Solutions, tips and tricks for troubleshoot LG G PRO 2 (F350 / D837 / D838) problems. LG G PRO 2 (F350 / D837 / D838) can be said as phablet because it have big screen if compare by usual smartphone, the LCD screen as big as 5.9 inches or near 6 inches big. The specifications for processor speed and ram is quiet big as Quad Core at 2.26Gh with Qualcomm processor and have 3 GB RAM for more multitasking applications.


What is Advantage of  LG G PRO 2 (F350 / D837 / D838) Specifications:

4G LTE (D837/D838)
LCD 5.9 inches screen
Corning Gorilla Glass 3 Protection
Internal memory 16GB and 32 GB
Main Camera 13 MP, 4208 x 3120 pixels, autofocus, LED flash
Front Camera for Video Conference at 2.1MP
Processor Quad-core 2.26 GHz Krait 400
GPU Adreno 330
Operating system Android OS, v4.4.2 (Kitkat)
Battery Li-Po 3200 mAh



How to Fix or Problem Solving for Recovery LG G PRO 2 (F350 / D837 / D838) hang or not responding or malfunctions or stuck or freezing or bricked ?

With high specification of LG G PRO 2, we can download many applications from Google Play Store, such as Games or Apps or Entertainment player move or music. There are hundred thousand of applications at Google Play Store, but some little about of them are not created seriously or not compatible with some phone include LG G PRO 2 (F350 / D837 / D838). Therefore, if we download and installed that applications, then the phone might get trouble like hang or stuck or bricks or LCD touch screen not responding when we run an applications. In this situations, we should do force soft reset or force reboot or restart LG G PRO 2 (F350 / D837 / D838) to remove some temporary files or cache which make the phone become hang or stuck. If the soft reset still not fix the problem, then we have to do hard reset or master format. Please do backup all important data, because doing hard reset or master format will wipe or erase or remove all important data from our phone.


How to Soft Reset or Reboot or Restart LG G PRO 2 (F350 / D837 / D838) ?

What should we do when our LG G PRO 2 (F350 / D837 / D838) get stuck or hang in the middle of running applications? The first steps that we should force soft reset or force restart the phone. The very easy steps to soft reset is remove the battery of LG G PRO 2, wait for about 5 seconds then put again the battery at the right positions. Press Power button to turn ON the phone and wait until ready to use. Soft reset or reboot or restart at normal situations can do anytime by pressing Power Button for several seconds until the pop-up menu appear and choose Reboot / Restart to finish soft reset. This steps is safe to do anytime, because our important data will not remove or still saved at internal or external memory safely.


#Option 1, Hard Reset LG G PRO 2 (F350 / D837 / D838) with software menu

  1. Turn on the LG G PRO 2 (F350 / D837 / D838)
  2. Make sure the battery is not empty
  3. Backup important data at LG G PRO 2 (F350 / D837 / D838) because all data and applications will be erase or delete
  4. Go to Menu :  Setting > Backup and Reset > Factory Data Reset
  5. Choose : Reset Device > Delete all
  6. The LG G PRO 2 (F350 / D837 / D838) will do the master reset process.



#Option 2, Hard Reset LG G PRO 2 (F350 / D837 / D838) Factory Default using Hardware Secret Button Key

In some conditions, we can not do anything at LG G PRO 2 (F350 / D837 / D838) touch screen or frozen in some state. So we can not access reset menu like Option #1, do not worry, because we can do hard reset LG G PRO 2 (F350 / D837 / D838) with hardware key button :

  1. Turn off the LG G PRO 2 (F350 / D837 / D838)
  2. Make sure the battery LG G PRO 2 (F350 / D837 / D838) already full or more than 50%
  3. Press together and hold the Power Button + Volume Down Button
  4. If the Logo appear, then release all button, after that continue with press again Volume Up Button + Volume Down Button together then we are already at Recovery mode
  5. Choose wipe data/factory reset using Volume Button, and press Power Button to Enter or OK
  6. The LG G PRO 2 (F350 / D837 / D838) will continue master reset, wait for several minutes until the the phone start like new again.


How to Restore and Reinstall Clean Android Operating system / firmware at LG G PRO 2 (F350 / D837 / D838) ?

We can use LG G PRO 2 (F350 / D837 / D838) for daily activity without any problem because the specifications is fast and good with big memory RAM. But some wrong setting or applications crash can make the LG G PRO 2 (F350 / D837 / D838) operating system or firmware become damage or broken. However, we should do reinstall or restore factory default operating system or firmware at this phone. First of all, we have to know that the clean factory default Android operating system file source already saved safely inside LG G PRO 2 (F350 / D837 / D838) ROM or Internal memory. Therefore, we do not need to copy any files or connect our phone to any other gadget while doing reinstall or restore the factory default operating system. Please follow the hard reset steps above, then the file source of clean operating system or firmware will be reinstall automatically at LG G PRO 2 (F350 / D837 / D838).


How to Unlock or Fix or Bypass or Solutions for LG G PRO 2 (F350 / D837 / D838) forgot password code or security lock screen pattern or pin (lost password)?

We always recommended for Android user to give more protections, this is also happen for LG G PRO 2 (F350 / D837 / D838) users for give security protection. Some of us do not want any of our files inside this phone can be read or see by unauthorized person. There are several native security protections LG also have Knock Lock protection, but we recommended to use screen lock pattern or password pin protections. Many problem happen with security protections because we forgot the answer or password pin or screen lock pattern protections. How to unlock or bypass forgotten security protection at LG G PRO 2 (F350 / D837 / D838)? Android already have steps for unlock or bypass forgotten security password or screen lock pattern protection by using Google account or Gmail username and password that we have already sign in at the first time we use this phone. LG also have Please do several time wrong answer of that protections continuously until the phone locked or freeze for 30 seconds, at this time we can find Forgot Password / Pattern button to bring us unlock forgotten answer using Gmail account. How about if we can not access Google account? Then we have to do hard reset with hardware button key above.



How to Improve Performance LG G PRO 2 (F350 / D837 / D838) to make run more faster?

By default the specification of LG G PRO 2 (F350 / D837 / D838) is fast and more than enough to do many multitasking, but we should know that this phone still have limitation of performance especially when we abuse the hardware like install many applications and let it run together in the background. Some applications from Google Play Store will keep running after we finish installed it, because some of them need to do communications with the server or wait for some command. App running applications need some amount of RAM and also use processor resources when doing their job, if there are many applications run together, then the RAM and processor resources will be working hard and it will make the LG G PRO 2 (F350 / D837 / D838) run more slowly. Therefore, please try to remove or uninstall some not use applications. But if we want to make our LG G PRO 2 (F350 / D837 / D838) performance run faster again like new, then we have to consider doing hard reset or master format, of course after doing necessary data backup.


Is that any other secret code of hard reset LG G PRO 2 (F350 / D837 / D838)?

At this moment, there is no other secret code or secret key to do the factory reset of LG G PRO 2 (F350 / D837 / D838). Just try to do the hard reset above.


How to Synchronize LG G PRO 2 (F350 / D837 / D838) To Backup  Photo, Movie, Music, Contact, Calendar to Computer or PC?

You should download LG PC Suite applications from LG PC Suite Website. After that install at your PC and connect your LG G Pro 2 with USB Cable to computer which already run LG PC Suite applications, after that follow the menu from LG PC Suite computer to backup all important data.


Latest Discussions & Share Information:

[Q] hi ?? i have a problem on my LG F350L korean version ..... The mobile was open but he cannot connect to internet ..... Some help please😢😢
[A] Hi, we suggest to reformat your LG G Pro 2 operating system to factory default. If still can not work, then please consult with LG authorized service center to make sure whether your LG G Pro 2 is locked to some operator or not.

[Q] Hi. I Forgot my pin. So, my LG D838 needs to do a HARD RESET. but when I do a HARD reset. I ca't understand because the language is korean 🙁
[A] Hi, we have never got that problems. However, you should try to find Language meaning at that menu while performing hard reset. Using another Android smartphone is recommended to capture the Korean text and translate to English by taking the pictures.

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