Tips and tricks to fix SONY XPERIA XZ2 (H8266, H8296) and SONY XPERIA XZ2 PREMIUM problems. These phones have same processor using Qualcomm SDM845 Snapdragon 845 which can run at Octa Core CPU. The main differences between SONY XPERIA XZ2 vs SONY XPERIA XZ2 PREMIUM are at :

  • LCD Screen at SONY XPERIA XZ2 5.7″ with maximum resolution 1080 x 2160 pixels, while SONY XPERIA XZ2 PREMIUM use 5.8″ with maximum 3840 x 2160 pixels.
  • Main camera at SONY XPERIA XZ2 use single camera 19 MP f/2.0 and front camera 5 megapixel, while SONY XPERIA XZ2 PREMIUM use dual camera 19 MP f/1.8 + 12 MP B/W f/1.6 and front camera 13 megapixel.
  • Battery at SONY XPERIA XZ2 use 3180 mAh capacity, while SONY XPERIA XZ2 PREMIUM use 3540 mAh capacity.

The first time release in the market, this phone already use Android Oreo version 8 as factory default operating system. This phone have 2 options base by single or dual simcard slot. If we choose dual simcard, then the second simcard is hybrid, it mean that we can use the second simcard slot either for network provider or use for external memory MicroSD maximum 400 GB. Find more review and information about how to solve troubles of SONY XPERIA XZ2 (PREMIUM) at www.hard-reset.org community.

 

Advantage of SONY XPERIA XZ2 (PREMIUM) Specifications:

LCD Screen 5.7 inches for SONY XPERIA XZ2
LCD Screen 5.8 inches for SONY XPERIA XZ2 PREMIUM
IPS touch screen LCD screen
Internal memory 64 GB with 4 GB or 6 GB RAM
External memory microSD, up to 400 GB share with simcard slot 2
Main Camera 19 MP (f/2.0, 25mm, 1/2.3″, 1.22µm)
Main Camera Dual 19 MP (f/1.8, 25mm, 1/2.3″, 1.22µm) + 12 MP B/W (f/1.6, 1/2.3″, 1.55µm)
Main Camera features Gyro EIS, predictive phase detection and laser autofocus, LED flash
Front Camera 5 MP for selfie photography SONY XPERIA XZ2
Front Camera 13 MP + 8 MP for selfie photography SONY XPERIA XZ2 PREMIUM
Processor Octa-core 2.7 GHz Kryo 385 Gold & 1.7 GHz Kryo 385 Silver
GPU Adreno 630
Operating system Android Oreo version 8.0
Battery Li-Ion 3180 mAh for SONY XPERIA XZ2
Battery Li-Ion 3540 mAh for SONY XPERIA XZ2 PREMIUM

 

 

How to Fix or Problem Solving for Recovery SONY XPERIA XZ2 (PREMIUM) hang or not responding or malfunctions or stuck or freezing or bricked ?

This phone have big internal memory as 64 GB, but we will not get full capacity, because some space also use for install operating system and some Sony factory default applications. The free storage still big enough to install other interesting apps from Google Play Store like Instagram, Telegram, Whatsapp, Facebook, WeChat, Viber, Snapchat, Line Messenger, Skype, Blackberry Messenger (BBM). Google try to help users to know which are safe applications or not, by give mark at safe apps with Verified by Play Protect information when we installing new or not famous applications, because some of them may contain viruses or malware that can make trouble at our SONY XPERIA XZ2 (PREMIUM) such as hang or stuck or bricks or LCD touch screen not responsive or can not run with our finger touch.

What have we do when we got this trouble? First we have to remove temporary files and caches inside this phone by doing soft reset. After our SONY XPERIA XZ2 (PREMIUM) can run again, then please try to download one good antivirus like NORTON or AVAST. It will scan all installed applications and give recommendation if there are some high-risk setting. If the problems still happen, then next steps is doing hard reset or master format. Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will remove all Google account from SONY XPERIA XZ2 (PREMIUM). For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.

 

How to Force Shutdown or Force Soft Reset or Reboot or Restart SONY XPERIA XZ2 (PREMIUM) ?

This phone is premium smartphone, therefore we do not need to do soft reset very often. But maybe after we install many applications, sometime they will crash or corrupt that can make some troubles at our SONY XPERIA XZ2 (PREMIUM) like act not normal or hang or LCD touch screen not responsive with our finger touch. At this time we have to try clean temporary files and caches inside this phone. Please press and hold POWER button until SONY XPERIA XZ2 (PREMIUM) shutdown or turn off by itself. If it is not work, then try to press and hold POWER + VOLUME DOWN together until shutdown. After it totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SONY XPERIA XZ2 (PREMIUM) still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.

 

 

How to backup data or Contact at SONY XPERIA XZ2 (PREMIUM)?

We can use microSD external card to copy or move important files using File Manager applications. If our SONY XPERIA XZ2 (PREMIUM) has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.

 

#Option 1, Hard Reset SONY XPERIA XZ2 (PREMIUM) with Software Menu:

  1. Make sure the battery is charge properly
  2. Turn on SONY XPERIA XZ2 (PREMIUM) smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone 
  5. Choose Erase everything to continue and confirm you ready to do the format SONY XPERIA XZ2 (PREMIUM)
  6. The SONY XPERIA XZ2 (PREMIUM) will continue the step until ready to use in clean factory default.

 

#Option 2, Hard Reset SONY XPERIA XZ2 (PREMIUM) with Flashtool applications:

  1. Flashtool in the applications from Sony can be download from Sony website.
  2. Flashtool software need to  installed in our computer and ready with USB data cable
  3. Make sure SONY XPERIA XZ2 (PREMIUM) battery is charge properly or full charge
  4. Power off SONY XPERIA XZ2 (PREMIUM)
  5. Boot SONY XPERIA XZ2 (PREMIUM) to flashmode with using: Volume Down Button and connect to USB cable at No.1 above
  6. Follow the menu at our computer display, it is easy to understand the steps.

 

hard reset sony xperia xz2 premium

#Option 3, Hard Reset SONY XPERIA XZ2 (PREMIUM) with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the SONY XPERIA XZ2 (PREMIUM)
  4. Press and Hold together: Power Button + Volume Up Button for several seconds
  5. Follow the menu at LCD screen to continue the hard reset SONY XPERIA XZ2 (PREMIUM)

 

 

#Option 4, Hard Reset SONY XPERIA XZ2 (PREMIUM) with PC Companion Software from Computer (software repair)

  1. Please Make Sure the Battery not Empty
  2. PC Companion is default applications for Sony Smartphone which can be download from Sony Website
  3. After install at our computer, open PC Companion Applications
  4. Before connect to phone, please choose Phone Update and follow several step at PC Companion
  5. At some menu, PC Companion will tell us how to connect the phone with PC Companion using USB cable and press the Volume Down button
  6. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA XZ2 (PREMIUM) to factory default Android operating system.

 

How to Unlock or Fix or Bypass or Solutions for SONY XPERIA XZ2 (PREMIUM) forgot password code or security lock screen pattern or pin (lost password)?

We already know that Sony have good sensor product which also use at some other brand. SONY XPERIA XZ2 (PREMIUM) also give good camera result either with single 19 megapixel main camera at SONY XPERIA XZ2 or dual 19 megapixel + 12 megapixel main camera at SONY XPERIA XZ2 PREMIUM. We will have many private pictures or videos which not necessary to see by other unauthorized people. We have to secure our confidential data when this phone away from us or stolen or lost. The fingerprint is available at phone, it is located at back side of body. We recommended to activate this features by register our fingerprint several time to make it recognize for unlock SONY XPERIA XZ2 (PREMIUM). The fingerprint also work together with screen lock pattern when this phone can not unlock using fingerprint. Some users does not like to use fingerprint, then we can activate only screen lock pattern or password pin protections. The problems will start happen when we can not unlock this phone or forgot security answer or fingerprint sensor cannot recognize our fingerprint to unlock. What should we do?

Do not worry about this trouble, because Android already give solutions when we forgot security screen lock pattern or password pin protections using Google account to unlock it. Please turn on this phone, when it ask for security answer, then please try to give several time wrong answer continuously until SONY XPERIA XZ2 (PREMIUM) locked or freezing about 30 seconds. At this situations we can find Forgot Password / Pattern button. Press this button, to give our Gmail username and password account that we have already signed-in before. If we still can not access Gmail account, then we have to do hard reset using hardware button combination key above.

 

Is That Any Secret Code for Doing Format SONY XPERIA XZ2 (PREMIUM) ?

There is no secret hidden code for SONY XPERIA XZ2 (PREMIUM) to make it back to factory default. Do the options above to hard reset it.

 

How to Format or Erase Phone Memory at SONY XPERIA XZ2 (PREMIUM) ?

There are two phone memory type at SONY XPERIA XZ2 (PREMIUM), one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SONY XPERIA XZ2 (PREMIUM) as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.

 

How to Make Battery of SONY XPERIA XZ2 (PREMIUM) Stronger, Life Longer and Not Fast to Drain ?

The battery of SONY XPERIA XZ2 (PREMIUM) is already big enough to make it work for full one day. Both type have more then 3000 mAh battery capacity. The battery is not removable, therefore for some heavy users which have many social media group chat or watch movie several hours or playing games too much, then we can not replace with bigger battery capacity. Therefore we recommended to do some adjustment like make LCD screen brightness as low as possible. We also recommended to disable all not use connection like GPS or Bluetooth or Wifi or NFC. Just activate one by one when we want to use that connections. Some applications will need to know our locations like main camera apps, then please activate GPS battery saving mode from menu Setting.