Tips and tricks to fix SAMSUNG GALAXY J2 PRIME problems. Samsung cheap smartphone with 5 inches LCD screen which already use Android Marshmallow for factory default operating system. We can choose to have single or dual simcard which can standby together for both card. The interesting features from SAMSUNG GALAXY J2 PRIME is have USB OTG for flash drive data transfer. Find interesting review information and how to solve trouble of SAMSUNG GALAXY J2 PRIME at community. There are two options to use single or dual simcard slot. If we use dual simcard slot then simcard slot 2 will be share with external memory, so we only can use single simcard network when use external memory (microSD).


What is Advantage of SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) Specifications?

Network GSM 3G HSDPA + 4G LTE
LCD 5 inches
Processor Quad-core 1.4 GHz Cortex-A53
GPU Mali-T720MP2
Memory Internal 8 GB ROM
RAM 1.5 GB
External memory MicroSD maximum 254 GB
Main Camera 8 MP, autofocus, LED flash
Front Camera 5 MP with LED flash for video conference or selfie photography
Operating System Android Marshmallow version 6
Battery Li-Ion 2600 mAh



How to Fix or Problem Solving for Recovery SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) hang or not responding or malfunctions or stuck or freezing or bricked ?

Samsung give cheap benefit price for users who want to use SAMSUNG GALAXY J2 PRIME, but as we know the storage capacity of this phone only have 8 GB internal memory which is small enough to todays applications, but we still can install several important applications from Google Play Store like Snapchat, Facebook, Line Messenger, Whatsapp, Instagram, WeChat, Viber, Skype, Blackberry Messenger (BBM) and many more, which can be free or have to purchase. But we have to know that some applications may contain viruses or malware that can make some trouble at SAMSUNG GALAXY J2 PRIME like hang or stuck or bricks or frozen or bootloop or LCD touch screen not responsive / responding when installed. This problems also can happen when we install from not safe source like 3th party apps store or offline APK files. What should we do? First we have to try doing soft reset or reboot for clean temporary files and caches. After SAMSUNG GALAXY J2 PRIME can boot again, then please try to install one good antivirus like AVAST or NORTON form Google Play Store, it is free to install. If the problems still happen, then we have to do hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from SAMSUNG GALAXY J2 PRIME.


How to Force Shutdown or Force Soft Reset or Reboot or Restart SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) ?

After installing several applications, sometime our SAMSUNG GALAXY J2 PRIME get some trouble such as hang or LCD screen not responding with our finger touch, then we can try to repair SAMSUNG GALAXY J2 PRIME with try to do soft reset or reboot to clean temporary files and restart all running applications. Please press and hold POWER button until SAMSUNG GALAXY J2 PRIME shutdown or turn off by itself. This process will not remove any important data, therefore we can do this process anytime we want. If our SAMSUNG GALAXY J2 PRIME can work without problems, but we want to clear temporary files and caches then we can press and hold POWER button until pop-up menu appear, then choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G)?

We can use microSD external card to copy or move important files using File Manager applications. If our SAMSUNG GALAXY J2 PRIME has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.



#Option 1, How to Hard Reset SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) with software menu:

  2. Make sure SAMSUNG GALAXY J2 PRIME battery already charge properly
  3. Go to menu: Setting > Backup & Reset > Factory data reset > Reset device
  4. Choose Erase Everything
  5. SAMSUNG GALAXY J2 PRIME will do the process to Master Reset to Factory Default


hard reset samsung galaxy j2 prime

#Option 2, How to Hard Reset SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) with Hardware key button:

  1. Make sure the battery of SAMSUNG GALAXY J2 PRIME charge properly
  3. Press and hold together : Power Button + Volume Up + Home Button 
  4. If the button at number 3 not work, we can try with press and hold together Power Button + Volume Up Button
  5. If we see the menu at LCD screen, choose Wipe Data/Factory Reset with Volume Button to select and use Power Button to ok or enter.
  6. The SAMSUNG GALAXY J2 PRIME will doing the process of restoring to factory default.


How to Restore and Reinstall Clean Android Operating system / firmware at SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) (Reformat) ?

We do not think about preparing operating system when the first time use SAMSUNG GALAXY J2 PRIME, because this phone has already installed with Android Marshmallow for factory default operating system. But the problems will happen at this OS when we install not safe applications or if some apps crash, this can make SAMSUNG GALAXY J2 PRIME operating system become corrupt or damage that can make this phone become work not normal. If we get this problems then we have to reinstall or reformat with factory default operating system. First we have to know, that clean factory default Android operating system already saved safely inside SAMSUNG GALAXY J2 PRIME ROM or internal memory. Therefore we do not need to copy or connect with other device. Just follow simple steps to hard reset above, then clean factory default Android operating system will be reinstall automatically at SAMSUNG GALAXY J2 PRIME.


How to Unlock or Fix or Bypass or Solutions for SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) forgot password code or security lock screen pattern or pin (lost password)?


As standard smartphone, SAMSUNG GALAXY J2 PRIME use 8 megapixel main camera at back side of body and 5 megapixel at front camera, but for all selfie photography, the important features at SAMSUNG GALAXY J2 PRIME front camera is include with LED flash light to help take pictures at low light conditions. Our SAMSUNG GALAXY J2 PRIME will have several important data and private pictures, therefore we have to secure all data inside this phone using screen lock. SAMSUNG GALAXY J2 PRIME does not have fingerprint sensor but we can activate other options like screen lock pattern or password pin protections. This security can become trouble when we forget the answer. What should we do? Do not worry, because we can bypass or unlock forgot security screen lock pattern or password pin protections using Google account. Please turn ON this phone, when it ask for security answer, try to give several time wrong answer continuously until our SAMSUNG GALAXY J2 PRIME locked or freezing 30 seconds, at this time we can find Forgot Password / Pattern button. Press this button to type our Gmail username and password that we have already signed-in before. If we can not access our Gmail account, then we have to do hard reset using hardware button combination key.



This is the way to help for unlock or bypass forgotten security protection at SAMSUNG GALAXY J2 PRIME. Although we are sure about our security protection, but sometime we can forget about it. When we give the security protection at our SAMSUNG GALAXY J2 PRIME, it also give step to put our own PIN / PASSWORD as BACKUP PASSWORD / PIN. This backup PIN use to bypass or unlock forgotten security code later. Use above steps to unlock forgot password or screen lock pattern security protection using Google account or Gmail username and password.


How to Improve Performance SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) to run more faster?

To make SAMSUNG GALAXY J2 PRIME price cheaper, then Samsung use low price processor with Mediatek MT6737T, this can work with Quad-core 1.4 GHz Cortex-A53 CPU which fine to run some important applications. How about playing games, SAMSUNG GALAXY J2 PRIME also can play games without trouble because this phone have dedicated GPU (graphic processor unit) Mali-T720MP2. But why some users get slowly trouble at SAMSUNG GALAXY J2 PRIME? Usually because applications trouble. This phone have limited RAM at 1.5 GB RAM for multitasking applications. We have to know that some applications which installed from Google Play Store will keep run in the background to wait data update, like social media or chatting or games. If many of them run together, then our SAMSUNG GALAXY J2 PRIME RAM and processor resources will become insufficient and make this phone run slowly. We have to uninstall some not use applications. If we want to make our SAMSUNG GALAXY J2 PRIME run faster again like new, then please consider to do hard reset or master format.


Is That Any Secret Code for Doing Format SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G)?

There is no secret hidden code for SAMSUNG GALAXY J2 PRIME to make it back to factory default. Do the options above to hard reset it.


How to Format or Erase Phone Memory at SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) ?

There are two phone memory type at SAMSUNG GALAXY J2 PRIME, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SAMSUNG GALAXY J2 PRIME as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Upgrade SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) to Android Nougat Update?

When the time we make this information, there are no Android Nougat version 7 for SAMSUNG GALAXY J2 PRIME. However, this phone already use good performance Android Marshmallow.


How to Make Battery of SAMSUNG GALAXY J2 PRIME (G532M / G532F / G532G) Stronger, Life Longer and Not Fast to Drain ?

The battery which is ship together inside SAMSUNG GALAXY J2 PRIME using 2600 mAh capacity. It is better to have more bigger battery for 5 inches LCD screen smartphone, especially when we have dual simcard active together, and watching movie or playing games for several hours, then SAMSUNG GALAXY J2 PRIME battery will not enough for full one day without recharge. We have to do some adjustment like make LCD screen brightness as low as possible. Other setting that we have to tweak are disable all not use connections like GPS or Bluetooth or Wifi, because these connections still active although at standby state. If some applications need to use GPS to determine locations, then please setting to use or activate battery saving mode from menu Setting > Location > Battery saving (turn off High accuracy).


Latest Discussions & Share Information:

[Q] I've done hard reset om my nephew's Samsung J2 prime to free up some space. I managed to free the phone storage from 8GB/8GB to 4.3GB/8GB. The sad part is the apps are no longer working. (Internet has stopped working, Google play has stopped working, etc.) Having that problem I can no longer enter Accessibility. Can you help me what other steps should I do?
[A] Hi, maybe you should try to do hard reset one more time using menu Setting if your Samsung Galaxy J2 Prime still can work on that menu. If not, we suggest to reformat one more time using hardware button combination key like steps at #Option 2 above. For testing purpose, please do not sign-in with previous Google account on phone account. But you still have to verified with previous Google account to by pass FRP.

[Q] After doing a hard reset using the vombination of the button what will happen ?plss full reply me and give me a tips. Second question,is it using internet connection? Then is it using google or gmail account?
[A] Hi, please follow steps to hard reset above using hardware button combination key like steps at #option 2 above. It will reformat your Samsung Galaxy J2 Prime operating system to factory default. You will see menu options to hard wipe all data to choose using volume button up and down. When processing hard reset, Internet connection is not required. But, this phone already use Android 6 that has FRP (factory reset protection) for protect our phone when force hard reset or lost. We have to verified using previous Google account to make sure this phone is really belong to us. At this time, your Samsung Galaxy J2 Prime will need to connect with Internet. You can use GSM simcard that already has Internet subscription or use Wifi connection that scanned after hard reset. This phone can not work if you can not bypass the FRP by verified with previous Google account / Gmail username and password that has been signed in before.

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