Tips and tricks to fix LG Q60 or LG K12 PRIME (LMX525EAW/ LMX525BAW) problems. This is mid end smartphone from LG which have 6.26 inches LCD screen using Mediatek MT6762 Helio P22 processor with 12 technology. We can play some 3D HD games using this phone because it is already have dedicated GPU graphic processor unit PowerVR GE8320. The interesting features from LG Q60 / K12 PRIME (LMX525EAW/ LMX525BAW) are triple camera with 16 mp + 5 mp + 2 mp and bigger internal memory 16 GB. This phone also give good sound output because the DTS X Surround sound technology. Find more review and information about how to solve troubles of LG Q60 / K12 PRIME (LMX525EAW/ LMX525BAW) at www.hard-reset.org community.
What is Advantage of LG Q60 / K12 PRIME Specifications?
Network GSM 3G HSDPA or with 4G LTE
LCD 6.26 inches
Processor Octa-core 2.0 GHz Cortex-A53
GPU PowerVR GE8320
Bluetooth / GPS / Wifi
Memory Internal 64 GB
RAM 3 GB
External memory 1000 GB microSD
Main Camera Triple 13 MP f/2.0 + 5 MP f/2.2 + 2 MP f/2.4
Main Camera Features autofocus & LED flash
Front Camera 13 MP for video conference and selfie photography
Operating System Android Pie version 9.0
Battery Li-Ion 3500 mAh
How to Fix or Problem Solving for Recovery LG Q60 / K12 PRIME hang or not responding or malfunctions or stuck or freezing or bricked ?
The internal improve at this K12 PRIME if compare by previous version K12 Max, because this version already have 64 GB internal memory, but RAM capacity still use same 3 GB. If we need more storage capacity for keep all photos videos then we can use external microSD maximum 1TB, but we can use smaller capacity such as 4 GB or 8 GB or 128 GB depend on what we have, but the most important think that we have to use faster speed of microSD to make our videos recording run smooth.
With this internal memory, we can install more applications from Google Play Store like Instagram, Whatsapp, Facebook, Skype, WeChat, Kakaotalk, Telegram and some other more. Although Google already create some security features, but there are still some bad apps inside Google Play Store which contain viruses or malware that can make troubles at LG Q60 / K12 PRIME (LMX525EAW/ LMX525BAW) like hang or stuck or frozen or bricks or LCD touch screen not responsive. These bad apps will not get any Verified by Play Protect information at downloaded process. Please note, usually Editor choice is good options to try for safety reasons.
What do we have to do when we get this trouble? First we have to remove temporary files and caches inside this phone by doing soft reset. After our LG Q60 / K12 PRIME can run again, then please try to download one good antivirus like NORTON or AVAST. It will scan all installed applications and give recommendation if there are some high-risk setting. If the problems still happen, then next steps is doing hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from LG Q60 / K12 PRIME. For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.
Recommended Free Antivirus for LG Android Smartphone
How to Force Shutdown or Force Soft Reset or Reboot or Restart LG Q60 / K12 PRIME ?
We need to know that some installed applications can crash or corrupt. Our LG Q60 / K12 PRIME (LMX525EAW/ LMX525BAW) can run not normal or hang or LCD touch screen not responding with finger touch. We need to force remove temporary files and caches inside this phone. Please press and hold POWER button until LG Q60 / K12 PRIME shutdown or turn off by itself. If it is not work, then try to press and hold POWER + VOLUME DOWN together until shutdown. After it totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our LG Q60 / K12 PRIME still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.
How to backup data or Contact at LG Q60 / K12 PRIME ?
We can use microSD external card to copy or move important files using File Manager applications. If our LG Q60 / K12 PRIME has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.
#Option 1, Hard Reset LG Q60 / K12 PRIME with software menu
- Turn on the LG Q60 / K12 PRIME
- Make sure the battery is not empty
- Backup important data at LG Q60 / K12 PRIME because all data and applications will be erase or delete
- Go to Menu : Setting > Backup and Reset > Factory Data Reset
- Choose :Reset Device > Delete all
- The LG Q60 / K12 PRIME will do the master reset process.
#Option 2, Hard Reset LG Q60 / K12 PRIME Factory Default using Hardware Secret Button Key
In some conditions, we can not do anything at LG Q60 / K12 PRIME touch screen or frozen in some state. So we can not access reset menu like Option #1, do not worry, because we can do hard reset LG Q60 / K12 PRIME with hardware key button:
- Turn off the LG Q60 / K12 PRIME
- Make sure the battery LG Q60 / K12 PRIME already full or more than 50%
- Press together and hold thePower Button + Volume Down Button
- If the Logo appear, then release thePower Button(do not release theVolume Down Button), then continue to press again thePower ButtonuntilRecovery mode / Factory resetmenu appear, then we can release all button now.
- Choose wipe data/factory resetusingVolume Button, and pressPower Buttonto Enter or OK
- The LG Q60 / K12 PRIME will continue master reset, wait for several minutes until the phone start like new again.
How to Unlock or Fix or Bypass or Solutions for LG Q60 / K12 PRIME forgot password code or security lock screen pattern or pin (lost password)?
Some users maybe do not aware about security data protections. Because when some bad accident happen, then our private data or confidential photos videos can be access by unauthorized people. Therefore we have to activate security protections. Fingerprint is suggested when the first time activate this phone, we need to register our finger several time to make it recognize to unlock LG Q60 / K12 PRIME. For more protections, we have to choose secondary protections such as screen lock pattern or password pin protections. The problems will be happen when we forgot security answer or fingerprint can not unlock our phone, what should we do?
Do not worry because we can unlock or bypass forgotten screen lock pattern or password pin protections at LG Q60 / K12 PRIME use registered Google account. Please note that Google account is very important. This phone already use latest version of Android operating system, therefore LG Q60 / K12 PRIME implement FRP (factory reset protection) to make our phone safe from hard reset when stolen or lost. After finish hard reset or master format with hardware button combination key, this phone will Verify your account with previous Google Account that has been used before performing hard reset.
Is That Any Secret Code for Doing Format LG Q60 / K12 PRIME?
There is no secret hidden code for LG Q60 / K12 PRIME to make it back to factory default. Do the options above to hard reset it.
How to Format or Erase Phone Memory at LG Q60 / K12 PRIME ?
There are two phone memory type at LG Q60 / K12 PRIME , one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of LG Q60 / K12 PRIME as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.
To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.
How to Make Battery of LG Q60 / K12 PRIME Stronger, Life Longer and Not Fast to Drain ?
LG Q60 / K12 PRIME (LMX525EAW/ LMX525BAW) battery already use enough battery capacity as 3500 mAh for one day standard activity without need to recharge. However, there are some heavy users use their phone very active for social media group chat or watch movie or playing games several hours continuously. We can not replace LG Q60 / K12 PRIME battery with bigger capacity, because the battery is not removable. Please do some adjustment like make LCD screen brightness as low as possible, disable all not use connections also recommended such as Wifi or NFC or Bluetooth or GPS. Some apps want to know our location, then please activate GPS battery saving mode from menu Setting > Location.