Tips and tricks to fix SONY XPERIA 1 II (MARK TWO) problems. This flagship smartphone from Sony which have full screen 6.5 inches OLED LCD with 4K resolutions at 1644 x 3840 pixels and protected by Corning Gorilla Glass 6. This phone have IP65/IP68 for dust or water resistant certified to make it keep working inside 1.5 m water for about 30 minutes continuously.

When the first time release in the market, SONY XPERIA 1 II use Android 10.0 as factory default operating system. This phone powered by high end fast Qualcomm processor SM8250 Snapdragon 865 together with Adreno 650. SONY XPERIA 1 II (MARK TWO) have good quality fast and accurate Dual Photo Diode Sensor with 12 megapixel main camera at 1/1.7″ sensor size. Some users get issue with SONY XPERIA 1 II, therefore we will try to give more solutions, review and information about how to solve SONY XPERIA 1 II (MARK TWO) at www.hard-reset.org community.

 

What are Advantages of SONY XPERIA 1 II Specifications and Features ?

  • Network GSM 3G HSDPA or with 4G LTE or 5G Dual simcard
  • LCD 6.5 inches 21:9 aspect ratio
  • Octa-core 1×2.84 GHz Kryo 585 & 3×2.42 GHz Kryo 585 & 4×1.8 GHz Kryo 585
  • GPU Adreno 650
  • Bluetooth / GPS / Wifi / NFC
  • Memory Internal 256 GB with 8 GB RAM
  • Main Camera Quad 12 MP f/1.7 + 12 MP f/2.4 + 12 MP f/2.2 + 0.3 MP TOF 3D
  • Main Camera Features autofocus, LED flash
  • Front Camera 8 MP for video conference and selfie photography
  • Operating System Android 10.0
  • Battery Li-Po 4000 mAh

 

 

How to Fix or Problem Solving for Recovery SONY XPERIA 1 II hang or not responding or malfunctions or stuck or freezing or bricked ?

SONY XPERIA 1 II (MARK TWO) is high-end smartphone with big internal memory 256 GB and big RAM at 8 GB. Because this phone have beautiful photo result, then we will take many photos and videos, therefore we suggest to add external memory using fast speed MicroSDXC for photos and videos storage. However, having 256 GB will make this phone enough to install many important applications like Facebook, Whatsapp, WeChat, Line Messenger, Zoom and some other more.

Beside good apps, we also have to know that some bad applications also available inside Google Play Store, especially new or not famous applications. They can act like antivirus or security software. Therefore we suggest to read as many user review as possible if we must install that apps. Otherwise, our SONY XPERIA 1 II will get troubles such as become slowly or hang or stuck or broken or frozen or LCD touch screen not responsive. These kind of apps will not get Verified by Play Protect information / icon.

What do we have to do? First we have to remove temporary files and caches inside this phone by doing soft reset. After our SONY XPERIA 1 II can run again, then please try to download one good antivirus like NORTON or AVAST. It will scan all installed applications and give recommendation if there are some high-risk setting. If the problems still happen, then next steps is doing hard reset or master format.

Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will also remove all Google account from SONY XPERIA 1 II. For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.

 

How to Choose Free Antivirus For Sony Android Smartphone

 

How to Force Shutdown or Force Soft Reset or Reboot or Restart SONY XPERIA 1 II ?

 

Restart or soft reset is very important to remove temporary files and caches from SONY XPERIA 1 II (MARK TWO). Please follow these steps to force soft reset or reboot when the phone stuck or freezing:

  • Press and hold together Power Button + Volume Up Button
  • Wait until Vibrate and then Release All Button
  • Then SONY XPERIA 1 II will reboot or restart
  • If we continue press that button above, then SONY XPERIA 1 II will turn off

After this phone totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SONY XPERIA 1 II still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.

 

How to backup data or Contact at SONY XPERIA 1 II?

We can use microSD external card to copy or move important files using File Manager applications. If our SONY XPERIA 1 II has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.

 

Please note: These options bellow may not work for some devices because of firmware update version or hardware troubles or some other possibilities.

#Option 1, Hard Reset SONY XPERIA 1 II with Software Menu:

  1. Make sure the battery is charge properly
  2. Turn on SONY XPERIA 1 II smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone 
  5. Choose Erase everything to continue and confirm you ready to do the format SONY XPERIA 1 II
  6. The SONY XPERIA 1 II will continue the step until ready to use in clean factory default.

 

#Option 2, Hard Reset SONY XPERIA 1 II with Flashtool applications:

 

  1. Flashtool in the applications from Sony can be download from Sony website.
  2. Flashtool software need to  installed in our computer and ready with USB data cable
  3. Make sure SONY XPERIA 1 II battery is charge properly or full charge
  4. Power off SONY XPERIA 1 II
  5. Boot SONY XPERIA 1 II to flashmode with using: Volume Down Button and connect to USB cable at No.1 above
  6. Follow the menu at our computer display, it is easy to understand the steps.

 

hard reset sony xperia 1 II (mark two)

#Option 3, Hard Reset SONY XPERIA 1 II with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the SONY XPERIA 1 II
  4. Press and Hold together: Power Button + Volume Up Button for several seconds
  5. Follow the menu at LCD screen to continue the hard reset SONY XPERIA 1 II

 

#Option 4, Hard Reset SONY XPERIA 1 II with PC Companion Software from Computer (software repair)

  1. Please Make Sure the Battery not Empty
  2. PC Companion is default applications for Sony Smartphone which can be download from Sony Website
  3. After install at our computer, open PC Companion Applications
  4. Before connect to phone, please choose Phone Update and follow several step at PC Companion
  5. At some menu, PC Companion will tell us how to connect the phone with PC Companion using USB cable and press the Volume Down button
  6. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA 1 II to factory default Android operating system.

 

How to Unlock or Fix or Bypass or Solutions for SONY XPERIA 1 II forgot password code or security lock screen pattern or pin (lost password)?

SONY XPERIA 1 II camera use Sony own sensor with four camera at back side of body. We can have 12 megapixel for standard wide + 12 megapixel for telephoto with 3x optical zoom and have Optical Image Stabilization + 12 megapixel 124 degree ultrawide + 0.3 TOF 3D camera for DOF or Bokeh Effect. Some photos maybe private, therefore we have to secure all important data from unauthorized people when SONY XPERIA 1 II (MARK TWO) away from us or lost or stolen.

Fingerprint is available at SONY XPERIA 1 II, located at side body. Beside fingerprint, we also can use 8 megapixel front camera for face unlock recognizing. After first protections finish to register, then we have to choose secondary protections like screen lock pattern or password pin protections for backup. The problems will start happen when we can not unlock this phone or forgot security answer or fingerprint sensor cannot recognize our fingerprint to unlock. What should we do?

Do not worry, because we can do hard reset or reformat using one of following steps above. SONY XPERIA 1 II already use latest version of Android operating system. This version has improvement with FRP or Factory Reset Protections. What is the importance of using FRP? When our phone lost or stolen, the unauthorized people will try to do hard reset or master format. Once this phone force to hard reset or reformatted, then we have to proved as the original owner, by Verify your account with previous Google Account. Therefore we have to keep carefully our Gmail username and password. Please use Forgot Email link if we can not access or forget our Google username and password.

 

Is That Any Secret Code for Doing Format SONY XPERIA 1 II ?

There is no secret hidden code for SONY XPERIA 1 II to make it back to factory default. Do the options above to hard reset it.

 

How to Format or Erase Phone Memory at SONY XPERIA 1 II ?

There are two phone memory type at SONY XPERIA 1 II, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SONY XPERIA 1 II as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.

 

How to Make Battery of SONY XPERIA 1 II Stronger, Life Longer and Not Fast to Drain ?

SONY XPERIA 1 II (Mark Two) have low power processor Qualcomm SM8250 Snapdragon 865 with 7 nm+ technology. It can make 4000 mAh battery work more longer. However, if we use this phone too much for watch movie or playing games, then the battery will not enough. We have to do some adjustment like make LCD screen not too bright and disable all not use connections like NFC or Wifi or GPS or Bluetooth. This phone have Fast charging 21 W and fast wireless charging 11 W for recharge when the battery is empty.

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