to make this phone can work with Google service. But after we install many applications from Google Play Store or offline APK files, they may crash and make our SONY XPERIA XZ (DUAL) F8331/F8332 operating system damage or corrupt. We have to reinstall factory default operating system. First we have to know, that clean factory default Android operating system already saved safely inside SONY XPERIA XZ (DUAL) F8331/F8332 ROM. Therefore we do not need to copy or connect with other device. Just follow simple steps to hard reset above, then clean factory default Android operating system will be reinstall automatically at SONY XPERIA XZ (DUAL) F8331/F8332.


How to Unlock or Fix or Bypass or Solutions for SONY XPERIA XZ (DUAL) F8331/F8332 forgot password code or security lock screen pattern or pin (lost password)?

Fingerprint sensor is available at SONY XPERIA XZ (DUAL) F8331/F8332. The main camera also give very good pictures with maximum 23 megapixel main camera and 13 megapixel front camera for selfie photography. After several period, we will have many important files or photos or movies inside SONY XPERIA XZ (DUAL) F8331/F8332, we have to keep our important data safe while this phone away from us or stolen or lost. The problems comes when we can not access locked phone or fingerprint at SONY XPERIA XZ (DUAL) F8331/F8332. What should we do? Do not worry, because we can bypass or unlock forgot security screen lock pattern or password pin protections using Google account. Please turn ON this phone, when it ask for security answer, try to give several time wrong answer continuously until our SONY XPERIA XZ (DUAL) F8331/F8332 locked or freezing 30 seconds, at this time we can find Forgot Password / Pattern button. Press this button then we can find filed to type our Gmail username and password. If we can not access our Gmail account, then we have to do hard reset using hardware button combination key or using PC Companion reformat using steps at #Option 4 above.


How to Improve Performance SONY XPERIA XZ (DUAL) F8331/F8332 to make run more faster?

It will run faster for any applications when running at SONY XPERIA XZ (DUAL) F8331/F8332, because it use Qualcomm MSM8996 Snapdragon 820 with  Quad-core 2.15 GHz Kryo & 1.6 GHz Kryo CPU. But why some users get slowly trouble at SONY XPERIA XZ (DUAL) F8331/F8332? Usually because applications trouble. The RAM of SONY XPERIA XZ (DUAL) F8331/F8332 is 4 GB, it good enough to run multitasking applications, but still we have to know important think that some applications which installed from Google Play Store will keep run in the background to wait data update. If many of them run together, then our SONY XPERIA XZ (DUAL) F8331/F8332 RAM will become insufficient and make this phone run slowly. We have to uninstall some not use applications. If we want to make our SONY XPERIA XZ (DUAL) F8331/F8332 run faster again like new, then please consider to do hard reset or master format.


Is That Any Secret Code for Doing Format SONY XPERIA XZ (DUAL) F8331/F8332 ?

There is no secret hidden code for SONY XPERIA XZ (DUAL) F8331/F8332 to make it back to factory default. Do the options above to hard reset it.


How to Format or Erase Phone Memory at SONY XPERIA XZ (DUAL) F8331/F8332 ?

There are two phone memory type at SONY XPERIA XZ (DUAL) F8331/F8332, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SONY XPERIA XZ (DUAL) F8331/F8332 as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Upgrade SONY XPERIA XZ (DUAL) F8331/F8332 to Android Nougat Update?

When the first time release in the market SONY XPERIA XZ (DUAL) F8331/F8332 has been installed with Android Marshmallow version 6.0.1. This phone will get several important patch and firmware update to fix trouble. Sony also give plan to give Android Nougat version 7 for SONY XPERIA XZ (DUAL) F8331/F8332. We have to wait update Sony give excact information when they release Android Nougat.


How to Make Battery of SONY XPERIA XZ (DUAL) F8331/F8332 Stronger, Life Longer and Not Fast to Drain ?

When work with high performance smartphone using Qualcomm MSM8996 Snapdragon 820 processor then we need sufficient battery capacity. SONY XPERIA XZ (DUAL) F8331/F8332 use good enough battery with 2900 mAh capacity, we can use this phone for fully one day without recharge. But some users maybe need more power when watch movie or playing games for several hours, the battery of SONY XPERIA XZ (DUAL) F8331/F8332 will not enough and fast to drain. We have to do some adjustment like make LCD screen brightness as low as possible. We also have to disable all not connections like GPS or Bluetooth or Wifi or NFC, because it still use battery although we are not directly use that connections. For GPS which usually always use for several apps to know our location, then we set to use low battery consumption by choose Location Mode to Battery saving from menu Setting.