Tips and tricks to fix SONY XPERIA 5 II problems. This is high-end smartphone that use 5G connection because it is powered by 5G processor Qualcomm SM8250 Snapdragon 865 5G. It is work together with dedicated GPU (graphic processor unit) Adreno 650 for fast graphic rendering. The first OS use Android 10. This phone comes with IP65/IP68 rating for water resistance that very needed at this pandemic situations to wash our phone after go back home.

The screen use OLED 6.1 inches with smooth 120 Hz refresh rate and Full HD+ resolution. Like other Sony smartphone, the screen use Triluminos display technology. The glass body is use at front and back location and rounded by aluminium frame. If some SONY XPERIA 5 II users get SONY XPERIA 5 Mark Two issues with software or hardware, then we will try to give more solutions, reviews and information about how to solve the problems at community. There are some models code with SO-52A, XQ-AS52, XQ-AS62, XQ-AS72.


What are Advantages of SONY XPERIA 5 II Specifications and Features ?

  • Network GSM 3G HSDPA or with 4G LTE or 5G Single or Dual simcard
  • LCD 6.1 inches 21:9 aspect ratio
  • Octa-core 1×2.84 GHz Kryo 585 & 3×2.42 GHz Kryo 585 & 4×1.8 GHz Kryo 585
  • GPU Adreno 650
  • Bluetooth / GPS / Wifi / NFC
  • Memory Internal 128 GB or 256 GB
  • RAM 8 GB
  • Main Camera Triple 12 MP f/1.7 + 12 MP f/2.4 + 12 MP f/2.2
  • Main Camera Features autofocus, LED flash
  • Front Camera 8 MP for video conference and selfie photography
  • Operating System Android 10.0
  • Battery Li-Po 4000 mAh



How to Fix or Problem Solving for Recovery SONY XPERIA 5 II hang or not responding or malfunctions or stuck or freezing or bricked ?

We can buy SONY XPERIA 5 II (mark II) with 128 GB or 256 GB capacity with different price. We still can use external memory with MicroSDXC that work at secondary simcard slot. There are many games and applications that can work at this phone. But we have to be careful before download new or not famous apps. Why?

Because some of them may contain viruses or malware if installed on our SONY XPERIA 5 II like become slowly or hang or stuck or broken or frozen or LCD touch screen not responsive. These kind of apps will not get Verified by Play Protect information / icon. We suggest to read many user reviews before download any applications.

What do we have to do? First we have to remove temporary files and caches inside this phone by doing soft reset. After our SONY XPERIA 5 II can run again, then please try to download one good antivirus like NORTON or AVAST. It will scan all installed applications and give recommendation if there are some high-risk setting. If the problems still happen, then next steps is doing hard reset or master format.

Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will also remove all Google account from SONY XPERIA 5 II. For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.


How to Choose Free Antivirus For Sony Android Smartphone


How to Force Shutdown or Force Soft Reset or Reboot or Restart SONY XPERIA 5 II ?


Restart or soft reset is very important to remove temporary files and caches from SONY XPERIA 5 II (MARK TWO). Please follow these steps to force soft reset or reboot when the phone stuck or freezing:

  • Press and hold together Power Button + Volume Up Button
  • Wait until Vibrate and then Release All Button
  • Then SONY XPERIA 5 II will reboot or restart
  • If we continue press that button above, then SONY XPERIA 5 II will turn off

After this phone totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SONY XPERIA 5 II still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SONY XPERIA 5 II?

We can use microSD external card to copy or move important files using File Manager applications. If our SONY XPERIA 5 II has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


Please note: These options bellow may not work for some devices because of firmware update version or hardware troubles or some other possibilities.

#Option 1, Hard Reset SONY XPERIA 5 II with Software Menu:

  1. Make sure the battery is charge properly
  2. Turn on SONY XPERIA 5 II smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone 
  5. Choose Erase everything to continue and confirm you ready to do the format SONY XPERIA 5 II
  6. The SONY XPERIA 5 II will continue the step until ready to use in clean factory default.


#Option 2, Hard Reset SONY XPERIA 5 II with Flashtool applications:


  1. Flashtool in the applications from Sony can be download from Sony website.
  2. Flashtool software need to  installed in our computer and ready with USB data cable
  3. Make sure SONY XPERIA 5 II battery is charge properly or full charge
  4. Power off SONY XPERIA 5 II
  5. Boot SONY XPERIA 5 II to flashmode with using: Volume Down Button and connect to USB cable at No.1 above
  6. Follow the menu at our computer display, it is easy to understand the steps.


hard reset sony xperia 5 mark II

#Option 3, Hard Reset SONY XPERIA 5 II with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the SONY XPERIA 5 II
  4. Press and Hold together: Power Button + Volume Up Button for several seconds
  5. Follow the menu at LCD screen to continue the hard reset SONY XPERIA 5 II


#Option 4, Hard Reset SONY XPERIA 5 II with PC Companion Software from Computer (software repair)

  1. Please Make Sure the Battery not Empty
  2. PC Companion is default applications for Sony Smartphone which can be download from Sony Website
  3. After install at our computer, open PC Companion Applications
  4. Before connect to phone, please choose Phone Update and follow several step at PC Companion
  5. At some menu, PC Companion will tell us how to connect the phone with PC Companion using USB cable and press the Volume Down button
  6. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA 5 II to factory default Android operating system.


How to Unlock or Fix or Bypass or Solutions for SONY XPERIA 5 II forgot password code or security lock screen pattern or pin (lost password)?

Sony flagship smartphone always have good camera for take some interesting moment at daily activity. We can use triple rear camera with 12 megapixel for wide + 12 megapixel for telephoto with 3x optical zoom + 12 megapixel 124 degree ultrawide. We need to secure all private photos videos and other important data from unauthorized people, especially when this phone away from us or stolen or lost.

The side body fingerprint sensor is ready to use. We can use 8  megapixel front camera for facial recognizing. We need to choose secondary protection for backup like pin or password or screen lock pattern. Because fingerprint & face detection will not work after SONY XPERIA 5 Mark Two reboot or restart. We have to unlock using secondary protection. The problems will start happen when we can not unlock this phone or forgot security answer or fingerprint sensor cannot recognize our fingerprint to unlock. What should we do?

Do not worry, because we can do hard reset or reformat using one of following steps above. SONY XPERIA 5 II already use latest version of Android operating system. This version has improvement with FRP or Factory Reset Protections. Why this phone use FRP? When our phone lost or stolen, the unauthorized people will try to do hard reset or master format. Once this phone force to hard reset or reformatted, then we have to proved as the original owner, by Verify your account with previous Google Account. Therefore we have to keep carefully our Gmail username and password. Please use Forgot Email link if we can not access or forget our Google username and password.


Is That Any Secret Code for Doing Format SONY XPERIA 5 II ?

There is no secret hidden code for SONY XPERIA 5 II to make it back to factory default. Do the options above to hard reset it.


How to Format or Erase Phone Memory at SONY XPERIA 5 II ?

There are two phone memory type at SONY XPERIA 5 II, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SONY XPERIA 5 II as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Make Battery of SONY XPERIA 5 II Stronger, Life Longer and Not Fast to Drain ?

SONY XPERIA 5 II is also known as SONY XPERIA 5 Mark Two. It has 4000 mAh battery capacity. This battery is sufficient to make it work full one day without recharger. But after we install many applications and use this phone more active, then many users need to prolong the battery usage. Please do some adjustment to make battery work more longer.

We have to make LCD screen brightness as low as possible, because more bright will consume more battery. We also have to turn or or disable all not use connections like GPS or Wifi or NFC or Bluetooth.