Tips and solutions for troubleshot MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 problems.  This phone have 4G LTE high speed data connections, with single or dual simcard GSM-GSM which on together. For make this phone more compact, then it use Nano simcard, smaller than micro simcard. MOTOROLA MOTO X PLAY (DUAL) have 5.5. inches LCD screen with full HD resolutions for better movie view.

 

What is Advantage of  MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 Specifications:

GSM 3G HSDPA & GSM 4G LTE for several models
LCD 5.5 inches with Gorilla Glass 3 screen protection
Internal memory 16 GB / 32 GB with 2 GB RAM
External Memory MicroSD slot maximum 128 GB
Main Camera 21 MP, 5248 x 3936, autofocus, dual-LED (dual tone) flash
Front Camera 5 MP for video conference
Processor 64 bit Octa Core processor: Quad-core 1.7 GHz Cortex-A53 & quad-core 1.0 GHz Cortex-A53
Operating system Android OS, v5.1.1 (Lollipop)
Battery Li-Ion 3630 mAh battery

 

 

How to Fix or Problem Solving for Recovery MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 hang or not responding or malfunctions or stuck or freezing or bricked ?

If we need more storage to install many applications, then we suggest to buy MOTOROLA MOTO X PLAY (DUAL) which have 32 GB internal memory. But please remember, we can not get fully 32 GB internal memory because some capacity use for storage operating system and default applications. If we need more storage for keep or video or music or photo, then this phone can extend up to 64 GB using external microSD card. However, with 16 GB or 32 GB internal memory we can install many interesting free applications from Google Play Store like Facebook, Whatsapp, WeChat, Line Messenger, Blackberry Messenger (BBM), Viber, Skype and many more. But we have to read carefully user review of applications because downloading from Google Play Store, because some apps may not fully compatible with our MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 or may contain viruses or malware. If we install this kind of apps, then our phone can become hang or stuck or bricks or frozen or boot logo loop or LCD touch screen not responsive. The first solutions is try to force reboot or force soft reset or force shutdown to restart all running applications from beginning. After MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 finish booting, we can try to install high rating antivirus from Google Play Store to scan and clean detected malware or viruses. If all solutions are not work, then we have to do hard reset or master format. Please note, doing hard reset or master format will remove all important data, therefore we have to backup all important data before doing hard reset MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563.

 

How to Force Shutdown or Force Soft Reset or Reboot or Restart MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 ?

What should we do when our MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 get hang or LCD touch screen not responding in the middle of running applications? We have to force soft reset or force shutdown or force reboot to clean temporary files and caches. Please press and hold POWER button until MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 shutdown by itself. After this phone totally off, then press POWER button again to turn it ON. This process will finish soft reset or reboot process and will not remove any important data, so we can do this process anytime we want. If we need to clean temporary files or caches when our phone still work normally, then at ON state, press and hold POWER button until pop up menu appear, then choose Shutdown / Power off / Reboot menu.

 

#Option 1, Hard Reset MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 with menu setting:

This is the option that we can do if MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 still can access the menu setting, then try to hard reset MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 with this step:

  1. Turn on the MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563
  2. Please make sure the battery is not empty or charge the until battery full
  3. Make sure you already backup all important data, because it will deleted from MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563
  4. Go to Menu Setting > Backup & reset > Factory Data Reset
  5. Choose Reset Phone, continue with Erase Everything
  6. The MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 will do the master reset until it finish

 

hard reset motorola moto x play

#Option 2, Hard Reset MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 with hardware button key:

In some situations, the LCD of MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 is not responding, or frozen or stuck or blank so nothing happen when we  navigate or touch the MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563, in this step try to hard reset with hardware key by this step:

  1. Make sure you have fully charge the MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 battery (more than 50% or 100% is recommended)
  2. Backup all important data as you can, because all data will be erased
  3. Power off the MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563
  4. First Press Volume Down button about 2 until 3 seconds
  5. Continue with press and release Power Button
  6. If the combination between step 4 and 5 is success then we will see Boot Option in the LCD screen
  7. Navigate menu with Volume Down button to go to Recovery, to choose or enter press Volume Up
  8. In the step at no.7 success, we will see Motorola Logo with exclamation mark
  9. Press hand hold Volume Up button for about 15 seconds (do not release Volume Up button after 15 seconds)  continue directly with press Power Button
  10. We will see Menu at LCD screen
  11. Follow the menu option and use Volume Up and Volume Down to navigation, and press Power Button to Enter or OK
  12. After finish formatting or hard reset, the MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 will restart from beginning again

 

How to Restore and Reinstall Clean Android Operating system / firmware at MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 (Reformat) ?

What is default operating system of MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563. At the first time this phone release in the market, MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 use Android Lollipop, it will get several firmware update using OTA when available from Motorola server. Sometime, after we install many applications from Google Play Store, the operating system can become damaged or corrupted that make MOTOROLA MOTO X PLAY (DUAL) become strange. We have to reformat or reinstall with factory default Android operating system. We have to known, that clean factory default Android operating system or firmware file source already saved safely inside MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 ROM or internal memory, so we do not need to copy or connect from other device. Just follow simple steps to hard reset above, then clean factory default Android operating system will reinstall automatically.

 

How to Unlock or Fix or Bypass or Solutions for MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 forgot password code or security lock screen pattern or pin (lost password)?

With IP52 certified the MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 have Water resistance capabilities. This phone also have good main camera with 21 megapixel to take our important pictures. We need to keep our data always secure by give security protections. We usually use screen lock pattern because it is more easy to open, some users also like to use password pin protections. What should we do when we forgot MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 password or pattern protections? Do not worry, because we can bypass or unlock forgot security screen lock pattern or password pin protections using Google account. When MOTOROLA MOTO X PLAY (DUAL) ON and ask the answer, then please try give several time wrong answer continuously until this phone locked or freezing 30 seconds. At this time we can find Forgot Password / Pattern button, press this help button to bypass or unlock using Gmail username and password that we have already signed-in before. If we still can not access our Gmail account, then we have to do hard reset MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 using hardware button combination key.

 

How to Improve Performance MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 to make run more faster?

Some benchmark review of performance MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 give good result, especially because this phone use Qualcomm Snapdragon 615 with double quad core (octa core) processor at Quad-core 1.7 GHz Cortex-A53 & quad-core 1.0 GHz Cortex-A53, this phone also can play 3D HD games without lagging because it have dedicated GPU Adreno 405. But some users get slowly performance problems at their MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563. Usually this problems happen because our phone get limited resources. This phone have 2 GB RAM, some applications that we install from Google Play Store may keep run in the background to wait data update or command. All apps will need some amount of RAM, if many of them work together, then our MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 processor and RAM resources will be insufficient and make this phone work slowly, because it have to try force close some not use applications, therefore we have to uninstall some not important applications from our phone. If we want to make our MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 performance run faster again like new, then please consider to do hard reset or master format.

 

Is That Any Secret Code for Doing Format MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 ?

There is no secret hidden code for MOTOROLA MOTO X PLAY (DUAL) XT1562 / XT1563 to make it back to factory default. Do the options above to hard reset it.

 

Latest hard-reset.org Discussions & Share Information:

[Q] Where can I find the firmware or OS to install on my Motorola X Play (XT1563) to enable Dual-SIM capabilities?

I have not Rooted my device, I have peeled away the plastic cover on the SIM2 card slot and installed a second SIM card. A step-by-step run through of installing both the firmware and an OS would be great and where to get Firmware or OS too.

Thx
[A] Hi, sorry we do not have answer for your trouble, maybe you can consult with Motorola authorized service center.
 
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