Tips and tricks to fix SONY XPERIA PRO problems. This phone can work with 5G connection at dual simcard slot standby together. It is powered by Qualcomm SM8250 Snapdragon 865 5G that has dedicated GPU (graphic processor unit) Adreno 650. It has IP65/IP68 rating for water proof. The first operating system installed with Android 10. It has Micro HDMI port for external monitor.

The screen use OLED 6.5 inches size with Corning Gorilla Glass 6 for scratch protection. Back side body use plastic and rounded with plastic frame. Sony has incredible four rear camera with Zeiss optic features. Some issues with software or hardware happen on SONY XPERIA PRO problems. We will try to give more solutions, reviews and information about how to solve troubles at community.


What are Advantages of SONY XPERIA PRO Specifications and Features ?

  • Network GSM 3G HSDPA or with 4G LTE or 5G Dual simcard
  • LCD 6.5 inches 21:9 aspect ratio
  • Octa-core 1×2.84 GHz Kryo 585 & 3×2.42 GHz Kryo 585 & 4×1.8 GHz Kryo 585
  • GPU Adreno 650
  • Bluetooth / GPS / Wifi / NFC
  • Memory Internal 512 GB with 12 GB RAM
  • Main Camera Quad 12 MP f/1.7 + 12 MP f/2.4 + 12 MP f/2.2 + 0.3 MP TOF 3D
  • Main Camera Features autofocus, LED flash
  • Front Camera 8 MP for video conference and selfie photography
  • Operating System Android 10.0
  • Battery Li-Po 4000 mAh



How to Fix or Problem Solving for Recovery SONY XPERIA PRO hang or not responding or malfunctions or stuck or freezing or bricked ?

This Pro version smartphone has big internal memory at 512 GB capacity. We still can use external memory with MicroSDXC that shared with secondary simcard slot. With Qualcomm SM8250 Snapdragon 865 5G and Adreno 650 GPU, we can install many applications and games from Google Play Store.

Please read many user reviews before install new or not famous applications, because some of them may contain viruses or malware that can make troubles on our SONY XPERIA PRO like become slowly or hang or stuck or broken or frozen or LCD touch screen not responsive. These kind of apps will not get Verified by Play Protect information / icon.

What do we have to do? First we have to remove temporary files and caches inside this phone by doing soft reset. After our SONY XPERIA PRO can run again, then please try to download one good antivirus like NORTON or AVAST. It will scan all installed applications and give recommendation if there are some high-risk setting. If the problems still happen, then next steps is doing hard reset or master format.

Please note, doing hard reset will remove or erase all important data, therefore we have to backup all data first before doing master format. Doing hard reset will also remove all Google account from SONY XPERIA PRO. For safety reasons, please do not install any unknown APK files, because it is very easy to make our phone getting trouble.


How to Choose Free Antivirus For Sony Android Smartphone


How to Force Shutdown or Force Soft Reset or Reboot or Restart SONY XPERIA PRO ?


Restart or soft reset is very important to remove temporary files and caches from SONY XPERIA PRO (MARK TWO). Please follow these steps to force soft reset or reboot when the phone stuck or freezing:

  • Press and hold together Power Button + Volume Up Button
  • Wait until Vibrate and then Release All Button
  • Then SONY XPERIA PRO will reboot or restart
  • If we continue press that button above, then SONY XPERIA PRO will turn off

After this phone totally off, then we can press again POWER button to turn it ON. This process will not remove any important data, therefore we can do this process anytime we want. If our SONY XPERIA PRO still can work properly, but we want to clear temporary files and caches from some applications, then please press and hold POWER button until pop-up menu appear, continue choose Shutdown / Power off / Reboot menu.


How to backup data or Contact at SONY XPERIA PRO?

We can use microSD external card to copy or move important files using File Manager applications. If our SONY XPERIA PRO has already signed in with Google account, by default our contact will be synchronize in the background to Google server. Please make sure we check all contact at Google contact server using Internet browse to make sure backup is done.


Please note: These options bellow may not work for some devices because of firmware update version or hardware troubles or some other possibilities.

#Option 1, Hard Reset SONY XPERIA PRO with Software Menu:

  1. Make sure the battery is charge properly
  2. Turn on SONY XPERIA PRO smartphone
  3. Don’t forget to backup all important data
  4. Go to menu: Setting > Backup & reset > Factory Data Reset > Reset Phone 
  5. Choose Erase everything to continue and confirm you ready to do the format SONY XPERIA PRO
  6. The SONY XPERIA PRO will continue the step until ready to use in clean factory default.


#Option 2, Hard Reset SONY XPERIA PRO with Flashtool applications:


  1. Flashtool in the applications from Sony can be download from Sony website.
  2. Flashtool software need to  installed in our computer and ready with USB data cable
  3. Make sure SONY XPERIA PRO battery is charge properly or full charge
  4. Power off SONY XPERIA PRO
  5. Boot SONY XPERIA PRO to flashmode with using: Volume Down Button and connect to USB cable at No.1 above
  6. Follow the menu at our computer display, it is easy to understand the steps.


hard reset sony xperia pro

#Option 3, Hard Reset SONY XPERIA PRO with Hardware Key Button:

  1. Make sure the battery fully charge
  2. Do not forget to backup all important data
  3. Turn off the SONY XPERIA PRO
  4. Press and Hold together: Power Button + Volume Up Button for several seconds
  5. Follow the menu at LCD screen to continue the hard reset SONY XPERIA PRO


#Option 4, Hard Reset SONY XPERIA PRO with PC Companion Software from Computer (software repair)

  1. Please Make Sure the Battery not Empty
  2. PC Companion is default applications for Sony Smartphone which can be download from Sony Website
  3. After install at our computer, open PC Companion Applications
  4. Before connect to phone, please choose Phone Update and follow several step at PC Companion
  5. At some menu, PC Companion will tell us how to connect the phone with PC Companion using USB cable and press the Volume Down button
  6. Finish the PC Companion step and until it doing Factory Reset to SONY XPERIA PRO to factory default Android operating system.


How to Unlock or Fix or Bypass or Solutions for SONY XPERIA PRO forgot password code or security lock screen pattern or pin (lost password)?

This phone has good specifications. It can help us to support any activity. Therefore we will have many important files and applications. We also will have good quality private photos that taken from quad camera 12 megapixel for standard wide + 12 megapixel for telephoto with 3x optical zoom and have Optical Image Stabilization + 12 megapixel 124 degree ultrawide + 0.3 TOF 3D camera for DOF or Bokeh blur effect. Please secure all data from unauthorized people when SONY XPERIA PRO away from us or stolen or lost.

We can use fingerprint and facial recognizing for protect our phone. We need to choose secondary protection like screen lock pattern or pin or password. Because when we reboot or restart SONY XPERIA PRO, then fingerprint and face unlock can not work. It will ask to open with secondary protection. However, the problems will start happen when we can not unlock this phone or forgot security answer or fingerprint sensor cannot recognize our fingerprint to unlock. What should we do?

Do not worry, because we can do hard reset or reformat using one of following steps above. SONY XPERIA PRO already use latest version of Android operating system. This version has improvement with FRP or Factory Reset Protections. What is the importance of using FRP? When our phone lost or stolen, the unauthorized people will try to do hard reset or master format. Once this phone force to hard reset or reformatted, then we have to proved as the original owner, by Verify your account with previous Google Account. Therefore we have to keep carefully our Gmail username and password. Please use Forgot Email link if we can not access or forget our Google username and password.


Is That Any Secret Code for Doing Format SONY XPERIA PRO ?

There is no secret hidden code for SONY XPERIA PRO to make it back to factory default. Do the options above to hard reset it.


How to Format or Erase Phone Memory at SONY XPERIA PRO ?

There are two phone memory type at SONY XPERIA PRO, one is internal memory and the other one is external memory. If we want to format internal memory phone then we have to do hard reset or reformat the operating system of SONY XPERIA PRO as well. Please use menu setting to do hard reset or reformat using #option 1 above, but make sure to give checkbox mark at Erase Internal SD card / Internal storage. Then it will reformat the factory default operating system and remove or erase any data inside internal memory.

To reformat or wipe or erase all data at external memory, we can use menu Setting > Storage > Erase Internal Storage / SD Card. Please always make sure all data has already backup before reformat or wipe everything, because it is hard to recover formatted / wiped data at internal or external storage.


How to Make Battery of SONY XPERIA PRO Stronger, Life Longer and Not Fast to Drain ?

SONY XPERIA PRO use 4000 mAh non removable battery. It has fast charging 21W technology. If we want to make the battery work more longer, then we need to do some adjustment like disable all not use connections like GPS or NFC or Wifi or Bluetooth. We also have to turn off or close all applications from recent apps. The last thing that we have to do is make LCD screen brightness as low as possible.